Northern California Locations for Member Services Visits
 

For questions about your coverage, billing, care appointments, how to act on behalf of a family member and more, select your preferred facility below to plan an in-person visit with a Member Services representative.

Hours of operation: Monday through Friday, 9 a.m. to 4:30 p.m., except major holidays. Closes at 3:00 p.m. on the 3rd Thursday of the month.

For more help,  review Additional resources.

Facilities with Member Services offices Address
Antioch Medical Center 4501 Sand Creek Rd., 4th Floor, Room 4S2, Antioch, CA 94531
Dublin Medical Offices and Cancer Center 3100 Dublin Blvd, 1st Floor, Room 115, Dublin, CA 94568
Fremont Medical Center 39400 Paseo Padre Pkwy, 1st Floor, Room 143, Fremont, CA 94538
Fresno Medical Center 7300 N. Fresno St., Sequoia Building, 1st Floor, Room S10, Fresno, CA 93720
Manteca Medical Offices 1721 W. Yosemite Ave., 1st Floor, Manteca, CA 95337
Modesto Medical Center and Medical Offices 4601 Dale Rd., 1st Floor, Room 1A4, Modesto, CA 95356
Oakland Fabiola Building Medical Offices* 3801 Howe St., 2nd Floor, Room 220, Oakland, CA 94611
Point West Medical Offices 1650 Response Rd., 1st Floor, Room 1B, Sacramento, CA 95815
Redwood City Marshall Medical Offices* 905 Maple St., 2nd Floor, Room 240, Redwood City, CA 94063
Richmond Medical Center 901 Nevin Ave., Building 2, 1st Floor, Room 116, Richmond, CA 94801
Roseville Medical Center 1600 Eureka Rd., Building C, 1st Floor, Roseville, CA 95661
San Francisco Medical Office Building 2350 Geary Blvd., Suite 124, San Francisco, CA 94115
San Leandro Medical Center 2500 Merced St., Building A, 1st Floor, Room 124, San Leandro, CA 94577
San Rafael Medical Offices* 100 Smith Ranch Rd., 2nd Floor, Rooms 202, 204 & 205, San Rafael, CA 94903
Santa Clara Medical Center* 710 Lawrence Expwy., 1t Floor, Room 162, Santa Clara, CA 95051
Santa Rosa Medical Center* 3558 Round Barn Blvd., Suite 106, Santa Rosa, CA 95403
South Sacramento Medical Center* 6600 Bruceville Rd., Building 2, 1st Floor, Room 125, Sacramento, CA 95823
South San Francisco Medical Center 1200 El Camino Real, Hospital Tower, 1st Floor, Room 1-110, South San Francisco, CA 94080
Stockton Medical Offices 7373 West Ln., Building 2, 1st Floor, Room 183, Stockton, CA 95210
Vacaville Medical Center 1 Quality Dr., Building A, 3rd Floor, Room A39, Vacaville, CA 95688
Vallejo Medical Center 975 Sereno Dr., 2nd Floor, Room 206, Vallejo, CA 94589
Walnut Creek Medical Center 1425 S Main St., 4th Floor, Walnut Creek, CA 94596 
 
*The address for the facility provided on this page displays the correct information for the Member Services office.

Additional resources

For help with other topics related to your care, review the following contact options.

Topic Department Phone number
Appointments Appointment & Advice Call Center 1-866-454-8855 or 711 (TTY)
Dental services Delta Dental 1-877-644-1774 or 711 (TTY)
Financial assistance Medical Financial Assistance Program 1-800-390-3507 or 711 (TTY)
Healthy aging and fitness Silver & Fit Program 1-877-427-4788 or 711 (TTY)
Medical equipment Durable Medical Equipment 1-877-317-6230 or 711 (TTY)
Prescription Pharmacy 1-888-218-6245 or 711 (TTY)
Senior advantage Medicare Enrollment Center 1-800-747-2189 or 711 (TTY)
Travel coverage
 Away from Home Travel Center
 1-951-268-3900 or 711 (TTY)