Help paying your bills
Financial assistance programs
Kaiser Permanente provides financial assistance to qualified patients who are having difficulty paying their medical bills. Complete an MFA application online to find out if you’re eligible.
You may be able to reduce your monthly expenses and apply those savings toward your medical bills through social health resources such as tax credits, the Supplemental Nutrition Assistance Program (SNAP), or the Affordable Connectivity Program (ACP).
You may be eligible to lower your medical costs or reduce your monthly expenses through Kaiser Permanente and government-based charitable health programs, such as Medicaid and the Charitable Health Coverage Program (CHC).
Bill pay options
An HSA is savings account that can be used to pay for medical expenses while an HRA is an employer-funded health plan that offers tax-free reimbursements for qualified medical expenses.
Notices to California residents
Hospital Bill Complaint Program
The Hospital Bill Complaint Program is a state program, which reviews hospital decisions about whether you qualify for help paying your hospital bill. If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint Program. For more information or to file a complaint, go to HospitalBillComplaintProgram.hcai.ca.gov.
Rosenthal Fair Debt Collection Practices Act
In the event your account has been assigned to a collection agency, state and federal law requires debt collectors to treat you fairly and prohibits debt collectors from making false statement or threats of violence, using obscene or profane language, and making improper communications with third parties, including your employer. Except under unusual circumstances, debt collectors may not contact you before 8 a.m. or after 9 p.m. In general, a debt collector may not give information about your debt to another person, other than your attorney or spouse. A debt collector may contact another person to confirm your location or to enforce a judgment. For more information about debt collection activities, you may contact the Federal Trade Commission by telephone at 1-877-FTC-HELP (382-4357) or on-line at www.ftc.gov. Nonprofit credit counseling services may be available in your area.
Other resources may be available
We are here to support you however we can.
- If you don’t have health care coverage and would like to learn more about your coverage options, call us at 1-800-479-5764 (TTY 711), Monday through Friday between 9 a.m. and 5 p.m.
- If you need help with essentials like housing, childcare, or food, Thrive Local Connections can help connect you to resources in your community. Call 1-800-443-6328 (TTY 711), Monday through Friday between 8 a.m. and 5 p.m., to learn more.
- Help Paying Your Bill: There are free consumer advocacy organizations that will help you understand the billing and payment process. You may call the Health Consumer Alliance at 888-804-3536 or go to healthconsumer.org for more information.