Care while traveling
Many ways to get urgent or emergency care
You can get urgent and emergency care anywhere in the world.(1) And now, when you’re outside of a Kaiser Permanente state, you can visit any Cigna PPO Network provider without paying upfront or filing a claim for reimbursement.(2,3)
Learn more about care while traveling
Learn how to prepare for a healthy trip and what to expect if you need care while traveling.
Find out how to get help if you’re already traveling, including urgent and emergency care.
See how to submit a claim for reimbursement if you paid for urgent or emergency care on your trip.
Call the Away from Home Travel Line
For help while traveling or more information about your travel coverage, call 951-268-3900 (TTY 711).4
Get your digital ID card
Download or open the Kaiser Permanente app to easily access care on the go.
Email your doctor
Message your doctor’s office with nonurgent health questions anytime.
Get care now
Talk to a Kaiser Permanente clinician 24/7 by phone or online.
Reviewed: July 2022
© 2022 Kaiser Permanente
1If you believe you have an emergency medical condition, call 911 or go to the nearest hospital. For the complete definition of an emergency medical condition, please refer to your Evidence of Coverage or other coverage documents.
2The Cigna PPO Network refers to the health care providers (doctors, hospitals, specialists) contracted as part of the Cigna PPO for Shared Administration.
3Cigna, MinuteClinic®, and Concentra coverage varies by plan.
4This number can be dialed from both inside and outside the United States. Before the phone number, dial “001” for landlines and “+1” for mobile lines if you’re outside the country. Long-distance charges may apply, and we can’t accept collect calls. The phone line is closed on major holidays (New Year’s Day, Easter, Memorial Day, July Fourth, Labor Day, Thanksgiving, and Christmas). It closes early the day before a holiday at 10 p.m. Pacific time (PT), and it reopens the day after a holiday at 4 a.m. PT.
Cigna is an independent company and not affiliated with Kaiser Foundation Health Plan, Inc., and its subsidiary health plans. Access to the Cigna PPO Network is available through Cigna's contractual relationship with the Kaiser Permanente health plans. The Cigna PPO Network is provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc.