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Access to mental health and wellness support
Support is just a click away
Take an online survey to assess symptoms of depression, and get options for what to do next.
Headspace offers one-on-one emotional support coaching by text and self-care activities to help with many common challenges. This app is available to members at no cost.
Find details for any upcoming appointments you’ve booked with a Kaiser Permanente mental health or addiction medicine clinician.
Call for a mental health and addiction medicine appointment
When you call us, we’ll assist you in scheduling a phone, video, or in-person appointment. You don't need a referral from your doctor to access care.
To make an appointment, or for urgent mental health or addiction medicine advice, call 1-888-937-5748 (1-888-WE-R-KP4U) (TTY 711), Monday through Friday 8:30 a.m. to 5:30 p.m.
For crisis intervention or urgent mental health advice after hours, your call will automatically be connected to our after-hours call center.
National 24/7 suicide and mental health-related crisis lifeline
If you need addiction or mental health-related crisis support, or are worried about someone else, you can also call or text 988 (TTY 711) or visit the National Suicide and Crisis Lifeline’s chat for free, confidential support with a trained crisis counselor. The lifeline is provided by the Substance Abuse and Mental Health Services Administration.
If you believe you have an emergency medical condition, call 911 or go to the nearest hospital. For the complete definition of an emergency medical condition, please refer to your Evidence of Coverage or other coverage documents.
Explore emotional wellness and self-care apps
When stress and negative emotions take over, you can feel overwhelmed, anxious, and exhausted. These apps can offer in-the-moment and ongoing support to help you make positive changes and become more mentally and emotionally strong. And they’re available to members at no cost. Try them today for help with stress, mood, sleep, relationships, and more.
Calm
The number one app for meditation and sleep.* Choose from hundred of programs and activities, including guided meditations, sleep stories, and mindful movement videos.
Headspace
Get help with sleep, stress, focus, and more. With hundreds of self-guided resources as well as one-on-one coaching, Headspace can help you create healthy habits that support emotional wellness.
Member concerns
Member Services Support
Member Services can assist with coverage and benefits, billing, claims, care while traveling, and more.
Call:
1-800-464-4000
1-800-788-0616 Español
1-800-757-7585 中文
711 (TTY)
Hours: 24/7 for most services, except major holidays
Mental Health & Addiction Medicine Access Concerns
If you encounter challenges scheduling an appointment or accessing care, our dedicated Resolution Specialists are available to help navigate Mental Health and Addiction Medicine services.
Call: 1-800-390-3503
Hours: Monday through Friday, 8 a.m. to 5 p.m.
For more information on all the ways you may contact us, please visit our Member Services Support Center page:
Support Center | Kaiser Permanente
California Senate Bill 855
Details on compliance guidelines and associated trainings mandated by SB 855 are available here.
Footnote
*Calm is the number one app for sleep, meditation and relaxation. Learn more at calm.com/blog/about.