Support Center

Request medical information and find forms and answers on your own. Or contact us by chat, email, or phone.

Frequently asked questions


Additional resources


Care Away From Home

Start your care in a new KP region by creating your MRN, and easily switch between your accounts.

Learn about Care Away From Home

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Forms & publications

Explore guides, directories, and forms related to Kaiser Permanente membership and plans.

Review forms and publications

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Medical information requests

Request copies of medical records, forms, certifications, and other secure documents.

Learn about medical information requests

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Support after loss of a loved one

Learn about bereavement support, the steps you may need to take after a loved one passes, canceling health care coverage after death, or enrolling covered family members in a new plan.

Find after-death resources and care

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Get technical help to connect to care

Get troubleshooting tips for video visits, the Kaiser Permanente app, and issues. Or get support by phone for remote monitoring devices and online physical therapy.  

Technical support for virtual care           Troubleshoot website and app issues

Contact Member Services

Choose from the following contact options for questions and concerns about your plan, benefits, billing, account management, and more.

Important: If you think you or someone you care for is having a medical or mental health emergency, call 911 or go to the nearest hospital. Do not attempt to access emergency care through this website. For advice, medical assistance, or booking appointments, go to Get care.



Get 24/7 virtual support.


Call to speak with a Member Services representative.

1-800-788-0616 Español
1-800-757-7585 中文
711 TTY

Hours: 24/7 for most services, except major holidays

For Medicare members

Hours: 7 days a week, 8 a.m. to 8 p.m.

Point-of-Service, PPO, and out-of-area Indemnity members

Hours: Monday through Friday, 7 a.m. to 7 p.m., except major holidays


Send an email for non-urgent questions or comments, and get a response within 3 business days.

Additional support options

The Member Relations team supports real-time assistance to members on issues or questions impacting their service, care, and overall experience. To learn more, meet the Member Relations leader.