Create an account or reset your password

Select a topic to find related questions and answers.

 

A Kaiser Permanente digital account is required to access our digital features on kp.org and on our mobile app. A Kaiser Permanente digital account allows you to manage appointments, view test results, communicate with healthcare providers, and access various other health services online.

Caregiver accounts allow caregivers to manage health services of the member they are caring for, including scheduling appointments, viewing medical records, and communicating with healthcare providers.

If you do not have Kaiser Permanente health coverage, but wish to take care of a Kaiser Permanente member, you can create a caregiver account.

See get help with Act for a Family Member for more information.

This error typically occurs when the information provided does not match our records. Check that you are using the correct MRN, coverage details, and personal information in your registration. If the problem persists, contact Member Services for further assistance.

Yes, teens aged 13 to 17 can create their own accounts. These accounts allow teens to access their health information, schedule appointments, and communicate with their healthcare providers while maintaining certain privacy protections.

Teens will receive their temporary password by mail. If you need your password sooner, you can call us to immediately receive a temporary password to help activate your account.

Call us at 1-800-556-7677 (toll free) or 711 (TTY), 24 hours a day, 7 days a week. To protect the privacy of your information, we'll need to ask you a few questions to verify your identity. Have your Kaiser Permanente Health/Medical Record number ready.

To protect our users from identity fraud, we need to verify the identity of each person registering. Registration cannot be completed until this step is successfully completed. We use several methods for identity verification.

  • Knowledge-Based Authentication (KBA): Based on your Social Security number, you’ll be asked a few questions to confirm your identity.
  • One-Time Passcode (OTP): If you provided a mobile number during your enrollment with Kaiser Permanente, a 6-digit code will be sent to that number. Please note, the mobile number cannot be changed during the registration process for an added level of security.
  • US Mail: Teens and other users who are unable to verify their identity through the above methods will receive a letter via U.S. mail within 5-7 business days, sent to the mailing address provided during enrollment.

If you’ve forgotten your password, you can reset it online. In most cases, we will send you a one-time passcode to the email address we have on file for you. Please don't close the page where we prompt you to enter the passcode or you’ll need to start the process again. Keep the page open and check your email in another browser window.

Passwords must:

  • Be between 8 and 50 characters.
  • Contain at least one letter.
  • Contain one number or special character (!, @, #, etc.).

Your password cannot contain your user ID and should not contain:

  • Your birth date.
  • Your Health/Medical Record number.
  • Your telephone number.
  • Your first or last name.
  • 4 or more numbers or letters in a row (for example, 1234 or abcd).
  • The same character repeated more than 3 times in a row (for example, aaaa or 2222).

To protect your personal health information, your account is locked after 5 incorrect tries. If you are locked out, please reset your password.

Call us at 1-800-556-7677 (toll free) or 711 (TTY), available 24 hours a day, 7 days a week, except on major holidays.