Use Act for a Family Member to:
- order prescription refills for family members
- email the doctor of a family member
- view a family member’s lab results, immunizations, and other health information
If you are a Northern California member, making appointments for others is built into the appointment feature of your kp.org account and works outside of “Act for a Family Member.”
- be at least 18 years old
- have your own kp.org member account (or a non-member caregiver account*)
Teens (the definition of which varies by state) and children do not need a kp.org account to have someone act on their behalf.
Parents and legal guardians of children and teens sign on to kp.org, then select Act for a Family Member under “My Profile.” Find “People you're taking care of,” then use the “Be a caregiver for” drop-down menu and select child.
An adult can give access to a caregiver by signing on to their account and using the “My Profile” feature to choose the person they want to act on their behalf. Then they select the “Add caregiver” button in the “Your caregivers” section. They’ll need to have their caregiver's medical record number to do this.
Sign on to your kp.org account and choose the feature you want to use such as Email My Doctor. You’ll see a shaded section that asks if you are acting on behalf of someone else. Choose the person for whom you are acting. You are now their “delegate.”
If you are acting on behalf of a family member you can access all of a child or adult's kp.org features — such as scheduling appointments, reviewing test results, and emailing their doctor. Due to federal and state privacy laws, access to medical information for teen members is limited.
If you are a Northern California member, making appointments for another adult is built into the appointment feature of your kp.org account and works outside of “Act for a Family Member.”
You can learn more about changes to health information for you and those you care for by reviewing the health record access update.
Reviewed by: Clarence Ho, December 2020
*Non-member caregiver accounts are available in all regions.