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Whether you’re traveling or not, you should always have your physical or digital Kaiser Permanente member ID card with you. It has important information like your medical record number, which you’ll need to get care and prescriptions. You can find your digital ID card in our app. You can also use the app to access your medical
record and get 24/7 virtual care.1
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Get care and prescriptions when you’re away from home
Need care while you’re out of town for work, enjoying a vacation, or attending college? No problem. Kaiser Permanente has you covered.
Share your location to find care nearby
Need care while traveling? We’ll show your closest care options, wherever you are. Just share your location!
Care and coverage in all 50 states
You have many ways to get care — anywhere in the U.S.
Locate care nearby
Quickly find an in-person primary care physician or other health care professional near you.
Call the travel line
Speak with a customer service representative about your travel care options.
Call 951-268-39002
Your care options and costs depend on which health plan you have and where you get care. Before you travel, be sure to log in and review your benefits and coverage at kp.org/benefits.
In Kaiser Permanente areas, you can visit any Kaiser Permanente facility and pay your normal copay, coinsurance, or deductible for care and prescriptions — no need to file a claim for reimbursement later.
Outside Kaiser Permanente areas, your care options and payment experience may vary. In the U.S., you’ll often pay your normal copay, coinsurance, or deductible for:
- 24/7 virtual care from Kaiser Permanente1
- Urgent care from select providers
- Prescriptions from an urgent or emergency care visit5
For other urgent and emergency care and prescriptions, you may need to pay the full cost upfront and file a claim for reimbursement later.6
If you’re in the U.S., you may be able to have nonurgent prescriptions delivered to you at no extra cost. Visit kp.org/pharmacyservices to learn more about your options. Kaiser Permanente prescription delivery isn’t available in Arkansas, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, or South Carolina.
If prescription delivery isn’t available near you or you need your medication right away, you can fill it at any pharmacy and file a claim for reimbursement later.6 Just make sure you have refills left on your prescription and the following information ready:
- Your Kaiser Permanente medical record number
- Names and phone numbers for the prescribing doctor and your current pharmacy
- Your prescribed medication’s name, strength, and directions for use
While you’re away at college, your coverage and care options depend on what plan you have and where you get care.
Getting care in a Kaiser Permanente area: If you’ve gotten Kaiser Permanente care in that area before, your experience will be the same. If you’re in a Kaiser Permanente area where you’ve never gotten care, you’ll just need to create a new medical record number to schedule appointments and manage your care.
If you’re a Medicaid or Medi-Cal member, please note that your plan doesn’t cover routine in-person care outside of your home area. But you can still get 24/7 virtual care.1
Getting care outside a Kaiser Permanente area: You’re covered for urgent and emergency care when and where you need it.4 In the U.S., you can also get 24/7 virtual care from a Kaiser Permanente clinician online or through our app.1
Try to get routine in-person care like checkups and vaccines when you’re back home, or consider getting a student health plan through your school for more coverage.
If you’re a Medicaid or Medi-Cal member, please note that your plan doesn’t cover most international care. If you’re planning to travel outside the U.S., you may want to consider travel medical insurance for extra health coverage.
Outside the U.S., Medicaid members aren’t covered for care, and Medi-Cal members are only covered for emergency care that requires hospitalization in Canada and Mexico. If you have one of these plans and are planning an international trip, you may want to consider travel medical insurance for extra health coverage.
All other Kaiser Permanente plans cover urgent and emergency care anywhere in the world.1,4 You’ll need to pay the full cost of care upfront, but you can file a claim for reimbursement later.6
For more details about your coverage, please check your Evidence of Coverage or other coverage documents.
Get care in a Kaiser Permanente area
When you travel to another Kaiser Permanente area, you can usually get the same routine and specialty care you’d get at home. That includes in-person care from Kaiser Permanente in all or parts of California, Colorado, Georgia, Hawaii, Maryland, Oregon, Virginia, Washington, and Washington, D.C. — plus 24/7 virtual care anywhere in the U.S.1
Jump to care options
Need care outside a KP area?
Explore your non–Kaiser Permanente care options away from home.
Call the travel line
Speak with a customer service representative about your travel care options.
Call 951-268-39002
24/7 virtual care
Connect with a Kaiser Permanente clinician by phone or online anytime, day or night.1
Phone and video visits are best for routine care or urgent health needs that aren’t life-threatening.
Routine in-person care
For nonurgent health needs, including new and existing symptoms, you can schedule an in-person visit with Kaiser Permanente. Note: Medicaid/Medi-Cal plans are not eligible for routine in-person care away from home.
How to get routine care in a different Kaiser Permanente area
To schedule routine in-person care with Kaiser Permanente while you’re traveling, you’ll need to create a new medical record number for the area you’re visiting. Just sign in to your kp.org account and select “Add an area of care” to get started.
Be sure to save your new medical record number somewhere easy to find. If you need help finding it later, you can call the travel line at 951-268-3900 (TTY 711).3 Or we can look it up when you check in at a Kaiser Permanente facility.
After you get your new medical record number, you’ll be able to use your online account to schedule appointments and track and manage the Kaiser Permanente care you get while traveling. Be sure you’ve selected the right area of care in your kp.org account when scheduling appointments and viewing your services.
Note: You don’t need a new medical record number to access virtual, urgent, or emergency care.4
Need to manage someone else’s care?
If you’re caring for a Kaiser Permanente member who’s traveling, you can help track and manage their care by adding them to your kp.org account. To get started, sign in to kp.org and select “Act for a family member” under Profile & Preferences.
Visit kp.org/locations anytime to search for Kaiser Permanente doctors and facilities by ZIP code. To widen your search area, you may need to select “Advanced search.” You can also call the travel line at 951-268-3900 (TTY 711).3
Schedule an appointment
Once you’ve created your medical record number for the region you’re visiting, you can call our travel line at 951-268-3900 (TTY 711) to schedule an appointment.3 Some appointments can be scheduled on kp.org or in our app. To schedule an appointment, sign in to your kp.org account and select the area of care you want.
Urgent and emergency care
If you or a family member has an urgent or emergency medical concern while traveling, get care right away. You don’t have to get approval from Kaiser Permanente first.
Urgent care is best for illnesses or injuries that need prompt attention but aren’t life-threatening, like stomach pain, eye infections, or the flu. For medical and mental health emergencies, call 911 or go to the nearest hospital.4
How to get urgent or emergency care in a different Kaiser Permanente area
For medical or mental health emergencies, call 911 or go to the nearest hospital.4 Always use the emergency services available where you are.
If you get urgent or emergency care from a provider other than Kaiser Permanente, let us know as soon as you can. Once your condition is stable, you or the doctor treating you should call the number on the back of your ID card to let us know you’ve received urgent or emergency care and discuss next steps. Please review your Evidence of Coverage or other coverage documents for specific timing considerations.
You may need to get Kaiser Permanente approval before receiving:
- Care after your condition is stable, or post-stabilization care
- Transportation after your visit
- Outpatient follow-up care, like removing stitches or a cast
Be sure to confirm with the doctor treating you that Kaiser Permanente has approved your care. Depending on your coverage, we may choose a different provider to handle the services you need.
Prescriptions
You can fill your prescriptions at any Kaiser Permanente pharmacy. You’re covered for the same medications no matter where you’re traveling.
How to fill prescriptions while traveling
In a Kaiser Permanente area, you can fill your prescriptions at any of our pharmacies. Call the travel line at 951-268-3900 (TTY 711) for help finding one.3 If you run out of medication during your trip, we can also help you transfer your prescription for refills.
When you pick up your medication, be sure to bring your physical or digital ID card. At Kaiser Permanente facilities, you’ll usually pay your normal copay, coinsurance, or deductible. But depending on your plan, you may need to pay the full cost of your medication at the pharmacy and file a claim for reimbursement later.5
Prescription delivery: Delivery is available for most prescription drugs, except in the following states: Arkansas, Kansas, Louisiana, North Carolina, Nebraska, Oklahoma, South Carolina, and South Dakota.
Frequently asked questions
If you’re in an area with Kaiser Permanente facilities, you can get most of the same care you’d get at home. Depending on your plan, you may need a referral or preapproval for some specialty services. And in some areas, we may refer you to one of our affiliated providers.
For a full list of covered services under your plan, please refer to your Evidence of Coverage or other coverage documents. Note: Health savings account (HSA), Medicaid/Medi-Cal, and QUEST plan members aren’t covered for the same services when traveling.
If you’ll be away from home for a long period of time, call the travel line at 951-268-3900 (TTY 711) to learn about your coverage and care options.3 In some cases, you may need to purchase supplemental coverage for routine care, like a student health plan if you’ll be getting care while away at college.
If your plan covers care in other Kaiser Permanente areas, you’ll usually pay your normal copay, coinsurance, or deductible for care and prescriptions. If you owe more, you’ll get a bill later. If you get care from other providers, you’ll need to pay the full cost upfront and file a claim for reimbursement later.5 For more specific information about your plan, review your Evidence of Coverage or other coverage documents.
To view your Kaiser Permanente medical record number from an area other than Washington:
- Sign in to your kp.org account using a web browser.
- Next to “Region of care” at the top of the page, choose the area you want.
- Under “My Account,” select “Profiles & Preferences.”
- Select “Member information” to view your medical record number.
To view a medical record number from Washington, call the travel line: 951-268-3900 (TTY 711).3 We can also look it up when you check in at a Kaiser Permanente facility.
When you get care from another Kaiser Permanente area, you can track and manage it online or in the app:
- Sign in to your kp.org account.
- Go to “Region of care” at the top of the page. If you’re using the app, look for “Area of Care” under Profile & Settings.
- Select the area you want.
If you can’t find a nearby Kaiser Permanente facility at kp.org/locations, try selecting “Advanced search” to expand your search.
For urgent care and emergency services, if there aren’t any nearby Kaiser Permanente facilities, you can go to another provider in your area. You’ll have to pay the full cost of care upfront and file a claim for reimbursement later.5
Get care in a Kaiser Permanente area
When you travel to another Kaiser Permanente area, you can usually get the same routine and specialty care you’d get at home. That includes in-person care from Kaiser Permanente in all or parts of California, Colorado, Georgia, Hawaii, Maryland, Oregon, Virginia, Washington, and Washington, D.C. — plus 24/7 virtual care anywhere in the U.S.1
Jump to care options
Need care outside a KP area?
Explore your non–Kaiser Permanente care options away from home.
Call the travel line
Speak with a customer service representative about your travel care options.
Call 951-268-39002
24/7 virtual care
Connect with a Kaiser Permanente clinician by phone or online anytime, day or night.1
Phone and video visits are best for routine care or urgent health needs that aren’t life-threatening.
Routine in-person care
For nonurgent health needs, including new and existing symptoms, you can schedule an in-person visit with Kaiser Permanente. Note: Medicaid/Medi-Cal plans are not eligible for routine in-person care away from home.
How to get routine care in a different Kaiser Permanente area
To schedule routine in-person care with Kaiser Permanente while you’re traveling, you’ll need to create a new medical record number for the area you’re visiting. Just sign in to your kp.org account and select “Add an area of care” to get started.
Be sure to save your new medical record number somewhere easy to find. If you need help finding it later, you can call the travel line at 951-268-3900 (TTY 711).3 Or we can look it up when you check in at a Kaiser Permanente facility.
After you get your new medical record number, you’ll be able to use your online account to schedule appointments and track and manage the Kaiser Permanente care you get while traveling. Be sure you’ve selected the right area of care in your kp.org account when scheduling appointments and viewing your services.
Note: You don’t need a new medical record number to access virtual, urgent, or emergency care.4
Need to manage someone else’s care?
If you’re caring for a Kaiser Permanente member who’s traveling, you can help track and manage their care by adding them to your kp.org account. To get started, sign in to kp.org and select “Act for a family member” under Profile & Preferences.
Visit kp.org/locations anytime to search for Kaiser Permanente doctors and facilities by ZIP code. To widen your search area, you may need to select “Advanced search.” You can also call the travel line at 951-268-3900 (TTY 711).3
Schedule an appointment
Once you’ve created your medical record number for the region you’re visiting, you can call our travel line at 951-268-3900 (TTY 711) to schedule an appointment.3 Some appointments can be scheduled on kp.org or in our app. To schedule an appointment, sign in to your kp.org account and select the area of care you want.
Urgent and emergency care
If you or a family member has an urgent or emergency medical concern while traveling, get care right away. You don’t have to get approval from Kaiser Permanente first.
Urgent care is best for illnesses or injuries that need prompt attention but aren’t life-threatening, like stomach pain, eye infections, or the flu. For medical and mental health emergencies, call 911 or go to the nearest hospital.4
How to get urgent or emergency care in a different Kaiser Permanente area
Go to the nearest urgent care facility. Visit kp.org/locations to find one near you.
For medical or mental health emergencies, call 911 or go to the nearest hospital.4 Always use the emergency services available where you are.
If you get urgent or emergency care from a provider other than Kaiser Permanente, let us know as soon as you can. Once your condition is stable, you or the doctor treating you should call the number on the back of your ID card to let us know you’ve received urgent or emergency care and discuss next steps. Please review your Evidence of Coverage or other coverage documents for specific timing considerations.
You may need to get Kaiser Permanente approval before receiving:
- Care after your condition is stable, or post-stabilization care
- Transportation after your visit
- Outpatient follow-up care, like removing stitches or a cast
Be sure to confirm with the doctor treating you that Kaiser Permanente has approved your care. Depending on your coverage, we may choose a different provider to handle the services you need.
Prescriptions
You can fill your prescriptions at any Kaiser Permanente pharmacy. You’re covered for the same medications no matter where you’re traveling.
How to fill prescriptions while traveling
In a Kaiser Permanente area, you can fill your prescriptions at any of our pharmacies. Call the travel line at 951-268-3900 (TTY 711) for help finding one.3 If you run out of medication during your trip, we can also help you transfer your prescription for refills.
When you pick up your medication, be sure to bring your physical or digital ID card. At Kaiser Permanente facilities, you’ll usually pay your normal copay, coinsurance, or deductible. But depending on your plan, you may need to pay the full cost of your medication at the pharmacy and file a claim for reimbursement later.5
Prescription delivery: Delivery is available for most prescription drugs, except in the following states: Arkansas, Kansas, Louisiana, North Carolina, Nebraska, Oklahoma, South Carolina, and South Dakota.
Frequently asked questions
If you’re in an area with Kaiser Permanente facilities, you can get most of the same care you’d get at home. Depending on your plan, you may need a referral or preapproval for some specialty services. And in some areas, we may refer you to one of our affiliated providers.
For a full list of covered services under your plan, please refer to your Evidence of Coverage or other coverage documents. Note: Health savings account (HSA), Medicaid/Medi-Cal, and QUEST plan members aren’t covered for the same services when traveling.
If you’ll be away from home for a long period of time, call the travel line at 951-268-3900 (TTY 711) to learn about your coverage and care options.3 In some cases, you may need to purchase supplemental coverage for routine care, like a student health plan if you’ll be getting care while away at college.
If your plan covers care in other Kaiser Permanente areas, you’ll usually pay your normal copay, coinsurance, or deductible for care and prescriptions. If you owe more, you’ll get a bill later. If you get care from other providers, you’ll need to pay the full cost upfront and file a claim for reimbursement later.5 For more specific information about your plan, review your Evidence of Coverage or other coverage documents.
To view your Kaiser Permanente medical record number from an area other than Washington:
- Sign in to your kp.org account using a web browser.
- Next to “Region of care” at the top of the page, choose the area you want.
- Under “My Account,” select “Profiles & Preferences.”
- Select “Member information” to view your medical record number.
To view a medical record number from Washington, call the travel line: 951-268-3900 (TTY 711).3 We can also look it up when you check in at a Kaiser Permanente facility.
When you get care from another Kaiser Permanente area, you can track and manage it online or in the app:
- Sign in to your kp.org account.
- Go to “Region of care” at the top of the page. If you’re using the app, look for “Area of Care” under Profile & Settings.
- Select the area you want.
If you can’t find a nearby Kaiser Permanente facility at kp.org/locations, try selecting “Advanced search” to expand your search.
For urgent care and emergency services, if there aren’t any nearby Kaiser Permanente facilities, you can go to another provider in your area. You’ll have to pay the full cost of care upfront and file a claim for reimbursement later.5
Get care in a Kaiser Permanente area
When you travel to another Kaiser Permanente area, you can usually get the same routine and specialty care you’d get at home. That includes in-person care from Kaiser Permanente in all or parts of California, Colorado, Georgia, Hawaii, Maryland, Oregon, Virginia, Washington, and Washington, D.C. — plus 24/7 virtual care anywhere in the U.S.1
Jump to care options
Need care outside a KP area?
Explore your non–Kaiser Permanente care options away from home.
Call the travel line
Speak with a customer service representative about your travel care options.
Call 951-268-39002
24/7 virtual care
Connect with a Kaiser Permanente clinician by phone or online anytime, day or night.1
Phone and video visits are best for routine care or urgent health needs that aren’t life-threatening.
Routine in-person care
For nonurgent health needs, including new and existing symptoms, you can schedule an in-person visit with Kaiser Permanente. Note: Medicaid/Medi-Cal plans are not eligible for routine in-person care away from home.
How to get routine care in a different Kaiser Permanente area
To schedule routine in-person care with Kaiser Permanente while you’re traveling, you’ll need to create a new medical record number for the area you’re visiting. Just sign in to your kp.org account and select “Add an area of care” to get started.
Be sure to save your new medical record number somewhere easy to find. If you need help finding it later, you can call the travel line at 951-268-3900 (TTY 711).3 Or we can look it up when you check in at a Kaiser Permanente facility.
After you get your new medical record number, you’ll be able to use your online account to schedule appointments and track and manage the Kaiser Permanente care you get while traveling. Be sure you’ve selected the right area of care in your kp.org account when scheduling appointments and viewing your services.
Note: You don’t need a new medical record number to access virtual, urgent, or emergency care.4
Need to manage someone else’s care?
If you’re caring for a Kaiser Permanente member who’s traveling, you can help track and manage their care by adding them to your kp.org account. To get started, sign in to kp.org and select “Act for a family member” under Profile & Preferences.
Visit kp.org/locations anytime to search for Kaiser Permanente doctors and facilities by ZIP code. To widen your search area, you may need to select “Advanced search.” You can also call the travel line at 951-268-3900 (TTY 711).3
Schedule an appointment
Once you’ve created your medical record number for the region you’re visiting, you can call our travel line at 951-268-3900 (TTY 711) to schedule an appointment.3 Some appointments can be scheduled on kp.org or in our app. To schedule an appointment, sign in to your kp.org account and select the area of care you want.
Urgent and emergency care
If you or a family member has an urgent or emergency medical concern while traveling, get care right away. You don’t have to get approval from Kaiser Permanente first.
Urgent care is best for illnesses or injuries that need prompt attention but aren’t life-threatening, like stomach pain, eye infections, or the flu. For medical and mental health emergencies, call 911 or go to the nearest hospital.4
How to get urgent or emergency care in a different Kaiser Permanente area
Go to the nearest urgent care facility. Visit kp.org/locations to find one near you.
For medical or mental health emergencies, call 911 or go to the nearest hospital.4 Always use the emergency services available where you are.
If you get urgent or emergency care from a provider other than Kaiser Permanente, let us know as soon as you can. Once your condition is stable, you or the doctor treating you should call the number on the back of your ID card to let us know you’ve received urgent or emergency care and discuss next steps. Please review your Evidence of Coverage or other coverage documents for specific timing considerations.
You may need to get Kaiser Permanente approval before receiving:
- Care after your condition is stable, or post-stabilization care
- Transportation after your visit
- Outpatient follow-up care, like removing stitches or a cast
Be sure to confirm with the doctor treating you that Kaiser Permanente has approved your care. Depending on your coverage, we may choose a different provider to handle the services you need.
Prescriptions
You can fill your prescriptions at any Kaiser Permanente pharmacy. You’re covered for the same medications no matter where you’re traveling.
How to fill prescriptions while traveling
In a Kaiser Permanente area, you can fill your prescriptions at any of our pharmacies. Call the travel line at 951-268-3900 (TTY 711) for help finding one.3 If you run out of medication during your trip, we can also help you transfer your prescription for refills.
When you pick up your medication, be sure to bring your physical or digital ID card. At Kaiser Permanente facilities, you’ll usually pay your normal copay, coinsurance, or deductible. But depending on your plan, you may need to pay the full cost of your medication at the pharmacy and file a claim for reimbursement later.5
Prescription delivery: Delivery is available for most prescription drugs, except in the following states: Arkansas, Kansas, Louisiana, North Carolina, Nebraska, Oklahoma, South Carolina, and South Dakota.
Frequently asked questions
If you’re in an area with Kaiser Permanente facilities, you can get most of the same care you’d get at home. Depending on your plan, you may need a referral or preapproval for some specialty services. And in some areas, we may refer you to one of our affiliated providers.
For a full list of covered services under your plan, please refer to your Evidence of Coverage or other coverage documents. Note: Health savings account (HSA), Medicaid/Medi-Cal, and QUEST plan members aren’t covered for the same services when traveling.
If you’ll be away from home for a long period of time, call the travel line at 951-268-3900 (TTY 711) to learn about your coverage and care options.3 In some cases, you may need to purchase supplemental coverage for routine care, like a student health plan if you’ll be getting care while away at college.
If your plan covers care in other Kaiser Permanente areas, you’ll usually pay your normal copay, coinsurance, or deductible for care and prescriptions. If you owe more, you’ll get a bill later. If you get care from other providers, you’ll need to pay the full cost upfront and file a claim for reimbursement later.5 For more specific information about your plan, review your Evidence of Coverage or other coverage documents.
To view your Kaiser Permanente medical record number from an area other than Washington:
- Sign in to your kp.org account using a web browser.
- Next to “Region of care” at the top of the page, choose the area you want.
- Under “My Account,” select “Profiles & Preferences.”
- Select “Member information” to view your medical record number.
To view a medical record number from Washington, call the travel line: 951-268-3900 (TTY 711).3 We can also look it up when you check in at a Kaiser Permanente facility.
When you get care from another Kaiser Permanente area, you can track and manage it online or in the app:
- Sign in to your kp.org account.
- Go to “Region of care” at the top of the page. If you’re using the app, look for “Area of Care” under Profile & Settings.
- Select the area you want.
If you can’t find a nearby Kaiser Permanente facility at kp.org/locations, try selecting “Advanced search” to expand your search.
For urgent care and emergency services, if there aren’t any nearby Kaiser Permanente facilities, you can go to another provider in your area. You’ll have to pay the full cost of care upfront and file a claim for reimbursement later.5
Get care outside Kaiser Permanente areas
Jump to care options
Need care in a KP area?
You can get Kaiser Permanente care in many parts of CA, CO, GA, HI, MD, OR, VA, WA, and D.C.
Call the travel line
Speak with a customer service representative about your travel care options.
Call 951-268-39002
24/7 virtual care
Talk to a clinician 24/7 over video for quality care when you need it — no appointment needed.2
Urgent care
If you need care right away for an illness or injury that isn’t life-threatening, you may be covered for urgent care outside Kaiser Permanente.
How to get urgent care outside Kaiser Permanente areas
Option 1: Find providers with an easier payment experience
If there aren’t any Kaiser Permanente facilities in the state you’re visiting, you may be able to get urgent care without paying extra upfront. Your options depend on where you live and your plan type.
To find urgent care that won’t require a claim or reimbursement later, select your plan type below.
Outside Kaiser Permanente states, you’ll pay your normal copay or coinsurance at the following urgent care clinics.
- MinuteClinic in Arizona, Connecticut, Florida, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, and Wisconsin.
- Concentra in Arizona, Arkansas, Connecticut, Delaware, Florida, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, and Wisconsin.
- The Little Clinic in Arizona, Indiana, Kansas, Kentucky, Ohio, and Tennessee.
Outside Kaiser Permanente states, your care is covered at no cost at the following urgent care clinics.
- MinuteClinic in Arizona, Connecticut, Florida, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, and Wisconsin.
- Concentra in Arizona, Arkansas, Connecticut, Delaware, Florida, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, and Wisconsin.
- The Little Clinic in Arizona, Indiana, Kansas, Kentucky, Ohio, and Tennessee.
Outside Kaiser Permanente states — California, Colorado, Georgia, Hawaii, Maryland, Oregon, Virginia, Washington, and Washington, D.C — you can visit Cigna HealthcareSM PPO Network providers for urgent or emergency care without paying out of pocket.5 You’ll get a bill for your normal copay or coinsurance later.
Sign in to your kp.org account to find Cigna Healthcare providers near you.
You can also visit the following urgent care clinics and pay your normal copay or coinsurance. That includes any prescriptions you receive during your visit.6
- MinuteClinic in Arizona, Connecticut, Florida, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, and Wisconsin.
- Concentra in Arizona, Arkansas, Connecticut, Delaware, Florida, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, and Wisconsin.
- The Little Clinic in Arizona, Indiana, Kansas, Kentucky, Ohio, and Tennessee.
Option 2: Visit any urgent care provider and request reimbursement
Outside Kaiser Permanente states, most members are covered at any urgent care facility in the world. You may be asked to pay upfront and submit a claim for reimbursement later.4
Note: Medicaid and Medi-Cal members are only covered for urgent care in the U.S.
Emergency care in the U.S.
Always use the medical emergency services available where you are. If you think you need emergency care, make sure to call 911 or to go to the nearest medical facility. You don’t need to get Kaiser Permanente approval before receiving emergency care.
Once your condition is stable, you or the doctor treating you should call the number on the back of your ID card to let us know you’ve received urgent or emergency care and discuss next steps.3
If your doctor recommends more care after your condition is stable, you may need Kaiser Permanente approval for those services. Call us or have the doctor call us as soon as possible to make sure you’re financially protected for the care you need. To learn more about your plan’s preauthorization requirements, please check your Evidence of Coverage or other coverage documents.
International care
Always use the medical services available where you are. So, if you need immediate care, make sure to go to the nearest medical facility. You don’t need to get Kaiser Permanente approval before receiving urgent or emergency care.
Providers in many countries require payment before giving care. So, be prepared to pay upfront for your care and prescriptions and submit a claim for reimbursement later.4,5
For help coordinating your care or payment, you can call our travel line at 951-268-3900.3
Once your condition is stable, you or the doctor treating you should call the number on the back of your ID card to let us know you’ve received urgent or emergency care and discuss next steps.
You may need to get Kaiser Permanente approval before receiving:
- Care after your condition is stable, or post-stabilization care
- Transportation after your visit
- Outpatient follow-up care, like removing stitches or a cast
Be sure to confirm with the doctor treating you that Kaiser Permanente has approved your care. Depending on your coverage, we may choose a different provider to handle the services you need.
When you return home, contact your personal doctor to discuss the care you received on your trip and how to manage your condition.
Note for Medi-Cal members: Medi-Cal members are only covered for emergency care in Canada and Mexico that requires hospitalization. If you have a Medi-Cal plan and are planning to travel internationally, you may want to consider travel insurance for extra health coverage.
Prescriptions
You’re covered for prescription refills anywhere in the world.
If you have refills left on your prescription, you can get them filled at any pharmacy. For help finding a nearby pharmacy and transferring your prescription, call the travel line at 951-268-3900 (TTY 711).3
Before going to the pharmacy, make sure you have the following information ready:
- Your Kaiser Permanente medical record number
- Names and phone numbers for the prescribing doctor and your current pharmacy
- Your prescribed medication’s name, strength, and directions for use
Once the pharmacy has this information, they’ll call us to confirm your prescription. You’ll need to pay for the medication at the pharmacy and file a claim for reimbursement later.4
If you’re prescribed medication during a virtual, urgent, or emergency care visit, you can fill it one of 2 ways:6
- At select pharmacies in the U.S., you can pay your normal copay or coinsurance when you fill your prescription. For help finding a location, call the travel line at 951-268-3900 (TTY 711).3
- For all other pharmacies around the world, you’ll pay for your medication at your visit and then file for reimbursement later.4
Frequently asked questions
You’re covered for:
- 24/7 virtual care across the U.S.2
- Urgent and emergency care when and where you need it
- Prescription drugs anywhere in the world
You’re not covered for routine care, like check-ups, preventive care, or vaccines. Make sure to get any routine care you need before your trip.
For more details about your plan’s coverage, please check your Evidence of Coverage or other coverage documents. Or call the travel line at 951-268-3900 (TTY 711).3
You’re responsible for any copays, coinsurance, or deductibles that apply under your plan. With some plans, you may owe the full cost of care. View your Evidence of Coverage or other coverage documents for more information. If you’re covered, when you pay for care depends on where you’re traveling.
- In the U.S.: Outside Kaiser Permanente states, the facility where you get care may bill us directly. In some cases, you may have to pay the full cost of your care upfront and file a claim for reimbursement later.4
- Internationally: In many countries, providers require payment before you get care. So, you’ll have to pay for care at your visit and file a claim for reimbursement later.4,5 Costs can be high, so be ready to cover any unexpected expenses. You may want to get extra travel medical insurance for your trip.
If you need help coordinating your care or payment while traveling, call the travel line at 951-268-3900 (TTY 711).3
You can see your medical records, including your immunization history, by signing in to your account on kp.org or our app. Be sure to save or print any proof of immunization before your trip, because you won’t be able to access your kp.org account or our app internationally.
To get immunization records for your kids under 13, you’ll need to create a caregiver account. If your kids are over 13, they’ll need to give you permission on their kp.org account to act as a family member so you can access their immunization records.
Browse travel resources
Footnotes
1When appropriate and available. If you travel out of state, virtual care may be limited due to state laws that may prevent doctors from providing care across state lines. Laws differ by state.
If you’re a Kaiser Permanente member in Oregon or in Washington’s Clark or Cowlitz County or have an HSA-qualified deductible plan, you’ll need to pay the full charges for e-visits, phone visits, and video visits until you reach your deductible. Once you reach your deductible, your copay is $0 for scheduled phone and video visits.
2This number can be dialed from both inside and outside the United States. Before the phone number, dial “001” for landlines and “+1” for mobile lines if you’re outside the country. Long-distance charges may apply, and we can’t accept collect calls. The phone line is closed on major holidays (New Year’s Day, Easter, Memorial Day, July Fourth, Labor Day, Thanksgiving, and Christmas). It closes early the day before a holiday at 10 p.m. Pacific time (PT), and it reopens the day after a holiday at 4 a.m. PT.
3Service areas of health plans other than Hawaii and Washington, D.C., are not statewide.
4If you believe you have an emergency medical condition, call 911 or go to the nearest hospital. For the complete definition of an emergency medical condition, please refer to your Evidence of Coverage or other coverage documents.
5Only commonly prescribed acute care medications prescribed during an urgent or emergency visit outside of Kaiser Permanente states are included in this benefit. Maintenance medications — like for blood pressure, diabetes, or cholesterol — and high-cost or specialty medications aren’t included, so you’ll have to pay for them upfront and file a claim for reimbursement.
6The amount members are reimbursed will depend on their copays or coinsurance whether they have a deductible, and other plan limitations, consistent with the terms of the member’s Evidence of Coverage or other coverage documents.