Convenient ways to get care

Whether you’re at home or on the go, it's easy to get care when and where it works for you.

How would you like to get care?

Phone

Talk with a doctor over the phone when it’s convenient — just like an in-person visit.1,2

How to schedule:

  • Make an appointment online.
  • Call 1-833-574-2273 (TTY 711).

Services:

  • Care for minor health conditions like allergies, bladder infection, colds, and the flu
  • Follow-up care

Cost:
No cost for most plans3

Talk with a licensed care provider day or night for advice.

How to get care:
Call 24/7 at 1-833-574-2273 (TTY 711).

Time:
24/7

Services:
24/7 advice

Cost:
No cost

Online

Get quick and convenient online care from a Kaiser Permanente provider, including some prescriptions and 24/7 self-care advice — without a trip to your doctor’s office.

How to get care:
Start an e-visit by answering questions about your symptoms.

Time:
We’ll get back to you usually within 2 hours.

  • Self-care advice and appointment recommendations: immediate response, 24/7
  • Personalized guidance or prescriptions: usually within 2 hours, 7 days a week, 7 a.m. to 9 p.m. (including holidays)

Services:

  • Care for minor health conditions like colds, the flu, bladder infection, and skin rashes
  • Prescriptions, if appropriate

Cost:
No cost. Prescription costs may vary depending on your health care benefits.

Message your doctor’s office with nonurgent questions anytime.

How to get care:
To send a nonurgent email 24/7, you can:

Time:
Get a reply usually within 2 business days.

Services:

  • Follow-up care
  • Care and self-care advice

Cost:
No cost

Meet face-to-face with a doctor by video for the same high-quality care as an in-person visit.1,2

How to schedule:
Call 24/7 at 1-833-574-2273 (TTY 711).

Time:
Appointments are often available same day or next day.

Cost:
No cost for most plans3

Services:

  • Care for minor health conditions, such as skin infections, eye problems, cuts, and sprains
  • Follow-up care
  • Prescriptions
  • Lab test orders

How to prepare:
When you call to schedule, we’ll:

  • Help you determine if a video visit is right for your condition
  • Make sure you’re 18 or older
  • Confirm you’ve had at least one in-person visit with us
  • Schedule a time for a doctor to connect with you

Learn more about getting started with video visits today.

In person

Schedule an in-person visit with your care team.

How to schedule:

Time:
Appointment times vary. Check to see if same-day or next-day appointments are available.

Services:

  • In-person checkup
  • Follow-up care
  • Physicals and screenings
  • Lab work/blood draw
  • X-ray
  • Specialty care referrals
  • Prescriptions

Cost:
Copay, coinsurance, or deductible payments

Get convenient, high-quality care from Kaiser Permanente clinicians at Target Clinic locations throughout Southern California. Care available for members and nonmembers.

How to get care:
Schedule online at kptargetclinic.org or call 1-833-574-2273 to make a same-day or next-day appointment. Walk-ins are welcome when space is available, no appointment needed.

Time:
Target Clinics are open Monday through Friday, 9 a.m. to 7 p.m., and weekends, 11 a.m. to 4 p.m. Closed every day from 2 to 2:30 p.m. Closed holidays.

Services:
More than 85 services available to you, including:

  • Care for minor illnesses and injuries
  • Preventive care
  • Skin treatments
  • Gynecology
  • Vaccinations

If you’re prescribed medication, you might be eligible for a one-time fill at the in-store pharmacy after your visit. See our Target Clinic Q&A to learn more.

Cost:
As a Kaiser Permanente member, you’ll pay the same copay, coinsurance, or deductible as a doctor’s office visit.

Can’t wait for an appointment with your doctor? If it’s not an emergency, you can often save time and money by visiting a nearby urgent care location.

An urgent care need is one that requires prompt medical attention, usually within 24 or 48 hours, but is not an emergency medical condition. This can include minor injuries, backaches, earaches, sore throats, coughs, upper-respiratory symptoms, and frequent urination or a burning sensation when urinating.

Do not attempt to access emergency care through this website.

If you’re having a medical or mental health emergency, call 911 or go to the nearest emergency room.5

How to schedule:

Time:
Most urgent care locations are open 7 days a week, 9 a.m. to 9 p.m. (including holidays). For local urgent care hours, visit kp.org/facilities.

Services:

  • In-person services
  • Lab work/blood draw
  • X-ray
  • Specialty care referrals
  • Prescriptions

Cost:
Copay, coinsurance, or deductible payments

Give us a call to connect with the right mental health care professional for you — no referral needed.

Learn more about mental health care.

How to get care:
For mental health advice, call 24/7 at 1-800-900-3277 (TTY 711).

To schedule an appointment, call:

  • Antelope Valley: 661-951-0070
  • Baldwin Park and surrounding areas: 626-960-4844
  • Downey and surrounding areas: 562-807-6200
  • Fontana, Ontario, and surrounding areas: 1-866-205-3595
  • Kern County: 1-855-323-2700
  • Metro Los Angeles: 323-783-2600
  • Orange County: 714-644-6480
  • Panorama City and surrounding areas: 1-800-700-8705 (Santa Clarita), 1-800-700-8705 (Reseda)
  • Riverside and Coachella: 951-248-4000 (Canyon Crest), 951-898-7010 (Corona)
  • San Diego: 1-877-496-0450
  • South Bay: 310-325-6542
  • West Los Angeles: 323-298-3100
  • Woodland Hills and surrounding areas (including western Ventura): 855-701-7955

Time:
Talk to someone now or schedule a future appointment. Hours vary by area.

Services:

  • Adult, child, and adolescent mental health care
  • Autism assessment
  • Counseling and therapy
  • Crisis intervention
  • Medication management
  • Substance-use disorder treatment
  • Suicide prevention
  • Self-care resources

Cost:
Depends on services received

See a specialist to treat specific injuries and ongoing conditions.

How to schedule:
In general, specialty care is by referral. To connect with the care you need, talk to your doctor or call us 24/7 at 1-833-574-2273 (TTY 711). For appointments that don't need a referral, you can schedule online or use the Kaiser Permanente app.

Cost:
Copay, coinsurance, or deductible payments

Emergency care5 is for medical or mental health conditions that require immediate medical attention to prevent serious harm to your health. Examples include:

  • Chest pain or pressure
  • Severe stomach pain that comes on suddenly
  • Decrease in or loss of consciousness
  • Severe shortness of breath

How to get care:
Do not attempt to access emergency care through this website.

If you’re having a medical or mental health emergency, call 911 or go to the nearest emergency room.5

Time:
24/7

Cost:
Copay, coinsurance, or deductible payments

Visit a Kaiser Permanente optical center for eye exams, glasses, and contacts.6

How to schedule:

Time:
Appointment times vary. For Vision Essentials hours, visit kp2020.org

Services:

  • Eye exams
  • Glasses and contact lens fittings
  • Industrial eyewear
  • Low-vision services

Cost:
Copay, coinsurance, or deductible payments

Everyone can use a little support to get their health on track. We’re here to guide you in the right direction with interactive workshops, wellness coaching, and your own personal action plan.

How to get care:
Get started online.


 

If you need help choosing the care that’s right for you, contact us 24/7 at 1-833-574-2273 (TTY 711) to find out what care is right for you.

Do not attempt to access emergency care through this website.

If you’re having a medical or mental health emergency, call 911 or go to the nearest emergency room.5

   


   

Other services
See where you can go for care near you.
Learn how to get care before, during, and after your trip.
Order most refills online. Or pick refills up at a pharmacy near you.
Get care in your language at no extra cost. 
Check out most lab results, past visit information, and more.
See if you’re due for screenings or preventive services, get health alerts, and more.

   


   

1Where appropriate and available.
2If you travel out of state, phone appointments and video visits may not be available due to state laws that may prevent doctors from providing care across state lines. Laws differ by state.
3This excludes HSA-qualified deductible plans.
4iPhone is a trademark of Apple, Inc., registered in the U.S. and other countries and regions. Android is a trademark of Google LLC.
5An emergency medical condition is a medical condition manifesting itself by acute symptoms of sufficient severity (including severe pain) such that you reasonably believed that the absence of immediate medical attention would result in any of the following: (1) placing the person’s health (or, with respect to a pregnant woman, the health of the woman or her unborn child) in serious jeopardy; (2) serious impairment to bodily functions; or (3) serious dysfunction of any bodily organ or part.

A mental health condition is an emergency medical condition when it meets the requirements of the paragraph above or, for members who are not enrolled in Kaiser Permanente Senior Advantage, when the condition manifests itself by acute symptoms of sufficient severity such that either of the following is true: The person is an immediate danger to himself or herself or to others, or the person is immediately unable to provide for or use food, shelter, or clothing due to the mental disorder.

6Kaiser Permanente members typically have coverage for medically necessary eye examinations, and some members, including those members with the pediatric vision benefit under their Affordable Care Act plan, may be able to apply a supplemental benefit to their purchases. Otherwise, the services and products described here are provided on a fee-for-service basis, separate from and not covered under your health plan benefits, and you are financially responsible to pay for them. For specific information about your covered health plan benefits, please see your Evidence of Coverage.

Only frames from the Value Collection and only Value Progressives are valid for package pricing. See store for list of valid frames and lenses. Not valid for lens material upgrades. Not valid with other special packages or percentage discounts.