Chat with KP

Chat online with member services or a clinician, pharmacist, financial counselor, or a mental health specialist.

Average wait time	Varies by region of care
Hours	Varies by region of care
Upfront cost	for KP members No cost share for most plans for non-members Varies by region of care

When should I use chat with KP?

Use this for

Advice on medical care
Help for new members
Prescription information and refills
Specialty care referral information

Don’t use this for

Emergency care
Urgent care

Chat with KP

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