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Support Center
How can we help you today?
Browse frequently asked questions by category
Get technical help to connect to care
Use our helpful user guides to learn how to join a video visit, set up digital monitoring devices, and much more.
Other helpful resources
Support after the loss of a loved one
Learn about bereavement support resources, including how to handle grief and adjust health care coverage after a loved one passes.
Forms and publications
Explore guides, directories, and forms related to Kaiser Permanente membership and plans.
Medical information requests
Request copies of medical records, forms, certifications, and other secure documents.
How video visits work
Check out tips on how to make sure your computer or mobile device is set up to connect to your care team.
Contact Member Services
IMPORTANT: If you think you or someone you care for is having a medical or mental health emergency, call 911 or go to the nearest hospital. Do not attempt to access emergency care through this website.
For advice and clinical connections, go to Get care. View contact information for additional departments and services.
Complaints and Grievances
If you're unhappy with the care you've received, let us know.