Sign out
Support Center
Request medical information and find forms and answers on your own. Or contact us by chat, email, or phone.
Request copies of medical records, certifications, and other secure documents.
Explore guides, directories, and forms related to Kaiser Permanente membership and plans.
Frequently asked questions
IMPORTANT: If you think you or someone you care for is having a medical or mental health emergency, call 911 or go to the nearest hospital. Do not attempt to access emergency care through this website.
For advice and clinical connections, go to Get care. View contact information for additional departments and services.
Chat
Connect with a Member Services representative.
Hours: Monday through Friday, 8 a.m. to 5 p.m.,
except major holidays
Email
Email us directly with your non-urgent questions or comments,
and get a response within 3 business days.
Feedback
Phone
1-888-901-4636
711 TTY
Hours: Monday through Friday, 8 a.m. to 5 p.m., except major holidays
Medicare members
1-888-901-4600
Hours: 7 days a week, 8 a.m. to 8 p.m.
New member welcome support
206-630-0029 or 1-888-844-4607
Hours: Monday through Friday, 8 a.m. to 5 p.m., except major holidays