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The care you need, when you need it in Washington
Care options are available to most members. Refer to the care options on this page for more information regarding cost and availability based on plan type.
To message or schedule a visit with non-Kaiser Permanente providers, available under certain plans or referral situations, reach out directly to that provider. If unsure, connect with Kaiser Permanente Member Services by chat or phone, 1-888-901-4636 (TTY 711).
If you’re having a medical or mental health emergency, call 911 or go to the nearest hospital. Do not attempt to access emergency care through this website.
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Filter care options
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Here are all your available options:
Immediate care
Best for: Urgent needs that aren’t life-threatening
Talk with a licensed care clinician day or night for advice.
Call us 24/7 at 1-800-297-6877 or 206-630-2244 (TTY 711).
Receive a response usually within 2 hours
Get a personalized care plan or prescriptions for common health conditions — just by filling out a short questionnaire.
Chat online with member services or a clinician, pharmacist, or to arrange mental health care.
Estimated wait time: over 2 hours
Estimated wait time: currently unavailable
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Estimated wait time: less than { } minutes
No cost share for most plansTalk to a clinician 24/7 over phone for quality care when you need it - no appointment needed.
Estimated wait time: less than { } minutes
Estimated wait time: over 2 hours
Estimated wait time: currently unavailable
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No cost share for most plansTalk to a clinician 24/7 over video for quality care when you need it - no appointment needed.
For illnesses or injuries requiring prompt attention but are not medical or mental health emergencies.
Get prompt medical attention for medical or mental health emergencies.
Learn more about emergency care
Explore options and information for prevention and care before, during, and after you travel.
Available now
No cost24/7 urgent intervention and mental health advice
National 24/7 suicide and crisis lifeline
Available now
No costView recommended ways to treat minor symptoms and injuries at home.
Routine care
Best for: Nonurgent needs, existing issues, and new symptoms
Response within 2 to 3 business days
Message your care team with nonurgent questions anytime.
Schedule an appointment to talk with your doctor, your specialist for an ongoing condition, or an available clinician over video.
Schedule an appointment to talk with your doctor, your specialist for an ongoing condition, or an available clinician over the phone.
Schedule an appointment to see your doctor, your specialist for an ongoing condition, or an available clinician in person.
Visit your Kaiser Permanente optical shop or optometry department for eye exams, glasses, and contacts.
Learn more about how to get specialty care - including when you need a referral.
To connect with the care you need, talk to your primary care doctor or call us at 1-800-297-6877 (TTY 711), Monday through Friday, 8 a.m. to 5 p.m.
Schedule a phone, video, or in-person visit with a mental health professional or addiction counselor, no referral needed.
For substance use concerns, or if you want more information about addiction treatment and recovery, we’re here to help.
Learn more about addiction treatment resources.
No referral needed.
Open weekdays, 8 a.m. to 5 p.m.
To get care on weekends and after hours, call 1-800-297-6877 (TTY 711). For all other times, call the number below.
888-287-2680
Wait times and costs are estimates only. Actual time may vary based on availability of individual physicians. Actual price may vary based on plan benefits.
To learn more about your health plan, sign in to your account.
Other services available in Washington
Need help choosing care?
If you need help choosing the care that’s right for you, contact us 24/7 at 1-800-297-6877 or 206-630-2244 (TTY 711).
Medical or mental health emergencies
If you’re having a medical or mental health emergency, call 911 or go to the nearest hospital. Do not attempt to access emergency care through this website.
Cancel appointment
To cancel an appointment, sign in to kp.org, or call us 24/7 at 1-800-297-6877 (TTY 711).
Find doctors and locations
Find where you can go for care near you.
Care while traveling
Learn how to get care before, during, and after your trip.
Prescriptions
Order most refills online for delivery by mail. Or pick refills up at a pharmacy near you.
Interpreter services
Get care in your language at no extra cost.
Medical record
Sign in to your account to view details of your medical history, including test results and past visit information.
Health care reminders
See if you’re due for screenings or preventive services, get health alerts, and more.
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