Convenient ways to get care

Whether you’re at home or on the go, it's easy to get care when and where it works for you.
 
How would you like to get care?

Phone

Talk with a licensed care provider day or night for advice.

How to get care:
Call us 24/7 at 1-800-297-6877 or 206-630-2244.

Time:
24 hours a day, 365 days a year

Services:

  • 24/7 medical care and advice
  • Urgent prescription refills

Cost:
No cost

Schedule a time to talk with a primary care Kaiser Permanente doctor over the phone.1

How to schedule:

Time:
Appointments are often available same day or next day

Services:

  • Care for symptoms or health concerns that don’t require an in-person visit
  • Follow-up care after an appointment

Cost:
No cost

How to prepare:
When you schedule, we’ll:

  • Help you determine if a phone appointment is right for your condition
  • Schedule a time for a Kaiser Permanente doctor to call you

Online

Chat online with a Kaiser Permanente provider to get immediate care, treatment, and prescriptions.

Must be 18 years or older. Parents can chat for children, with some privacy restrictions for teens.

How to get care:
Start a chat on kp.org/wa or use the Kaiser Permanente Washington app.

Time:
24/7

Services:
Medical care and advice

Cost:
Included in plan benefits at no cost

Get a personalized care plan or prescriptions for common health conditions — just by filling out a short questionnaire.

Must be 18 years or older.

How to get care:
Start an online visit now.

Time:
Complete your questionnaire anytime. We can get back to you every day of the week from 9 a.m. to 9 p.m., including holidays.

Services:

  • Diagnosis and treatment for many common conditions
  • Prescriptions

Cost:
No cost for most members. Members on a qualified HSA plan may be subject to deductibles.

Message your Kaiser Permanente doctor’s office with nonurgent questions.

How to get care:
Sign in to kp.org/wa to access your message center or use the Kaiser Permanente Washington mobile app on your smartphone.

Time:
Get a reply within 2 business days

Services:

  • Medical and self-care advice for nonurgent conditions 
  • Follow-up care after an appointment or procedure

Cost:
No cost

In person

Please call or connect with us online before you come in to a medical facility

Notice: All CareClinic locations are temporarily closed.

Please contact your primary care doctor for preventive care, diagnosis, and treatment. In response to COVID-19, primary care is temporarily being provided virtually at least initially, with in person care available if necessary.

How to schedule:

Time:
Appointment times vary by location. Check to see if same-day or next-day appointments are available.

Services:

  • Basic checkups and follow-up care
  • Preventive care (physicals, screenings, and immunizations) 
  • Chronic condition management
  • Specialty care referrals
  • Prescriptions

Cost:

  • Phone appointments: No additional cost for most plans3
  • In person appointments: Copay, coinsurance, or deductible for most services; No cost for preventive carere

Get care for conditions that require prompt attention but aren’t an emergency.

How to get care:

Time:
Hours vary by location. Some are open 24/7.

Services:

  • Walk-in care for nonemergency medical conditions
  • Lab work and blood draw
  • X-ray
  • Prescriptions

Cost:
Copay, coinsurance, or deductible

Give us a call to connect you with the right mental health care.

How to schedule:
Call 1-888-287-2680, Monday through Friday, 8 a.m. to 5 p.m. We can match you with a mental health specialist in your area or help you find addiction treatment. If you can’t wait for an appointment, we can connect you to a therapist over the phone.

For help after hours, call us at 1-800-297-6877 so we can evaluate your symptoms, provide next steps, or contact an on-call psychiatrist.

Time:
Available Monday through Friday, 8 a.m. to 5 p.m. Consulting nurse available 24/7.

Services:

  • Therapy
  • Medication
  • Residential and inpatient care
  • Addiction and recovery care

Learn more about the mental health services and wellness resources available to you.

Cost:
Depends on services received

See a specialist to treat specific injuries and ongoing conditions.

How to schedule:

  • To connect with the care you need, talk to your primary care doctor or call us at 1-888-901-4636, Monday through Friday, 8 a.m. to 5 p.m.

Learn more about how to get specialty care — including when you need a referral.

Time:
Appointment times vary by specialist and location

Services:
Check out our full list of specialty services

Cost:
Copay, coinsurance, or deductible


 

If you need help choosing the care that’s right for you, contact us 24/7 at 1-800-297-6877 or 206-630-2244 (TTY 711).

If you’re having a medical or mental health emergency, call 911 or go to the nearest emergency room.2  Do not attempt to access emergency care through this website.

   


   

Other services
See where you can go for care near you.
Learn how to get care before, during, and after your trip.
Order most refills online for delivery by mail. Or pick refills up at a pharmacy near you.
Get care in your language at no extra cost. 
Check out most lab results, past visit information, and more.
See if you’re due for screenings or preventive services, get health alerts, and more.

   


   

1When appropriate and available.
2An emergency medical condition is a medical condition manifesting itself by acute symptoms of sufficient severity (including severe pain) such that you reasonably believed that the absence of immediate medical attention would result in any of the following: (1) placing the person’s health (or, with respect to a pregnant woman, the health of the woman or her unborn child) in serious jeopardy; (2) serious impairment to bodily functions; or (3) serious dysfunction of any bodily organ or part.
3Not covered out of network. Members on HSA plans must first satisfy the annual deductible before coinsurance will be waived. Please refer to your plan documents for more information.

A mental health condition is an emergency medical condition when it meets the requirements of the paragraph above or, for members who are not enrolled in Kaiser Permanente Senior Advantage, when the condition manifests itself by acute symptoms of sufficient severity such that either of the following is true: The person is an immediate danger to himself or herself or to others, or the person is immediately unable to provide for or use food, shelter, or clothing due to the mental disorder.