Refill prescriptions FAQs

How can I update my medication list?

If there are missing or outdated prescriptions on your medication list in the Pharmacy Center, call or email your doctor’s office  to request that your medication list be updated.

Why can't I order a refill even though I have refills remaining?

Contact the Kaiser Permanente pharmacy listed on your medication.

Why is a credit card needed if I don’t have a copayment for refills?

Our system requires a credit card number to process the order. There won’t be any charges if you don’t have a pharmacy copayment.

How do I request a refill for a family member?

You can order prescription refills online through the Pharmacy Center using Act for a Family Member. You can also order refills outside of Act for a Family Member if you have your family member's medical record and prescription numbers.

How do I dispose of old medications safely?

For information on how to dispose of old medications, see our safe drug disposal page.

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