Convenient ways to get care
Whether you’re at home or on the go, it's easy to get care when and where it works for you.
How would you like to get care?
Online
How to get care:
Go to our secure Message Center or use the Kaiser Permanente app.
Time:
Get a reply usually within 2 business days.
Services:
Cost:
No cost
Join programs and classes. Get information about living healthy, health conditions, and diseases.1
How to get care:
Go to the health and wellness page.
Time:
24/7
Services:
Cost:
No cost
Phone
Talk with a doctor over the phone.2
How to schedule:
Time:
The doctor will call you by the end of the day. If you need care sooner, you can call us for 24/7 advice.
Services:
Medical care and advice from a Kaiser Permanente doctor
Cost:
No cost
Time:
24/7
Call us anytime for refills and prescription information.
How to get care:
Call us 24/7 at 808-643-7979 (TTY 711). You can also refill most medications online at kp.org/refill.
For more information about natural medicines and interactions with medications, visit kp.org/naturalmedicines.
Time:
24/7
Services:
In-person
How to schedule:
Time:
Appointment times vary. Go online to see if same-day or next-day appointments are available. For the most up-to-date appointment times, check after 5 p.m., or call for 24/7 advice anytime:
Services:
Cost:
Copay, coinsurance, or deductible
See a care provider for conditions that require prompt medical attention but aren’t an emergency, including:
If you need care after we close at 5 p.m., after-hours care is also available.
How to schedule:
Time:
Appointment times vary. Go online to see if same-day or next-day appointments are available. For the most up-to-date next-day appointment times, check online after 5 p.m., or call:
Services:
Cost:
Copay, coinsurance, or deductible
Go to an after-hours or urgent care center to get care after our Kaiser Permanente facilities are closed, including weekends and most holidays. Before your visit, we recommend calling:
How to get care:
Schedule nonemergency, nonroutine care after normal business hours at the following Kaiser Permanente facilities:
Oahu
Maui
You can also visit many affiliated urgent care centers (PDF) in Maui, Hawaii Island, Kauai, and Las Vegas. Before getting care from our affiliated primary care providers, we recommend you call the 24/7 advice line.
Services:
Care for medical conditions that require prompt medical attention, usually within 24 or 48 hours, but are not an emergency medical conditions
Cost:
Copay, coinsurance, or deductible
Give us a call to connect with the right mental health care for you and your family — no referral needed. We cover a wide range of issues, including:
Learn more about mental health care.
How to get care:
Time:
Talk to someone now or schedule an appointment for later.
Services:
Cost:
Depends on services received
See a specialist to treat specific injuries and ongoing conditions.
How to schedule:
To connect with the care you need, talk to your Kaiser Permanente doctor. Most specialty care is by referral. However, you don’t need a doctor’s referral to make appointments for many services and departments, including:
To schedule an appointment, call us Monday through Friday, 8 a.m. to 5 p.m.:
For some appointments that don't require a referral, you can also schedule online or use the Kaiser Permanente app.
Time:
Appointment times vary.
Services:
In-person specialty care
Cost:
Copay, coinsurance, or deductible
If you need help choosing, the care that’s right for you, call us 24/7:
If you’re having a medical or mental health emergency, call 911 or go to the nearest hospital.3 Do not attempt to access emergency care through this website.
Other Services
1Some classes may require a fee.
2If you travel out of state, phone appointments may not be available due to state laws that may prevent doctors from providing care across state lines. Laws differ by state.
3An emergency medical condition is a medical condition manifesting itself by acute symptoms of sufficient severity (including severe pain) such that you reasonably believed that the absence of immediate medical attention would result in any of the following: (1) placing the person’s health (or, with respect to a pregnant woman, the health of the woman or her unborn child) in serious jeopardy; (2) serious impairment to bodily functions; or (3) serious dysfunction of any bodily organ or part.
A mental health condition is an emergency medical condition when it meets the requirements of the paragraph above or, for members who are not enrolled in Kaiser Permanente Senior Advantage, when the condition manifests itself by acute symptoms of sufficient severity such that either of the following is true: The person is an immediate danger to himself or herself or to others, or the person is immediately unable to provide for or use food, shelter, or clothing due to the mental disorder.
