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The care you need, when you need it in Hawaii
Care options are available to most members. Refer to the care options on this page for more information regarding cost and availability based on plan type.
If you’re having a medical or mental health emergency, call 911 or go to the nearest hospital. Do not attempt to access emergency care through this website.
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Filter care options
Here are your available options for "[care type]":
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Here are all your available options:
Immediate care
Best for: Urgent needs that aren’t life-threatening
Estimated wait time: less than {xx} minutes
Estimated wait time: over 2 hours
Estimated wait time: currently unavailable
Estimated wait time: { } minutes
Adults - Estimated wait time: {} minutes
Pediatrics - Estimated wait time: {} minutes
Currently Unavailable
Adult - Estimated wait time: Currently Unavailable
Pediatrics - Estimated wait time: Currently Unavailable
Talk to a clinician 24/7 over phone or video for quality care when you need it - no appointment needed.
Talk with a registered nurse day or night for advice.
Call us 24/7 at 833-833-3333 (TTY: 711)
Available now
No costView recommended ways to treat minor symptoms and injuries at home.
Average wait time: 24 hours
No additional cost shareAnswer a quick self-service questionnaire and get a response with advice or treatment from a physician within 24 hours.
Available for limited symptoms.
For illnesses or injuries requiring prompt attention but are not medical or psychiatric emergencies.
Available now
No cost24/7 urgent intervention and mental health advice
National 24/7 suicide and crisis lifeline
Get prompt medical attention for medical or mental health emergencies.
Explore options and information for prevention and care before, during, and after you travel.
For additional help, call the Away from Home Travel Line at 951-268-3900 (TTY 711).
Routine care
Best for: Nonurgent needs, existing issues, and new symptoms
Response within 2 to 3 business days
Message your doctor’s office with nonurgent questions anytime. You can also exchange photos and documents to help your care team stay informed about your health.
Schedule an appointment to talk with your doctor, your specialist for an ongoing condition, or an available clinician over the phone.
Schedule an appointment to talk with your doctor, your specialist for an ongoing condition, or an available clinician over video.
Schedule an appointment to see your doctor, your specialist for an ongoing condition, or an available clinician in person.
Schedule a phone, video, or in-person visit with a mental health professional or addiction counselor, no referral needed.
Visit a specialist to treat specific injuries and ongoing conditions. In general, specialty care is by referral.
To get the care you need, connect with a clinician or call us Monday through Friday, 8 a.m. to 5 p.m.
Call us anytime for refills and prescription information or advice on medications and supplements.
Call us 24/7 at 808-643-7979 (TTY 711)
Learn more about natural medicines and interactions with medications
Sign up for workshops, wellness coaching, and programs that are designed to help you achieve your wellness goals.
Sign up for workshops, wellness coaching, and programs that are designed to help you achieve your wellness goals.
Learn more about health and wellness
Estimated wait time {}
Adults - Estimated wait time: {}
Pediatrics - Estimated wait time: {}
Currently closed
Co-pay will be charged for some plansChat with us online for your care needs.
Other services available in Hawaii
Need help choosing care?
If you need help choosing the care that’s right for you, contact us 24/7 at 1-833-833-3333 (TTY 711).
Medical or mental health emergencies
If you’re having a medical or mental health emergency, call 911 or go to the nearest hospital. Do not attempt to access emergency care through this website.
Cancel appointment
To cancel an appointment, log onto kp.org or call us 24/7 at 1-833-833-3333 (TTY 711).
Find doctors and locations
Find where you can go for care near you.
Care while traveling
Learn how to get care before, during, and after your trip.
Prescriptions
Order most refills online and pick refills up at a Kaiser Permanente pharmacy near you.
Interpreter services
Get care in your language at no extra cost.
Medical record
Check out most lab results, past information, and more.
Get a personal action plan
See if you’re due for screenings or preventive services, get health alerts, and more.
Member services
Get assistance related to access and account management.