Convenient ways to get care

You have many ways to get care when and where it works for you. To access all your online care options, you’ll need to create a kp.org account.

Questions about COVID-19? Find out how to protect yourself and get care.
How would you like to get care?

Start an e-visit by answering questions about your symptoms.

Online

E-visits are a questionnaire that asks you questions about your symptoms. You will either receive self-care advice about your concern or a call from a physician within 2 hours for advice and treatment plan. 

How to get care:
Start an e-visit by answering questions about your symptoms.

Time:

  • Self-care advice: immediate response, 24/7
  • Depending on your symptoms, we'll get back to you usually within 2 hours, Monday through Friday, 8 a.m. to 5 p.m. (excluding holidays)

Services:

  • Self-care advice
  • Prescription, lab, and imaging test orders, if appropriate

Cost:
No cost. Prescription, lab, and imaging costs may vary depending on your health care benefits.

Message your doctor’s office with nonurgent questions anytime. You can also exchange photos and documents to help your care team stay informed about your health. 

How to get care:
Go to our secure Message Center or use the Kaiser Permanente app.

Time:
Get a reply usually within 2 business days.

Services:

  • Advice about your care
  • Follow-up care after an appointment

Cost:
No cost

See your doctor or care team by video to get care from almost anywhere.1,2

How to schedule:

Time:

Appointments are often available same day or next day.

Services:

  • Care with a primary care clinician 
  • Specialty care referrals 
  • Follow-up care 
  • Prescriptions 
  • Lab and imaging orders

Cost:

No Cost. Prescription, lab and imaging costs may vary depending on your health care benefits.

How to prepare:

View and download the Setup Guide and troubleshooting tips for a successful video visit. For technical support with your video visit, call 1-844-800-0823. (2 a.m to 4 p.m. HST)

Join programs and classes. Get information about living healthy, health conditions, and diseases.1

How to get care:
Go to the health and wellness page.

Time:
24/7

Services:

  • Programs and classes1 
  • Health and wellness information
  • Health guides
  • Videos and podcasts
  • Health and drug encyclopedias
  • Natural medicines database

Cost:
No cost

Phone

Talk with a doctor over the phone.2

How to schedule:

  • Make an appointment online or use the Kaiser Permanente app.
  • Call us Monday through Friday, 8 a.m. to 5 p.m.:
    • Oahu: 808-432-2000
    • Maui/Molokai/Lanai: 808-243-6000
    • Hawaii Island: 808-334-4400
    • Kauai: 808-246-5600
    • TTY: 711

Time:
The doctor will call you by the end of the day. If you need care sooner, you can call us for 24/7 advice.

Services:
Medical care and advice from a Kaiser Permanente doctor

Cost:
No cost

Talk with a licensed care provider day or night for advice.
 
How to get care:
Call us 24/7:
  • Oahu: 808-432-2000
  • Maui/Molokai/Lanai: 808-243-6000
  • Hawaii Island: 808-334-4400
  • Kauai: 808-246-5600
  • TTY: 711

Time:
24/7

Services:
24/7 medical and mental health care and advice
 
Cost:
No cost

Call us anytime for refills and prescription information.

How to get care:
Call us 24/7 at 808-643-7979 (TTY 711). You can also refill most medications online at kp.org/refill.

For more information about natural medicines and interactions with medications, visit kp.org/naturalmedicines.

Time:
24/7

Services:

  • Advice on medications and supplements
  • Refill requests

In-person

See your doctor in person.

How to schedule:

  • Make an appointment online or use the Kaiser Permanente app.
  • Call us Monday through Friday, 8 a.m. to 5 p.m.:
    • Oahu: 808-432-2000
    • Maui/Molokai/Lanai: 808-243-6000
    • Hawaii Island: 808-334-4400
    • Kauai: 808-246-5600
    • TTY: 711

Time:
Appointment times vary. Go online to see if same-day or next-day appointments are available. For the most up-to-date appointment times, check after 5 p.m., or call for 24/7 advice anytime:

  • Oahu: 808-432-2000
  • Maui/Molokai/Lanai: 808-243-6000
  • Hawaii Island: 808-334-4400
  • Kauai: 808-246-5600
  • TTY: 711

Services:

  • Consultation on medical conditions
  • Physicals and screenings
  • Lab tests, studies, and immunizations
  • Specialty care referrals
  • Prescriptions

Cost:
Copay, coinsurance, or deductible

See a care provider for conditions that require prompt medical attention but aren’t an emergency, including:

  • Minor injuries 
  • Backaches 
  • Earaches 
  • Sore throats 
  • Coughs 
  • Upper-respiratory symptoms 
  • Frequent urination or a burning sensation when urinating

If you need care after we close at 5 p.m., after-hours care is also available.

  • Oahu: 808-432-2000
  • Maui/Molokai/Lanai: 808-243-6000
  • Hawaii Island: 808-334-4400
  • Kauai: 808-246-5600
  • TTY: 711

How to schedule:

  • Make an appointment online or use the Kaiser Permanente app.
  • Call us Monday through Friday, 8 a.m. to 5 p.m.:
    • Oahu: 808-432-2000
    • Maui/Molokai/Lanai: 808-243-6000
    • Hawaii Island: 808-334-4400
    • Kauai: 808-246-5600
    • TTY: 711

Time:
Appointment times vary. Go online to see if same-day or next-day appointments are available. For the most up-to-date next-day appointment times, check online after 5 p.m., or call:

  • Oahu: 808-432-2000
  • Maui/Molokai/Lanai: 808-243-6000
  • Hawaii Island: 808-334-4400
  • Kauai: 808-246-5600
  • TTY: 711

Services:

  • In-person services
  • Lab work/blood draw
  • X-ray
  • Specialty care referrals

Cost:
Copay, coinsurance, or deductible

Go to an after-hours or urgent care center to get care after our Kaiser Permanente facilities are closed, including weekends and most holidays. Before your visit, we recommend calling:

  • Oahu: 808-432-2000
  • Maui/Molokai/Lanai: 808-243-6000
  • Hawaii Island: 808-334-4400
  • Kauai: 808-246-5600
  • TTY: 711

How to get care:
Schedule nonemergency, nonroutine care after normal business hours at the following Kaiser Permanente facilities:

Oahu

  • Moanalua Medical Center
    3288 Moanalua Road
    Honolulu, HI 96819
    Monday through Friday, 5 to 10 p.m.
    Saturday, Sunday, and most holidays, 8 a.m. to 10 p.m.
    Closed Christmas Day
    Appointment required for after-hours care
    808-432-7700

Maui

  • Maui Lani Medical Office
    55 Maui Lani Parkway
    Wailuku, HI 96793
    Monday through Friday, 5 to 8 p.m.
    Saturday, Sunday, and most holidays, 8 a.m. to 5 p.m.
    Closed Christmas Day and New Year’s Day
    Walk-ins welcome, no appointment needed for after-hours care
    808-243-6000

You can also visit many affiliated urgent care centers (PDF) in Maui, Hawaii Island, Kauai, and Las Vegas. Before getting care from our affiliated primary care providers, we recommend you call the 24/7 advice line.

  • Oahu: 808-432-2000
  • Maui/Molokai/Lanai: 808-243-6000
  • Hawaii Island: 808-334-4400
  • Kauai: 808-246-5600
  • TTY: 711

Services:
Care for medical conditions that require prompt medical attention, usually within 24 or 48 hours, but are not an emergency medical conditions

Cost:
Copay, coinsurance, or deductible

Give us a call to connect with the right mental health care for you and your family — no referral needed. We cover a wide range of issues, including:

  • Attention deficit hyperactivity disorder (ADHD)
  • Anxiety and stress
  • Autism spectrum disorders
  • Bipolar disorder
  • Depression
  • Eating disorders
  • Obsessive-compulsive disorder
  • Sleep problems
  • Substance use disorder

Learn more about mental health care.

How to get care:

  • To schedule an appointment, call us Monday through Friday, 8 a.m. to 5 p.m.:
    • Oahu: 808-432-7600
    • Neighbor islands: 1-888-945-7600 
  • For after-hours care, call the Crisis Line of Hawaii at 808-832-3100  (Oahu) or 1-800-753-6879 (Neighbor Islands).
  • For 24/7 advice, call:
    • Oahu: 808-432-2000
    • Maui/Molokai/Lanai: 808-243-6000
    • Hawaii Island: 808-334-4400
    • Kauai: 808-246-5600
    • TTY: 711

Time:
Talk to someone now or schedule an appointment for later.

Services:

  • Adult, child, and adolescent mental health
  • Autism assessment
  • Clinical evaluation
  • Counseling and therapy
  • Crisis intervention
  • Depression and anxiety tools
  • Individual therapy
  • Medication management
  • Substance use disorder treatment
  • Suicide prevention

Cost:
Depends on services received

See a specialist to treat specific injuries and ongoing conditions.

How to schedule:
To connect with the care you need, talk to your Kaiser Permanente doctor. Most specialty care is by referral. However, you don’t need a doctor’s referral to make appointments for many services and departments, including:

  • Allergy
  • Eye examinations for glasses and contact lenses
  • Health coaches
  • Mental health
  • Physical therapy 
  • Sports medicine 
  • Weight management

To schedule an appointment, call us Monday through Friday, 8 a.m. to 5 p.m.:

  • Oahu: 808-432-2000
  • Maui/Molokai/Lanai: 808-243-6000
  • Hawaii Island: 808-334-4400
  • Kauai: 808-246-5600
  • TTY: 711

For some appointments that don't require a referral, you can also schedule online or use the Kaiser Permanente app.

Time:
Appointment times vary. 

Services:
In-person specialty care 

Cost:
Copay, coinsurance, or deductible


 

If you need help choosing the care that’s right for you, call us 24/7:

  • Oahu: 808-432-2000
  • Maui/Molokai/Lanai: 808-243-6000
  • Hawaii Island: 808-334-4400
  • Kauai: 808-246-5600
  • TTY: 711

If you’re having a medical or mental health emergency, call 911 or go to the nearest hospital.3 Do not attempt to access emergency care through this website.

To cancel an appointment, log onto kp.org or call us 24/7:
• Oahu: 808-432-2000
• Maui/Molokai/Lanai: 808-243-6000
• Hawaii Island: 808-334-4400
• Kauai: 808-246-5600
• TTY: 711

   

   

Other Services

See where you can go for care near you.
Learn how to get care before, during, and after your trip.
Get care in your language at no extra cost. 
Check out most lab results, past visit information, and more.
Order most refills online. Or pick refills up at a pharmacy near you.
See if you’re due for screenings or preventive services, get health alerts, and more.

   

   

1Where appropriate and available.
2If you travel out of state, phone appointments and video visits may not be available due to state laws that may prevent doctors from providing care across state lines. Laws differ by state.
3An emergency medical condition is a medical condition manifesting itself by acute symptoms of sufficient severity (including severe pain) such that you reasonably believed that the absence of immediate medical attention would result in any of the following: (1) placing the person’s health (or, with respect to a pregnant woman, the health of the woman or her unborn child) in serious jeopardy; (2) serious impairment to bodily functions; or (3) serious dysfunction of any bodily organ or part.

A mental health condition is an emergency medical condition when it meets the requirements of the paragraph above or, for members who are not enrolled in Kaiser Permanente Senior Advantage, when the condition manifests itself by acute symptoms of sufficient severity such that either of the following is true: The person is an immediate danger to himself or herself or to others, or the person is immediately unable to provide for or use food, shelter, or clothing due to the mental disorder.