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Get Care in Hawaii
Care options are available to most members. Refer to the care options on this page for more information regarding cost and availability based on plan type.
If you’re having a medical or mental health emergency, call 911 or go to the nearest hospital. Do not attempt to access emergency care through this website.
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Popular care options
Visit types: Video, phone
Talk to a clinician 24/7 over video or phone for quality care when you need it - no appointment needed.
Visit types: Online questionnaire
Answer a quick self-service questionnaire and get a response with advice or treatment from a physician within 24 hours.
Available for limited symptoms.
Visit types: Video, phone, office
Visit with your primary care physician or specialists by referral.
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Other services available in Hawaii
Need help choosing care?
If you need help choosing the care that’s right for you, contact us 24/7 at 1-833-833-3333 (TTY 711).
Medical or mental health emergencies
If you’re having a medical or mental health emergency, call 911 or go to the nearest hospital. Do not attempt to access emergency care through this website.
Cancel appointment
To cancel an appointment, log onto kp.org or call us 24/7 at 1-833-833-3333 (TTY 711).
Find doctors and locations
Find where you can go for care near you.
Care while traveling
Learn how to get care before, during, and after your trip.
Prescriptions
Order most refills online and pick refills up at a Kaiser Permanente pharmacy near you.
Interpreter services
Get care in your language at no extra cost.
Medical record
Check out most lab results, past information, and more.
Get a personal action plan
See if you’re due for screenings or preventive services, get health alerts, and more.
Member services
Get assistance related to access and account management.
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Cost variesTalk to a clinician 24/7 over phone or video for quality care when you need it - no appointment needed.
Talk with a registered nurse day or night for advice.
Call us 24/7 at 833-833-3333 (TTY: 711)
Available now
No costView recommended ways to treat minor symptoms and injuries at home.
Average wait time: 24 hours
No costAnswer a quick self-service questionnaire and get a response with advice or treatment from a physician within 24 hours.
Available for limited symptoms.
For illnesses or injuries requiring prompt attention but are not medical or psychiatric emergencies.
Available now
No cost24/7 urgent intervention and mental health advice
National 24/7 suicide and crisis lifeline
Get prompt medical attention for medical or mental health emergencies.
Explore options and information for prevention and care before, during, and after you travel.
For additional help, call the Away from Home Travel Line at 951-268-3900 (TTY 711).
Response within 2 to 3 business days
Message your doctor’s office with nonurgent questions anytime. You can also exchange photos and documents to help your care team stay informed about your health.
Schedule an appointment to talk with your doctor, your specialist for an ongoing condition, or an available clinician over the phone.
Schedule an appointment to talk with your doctor, your specialist for an ongoing condition, or an available clinician over video.
Schedule an appointment to see your doctor, your specialist for an ongoing condition, or an available clinician in person.
Schedule a phone, video, or in-person visit with a mental health professional or addiction counselor, no referral needed.
Visit a specialist to treat specific injuries and ongoing conditions. In general, specialty care is by referral.
To get the care you need, connect with a clinician or call us Monday through Friday, 8 a.m. to 5 p.m.
Call us anytime for refills and prescription information or advice on medications and supplements.
Call us 24/7 at 808-643-7979 (TTY 711)
Learn more about natural medicines and interactions with medications
Sign up for workshops, wellness coaching, and programs that are designed to help you achieve your wellness goals.
Learn more about health and wellness
Schedule a COVID-19 vaccine or booster shot.
Order a self-test or schedule an in-person test.
Get answers and care directly from a pharmacists about:
- Medications
- Refills
- Mail order, Rx status and pricing
Estimated wait time: Less than 10 minutes
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Co-pay will be charged for some plansChat with a clinician, pharmacist, financial counselor, member services, or mental health specialist.
Available now
If you’re having a medical or mental health emergency, call 911 or go to the nearest hospital. Do not attempt to access emergency care through this website.
Find where you can go for care near you.
Average wait time: 2 hours
Schedule a one-on-one phone counseling session with an Amwell therapist. No referral needed.
Schedule a one-on-one video counseling session with an Amwell therapist. No referral needed.
Schedule a phone visit with a mental health professional or addiction counselor, no referral needed.
Schedule a video visit with a mental health professional or addiction counselor, no referral needed.
Health resource
Check your prescription status, get a cost estimate and find a pharmacy near you.
Health resource
Get pregnancy care and support for all your maternity needs.
Health resource
With features like meditations, videos, interactive programs, and more, these self-care apps are proven effective, easy to use, and recommended by Kaiser Permanente clinicians.
Health resource
Facts about the coronavirus and COVID-19
Health resource
Search or browse our drug encyclopedia for information about your prescription and over-the-counter drugs, medications, and supplements.
Estimated wait time: less than {xx} minutes
Estimated wait time: over 2 hours
Estimated wait time: currently unavailable
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Talk to a clinician 24/7 over phone or video for quality care when you need it - no appointment needed.
Sign up for workshops, wellness coaching, and programs that are designed to help you achieve your wellness goals.
Explore options and information for prevention and care before, during, and after you travel.
For additional help, call the Away from Home Travel Line at 951-268-3900 (TTY 711).