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Support Center
Browse frequently asked questions by category
Troubleshoot website and app issues
Visit our user guides for tips on how to handle problems with kp.org or the Kaiser Permanente app.
Other helpful resources
Support after the loss of a loved one
Learn about bereavement support resources, including how to handle grief and adjust health care coverage after a loved one passes.
Forms and publications
Explore guides, directories, and forms related to Kaiser Permanente membership and plans.
Medical information requests
Request copies of medical records, forms, certifications, and other secure documents.
How video visits work
Check out tips on how to make sure your computer or mobile device is set up to connect to your care team.
Contact Member Services
Use the contact methods below for billing or health plan questions, help setting up your account, or to share comments about your Kaiser Permanente experience.
If you think you or someone you're caring for is having a medical or mental health emergency, call 911 or go to the nearest hospital. Do not attempt to access emergency care through this website.
Visit Member Services In Person
Walk into a Kaiser Permanente facility to speak to a Member Services representative for questions about care appointments, pharmacy, how to act on behalf of a family member, and more.
Hours of operation: Monday through Friday, 9 a.m. to 4:30 p.m., except major holidays. Closes at 3:00 p.m. on the 3rd Thursday of the month.
Find Member Services locations
Complaints and Grievances
If you're unhappy with the care you've received, let us know.