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Northern California Locations for Member Services Visits
For questions about your coverage, billing, care appointments, how to act on behalf of a family member and more, select your preferred facility below to plan an in-person visit with a Member Services representative.
Hours of operation: Monday through Friday, 9 a.m. to 4:30 p.m., except major holidays. Closes at 3:00 p.m. on the 3rd Thursday of the month.
For more help, review Additional resources.
| Facilities with Member Services offices | Address |
| Antioch Medical Center | 4501 Sand Creek Rd., 4th Floor, Room 4S2, Antioch, CA 94531 |
| Dublin Medical Offices and Cancer Center | 3100 Dublin Blvd, 1st Floor, Room 115, Dublin, CA 94568 |
| Fremont Medical Center | 39400 Paseo Padre Pkwy, Niles Building, 1st Floor, Suite 105, Fremont, CA 94538 |
| Fresno Medical Center | 7300 N. Fresno St., Sequoia Building, 1st Floor, Room S10, Fresno, CA 93720 |
| Manteca Medical Offices | 1721 W. Yosemite Ave., 1st Floor, Manteca, CA 95337 |
| Modesto Medical Center and Medical Offices | 4601 Dale Rd., 1st Floor, Room 1A4, Modesto, CA 95356 |
| Oakland Fabiola Building Medical Offices* | 3801 Howe St., 2nd Floor, Room 220, Oakland, CA 94611 |
| Point West Medical Offices | 1650 Response Rd., 1st Floor, Room 1B, Sacramento, CA 95815 |
| Redwood City Marshall Medical Offices* | 905 Maple St., 2nd Floor, Room 240, Redwood City, CA 94063 |
| Richmond Medical Center | 901 Nevin Ave., Building 2, 1st Floor, Room 118, Richmond, CA 94801 |
| Roseville Riverside Medical Offices | 1011 Riverside Ave., 3rd Floor, Suite 340, Roseville, CA 95678 |
| San Francisco Medical Office Building | 2350 Geary Blvd., Suite 124, San Francisco, CA 94115 |
| San Leandro Medical Center | 2500 Merced St., Building A, 1st Floor, Room 124, San Leandro, CA 94577 |
| San Rafael Medical Offices* | 100 Smith Ranch Rd., 2nd Floor, Rooms 202, 204 & 205, San Rafael, CA 94903 |
| Santa Clara Medical Center* | 710 Lawrence Expwy., 1st Floor, Room 162, Santa Clara, CA 95051 |
| Santa Rosa Medical Center* | 401 Bicentennial Way Hospital, 1st Floor Ste 1109, Santa Rosa, CA 95403 |
| South Sacramento Medical Center* | 6600 Bruceville Rd., Building 2, 1st Floor, Room 125, Sacramento, CA 95823 |
| South San Francisco Medical Center | 1200 El Camino Real, Hospital Tower, 1st Floor, Room 1-110, South San Francisco, CA 94080 |
| Stockton Medical Offices | 7373 West Ln., Building 2, 1st Floor, Room 183, Stockton, CA 95210 |
| Vacaville Medical Center | 1 Quality Dr., Building A, 3rd Floor, Room A39, Vacaville, CA 95688 |
| Vallejo Medical Center | 975 Sereno Dr., 2nd Floor, Room 206, Vallejo, CA 94589 |
| Walnut Creek Medical Center | 1425 S Main St., 4th Floor, Walnut Creek, CA 94596 |
*The address for the facility provided on this page displays the correct information for the Member Services office.
| Topic | Department | Phone number |
| Appointments | Appointment & Advice Call Center | 1-866-454-8855 or 711 (TTY) |
| Dental services | Delta Dental | 1-877-644-1774 or 711 (TTY) |
| Financial assistance | Medical Financial Assistance Program | 1-800-390-3507 or 711 (TTY) |
| Medical equipment | Durable Medical Equipment | 1-877-317-6230 or 711 (TTY) |
| One Pass | Medicare Fitness Program | 1-877-614-0618 or 711 (TTY) |
| Prescription | Pharmacy | 1-888-218-6245 or 711 (TTY) |
| Senior advantage | Medicare Enrollment Center | 1-800-747-2189 or 711 (TTY) |
| Travel coverage | Away from Home Travel Center | 1-951-268-3900 or 711 (TTY) |