Mental health care in Oregon/SW Washington

Important mental health and substance use disorder treatment information

The first step to getting help is often the hardest. If you or your dependent needs treatment for mental health concerns — or if you just want more information about mental health — we’re here to help.

  • To access specialty care mental health services, call us at 503-249-3434 or 1-855-632-8280, weekdays, 7 a.m. to 6 p.m., to speak to a provider or schedule an appointment within 15 days for routine care.
  • Integrated primary care behavioral health services are also available for same-day/next-day care at most medical offices for urgent needs and within 10 business days for nonurgent care. Call 1-800-813-2000 (TTY 771) or schedule online.

If you or your dependent are unable to schedule a specialty care appointment within 15 days or an integrated primary care appointment within 10 business days or have difficulty finding a provider, please call us at 1-855-632-8280 during regular business hours or 1-800-813-2000 after hours.
 

Emergency

If you or your dependent needs emergency care for mental health or substance use, visit the nearest emergency room or call 988 . For medical emergencies, call 911 or visit the nearest emergency room.  
 

Crisis

For crisis support, call our crisis line at 1-866-453-3932 or the National Suicide Prevention Lifeline 1-800-273-TALK (8255) or use the online chat available (Spanish language and hard of hearing accessible).

Members can seek local non-emergency department urgent service for mental health or substance use disorder 24 hours a day/7 day a week from:

Crisis resources in your state can be found at:

Self-care and resources

Effective, no-cost tools and resources for you and your dependents to help improve anxiety symptoms, sleep, substance use, mood, and more.

  • Visit self-care for resources including the Calm app for members 18+, audio activities, articles, and more at no cost.1,2
  • The Ginger app offers immediate 1-on-1 support for coping with many common challenges — from anxiety, stress, and low mood to issues with work, relationships, and more. Ginger’s highly trained emotional support coaches are ready to help 24/7. Adult Kaiser Permanente members can use the app for 90 consecutive days per year at no cost.2,3,4,5
    • Visit coaching apps to download Ginger and connect with a coach.
  • For resources specific to COVID-19 mental health struggles for parents and children, visit the Kids and Family Health page.
  • Visit findyourwords.org/kids-mental-health for tips and tools on talking with your kids about their mental health.

Professional support for achieving individual goals such as behavior change or better relationships.

Member concerns

If you have concerns about your care and would like to speak to member services, please call 1-800-813-2000.

If you are a Washington resident and would like to file a complaint with the Office of the Insurance Commissioner, please click here or call the commissioner's toll-free insurance consumer hotline at 1-800-562-6900. 

To view the Washington OIC most recent annual report on consumer complaints on access to mental health or substance use services for health plans, click here.
 


1Calm is only available to Kaiser Permanente members with medical coverage.

2The services described above are not covered under your health plan benefits and are not subject to the terms set forth in your Evidence of Coverage or other plan documents. These services may be discontinued at any time without notice.

3The Ginger coaching services described above are not covered under your health plan benefits, are not a Medicare-covered benefit, are not a Medicaid-covered benefit, and are not subject to the terms set forth in your Evidence of Coverage or other plan documents. The coaching services are not available to any member under 18 years old. 

4The coaching services are neither offered nor guaranteed under contract with the FEHB Program, but are made available to enrollees and family members, aged 18 and older, who become members of Kaiser Permanente. 

5Only available to Kaiser Permanente members with medical coverage.