E-visits

Complete an online consultation and receive medical advice or a treatment plan, including prescriptions, if needed. E-visits are available for members 18 and over.

E-visits are only available in English. Please call 1-800-324-8010 or 711 (TTY) for Interpreter-Assisted Appointing and Advice or get care now with a clinician 24/7 over video or phone.

Average wait time

Submit 24/7 and get a reply within a few hours,

7 a.m. to 10 p.m.

 
Hours 7 a.m. to 10 p.m.  
Upfront cost for Kaiser Permanente members
No additional cost for most plans. 
  		 HSA-qualified high deductible health plan (HDHP) members must meet your deductible first before e-visits, phone and video visits are provided at no cost.
   

E-visits are available for a wide range of conditions such as: 

  • Cold, cough, sore throat, flu, sinus pain or seasonal allergies 
  • Women’s health issues 
  • Bladder infections 
Use this for
Advice on nonemergency care needs like:
  • COVID-19 testing 
  • Eye irritation or discharge 
  • Rash 
  • Sinus symptoms 
  • Urinary symptoms 
Don’t use this for
  • Emergency care 
  • Urgent care