Scheduled video visits

Schedule an appointment to talk with your doctor, a specialist, or an available clinician over video.

Average wait time	Varies by region of care
Hours	Appointment times vary.	Now offering extended hours, including evenings and Saturdays.
Upfront cost	for KP members No cost for most plans	Copay, coinsurance, or deductible may be applicable for some plans. HSA-qualified high deductible health plan (HDHP) members must meet your deductible first before e-visits, phone and video visits are provided at no cost.
Resources	For detailed instructions on how to access a video visit or technical help, visit our support page.
How to get care	Make an appointment online or use the Kaiser Permanente app. Call us 24/7 at 1-800-813-2000 (TTY 711)

When should I use care scheduled video visits?

Use this for

Basic checkups
Medical health care advice
Mental health care advice
Specialty care referrals

Don’t use this for

Emergency care
Urgent care

Schedule a video visit

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