Join your video visit
It’s easy to join your video visit using an iPhone®, iPad®, or Android™ device. If you’re using an iPhone, make sure it’s no more than 4 generations old.
Follow these steps:
Step 1
For the best experience, download the Zoom app from the App Store® or on Google Play™.
Step 2
Sign in to the Kaiser Permanente app* and tap “Appointments” to view your scheduled appointments.
Step 3
Select your visit and tap to connect to your care team. You’ll be able to join your visit as long as the “Join” button is blue.
What if my care team emailed or texted me a link?
If you got a video visit invitation by text or email, simply tap the link in the invitation. Then confirm your identity and accept the terms and conditions to connect to your visit. If your clinician or instructor hasn’t joined yet, you may be put into a virtual waiting room until they arrive.