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Promoting a culture of safe care
Quality health care also means creating a safe environment for our members and staff. We believe that
- Patient safety comes first
- Patient safety is every patient's right
- Patient safety is every employee's responsibility
We are always developing, testing, and implementing new programs to make sure our patients receive safe, quality care. These programs address issues such as medication safety, infection prevention, and reducing the risk of surgical complications and patient falls.
Our patient safety programs also focus on clear communication. This means providing training to support communication among members of our health care teams. It also means providing medical interpreters, multilingual member education materials, and assistive technologies to accommodate unique patient care needs.
We encourage our members to provide feedback about the quality of our care and service. We welcome comments about not only your experiences in our medical offices, but also with pharmacy and lab operations, telephone services, and access to care. We carefully review your feedback and strive to make improvements on an ongoing basis.
As a result, each year, Kaiser Permanente sets specific priorities and goals and initiates regional and local activities designed to improve patient safety. And we continually monitor our performance against those goals to ensure that our efforts are effective and that we're meeting your needs.
You can review the patient safety measures that we are monitoring and our performance below
| Medical Center | Patient Safety Measures and Performance Monitoring |
| Anaheim | Learn more about Anaheim |
| Baldwin Park | Learn more about Baldwin Park |
| Downey | Learn more about Downey |
| Fontana | Learn more about Fontana |
| Irvine | Learn more about Irvine |
| Los Angeles | Learn more about Los Angeles |
| Moreno Valley | Learn more about Moreno Valley |
| Ontario | Learn more about Ontario |
| Panorama City | Learn more about Panorama City |
| Riverside | Learn more about Riverside |
| South Bay | Learn more about South Bay |
| San Diego | Learn more about San Diego |
| Woodland Hills | Learn more about Woodland Hills |
| West Los Angeles | Learn more about West Los Angeles |
| Zion | Learn more about Zion |
Your role in getting safe care
You are the most important member of your health care team. When you visit our clinics and hospitals we encourage you to speak with your physicians and other team members to clarify information and instructions. Your care team will share with you additional education materials and instruction sheets, or they'll refer you to the wealth of information that is currently available on our website.
The more you understand your care, the better and safer it will be. Participating in your care is easy.
- Follow these important steps when you visit our medical offices or hospitals.
- Stay up-to-date with your personal health information on kp.org and email or call your doctor if there is anything you think is out of date or in error. kp.org allows you to view most test results, check past visit information, email your doctor with non-urgent questions*, make routine appointments, request prescription refills, and more.
- Visit other websites to learn more about patient safety:
*If you reasonably believe you have an emergency medical condition, which is a medical or psychiatric condition that requires immediate medical attention to prevent serious jeopardy to your health, call 911 or go to the nearest Emergency Department. For the complete definition of an emergency medical condition, please refer to your Evidence of Coverage (EOC).
Reviewed by: Quality, Risk Management & Patient Safety Department, December, 2023
