Measuring quality

    We participate in a number of independent reports on quality of care and service. This allows our members and the public to have reliable information about the quality of care we deliver at Kaiser Permanente in Southern California. It also provides a way to compare our performance to other California health plans.
     

    Regional quality performance

    The National Committee for Quality Assurance (NCQA) is a private nonprofit organization that accredits and rates health care providers. The NCQA’s Health Insurance Plan Ratings are based on combined scores for health plans in Healthcare Effectiveness Data and Information Set®, commonly called HEDIS; the Consumer Assessment of Healthcare Providers and Systems®, or CAHPS; and NCQA Accreditation standards scores.

    • From the Integrated Healthcare Association (IHA)
    • From the State of California Office of the Patient Advocate (OPA)

    You can read more about Kaiser Permanente’s SCAL Quality Programs here: 2023 Quality Work Plan Evaluation, 2024 Quality Program Description, and 2024 Quality Work Plan.

     

    Hospital quality measures

     

    Kaiser Foundation Hospitals

    Medical Center Hospital Quality Measure  
    Baldwin Park Learn more about this facility through: Quality Check | Care Compare-Hospitals  
    Downey Learn more about this facility through: Quality Check | Care Compare-Hospitals  
    Los Angeles Learn more about this facility through: Quality Check | Care Compare-Hospitals  
    Moreno Valley Learn more about this facility through: Quality Check | Care Compare-Hospitals  
    Orange County
    (Anaheim and Irvine)    		 Learn more about this facility through: Quality Check | Care Compare-Hospitals  
    Panorama City Learn more about this facility through: Quality Check | Care Compare-Hospitals  
    Riverside Learn more about this facility through: Quality Check | Care Compare-Hospitals  
    San Bernardino County
    (Fontana and Ontario)    		 Learn more about this facility through: Quality Check | Care Compare-Hospitals  
    San Diego County
    (San Diego and Zion)    		 Learn more about this facility through: Quality Check | Care Compare-Hospitals  
    South Bay Learn more about this facility through: Quality Check | Care Compare-Hospitals  
    West Los Angeles Learn more about this facility through: Quality Check | Care Compare-Hospitals  
    Woodland Hills Learn more about this facility through: Quality Check | Care Compare-Hospitals  

    Additional Plan Hospitals

    Medical Center Hospital Quality Measure  
    Adventist Health Bakersfield Learn more about this facility through Care Compare-Hospitals  
    Antelope Valley Hospital Learn more about this facility through Care Compare-Hospitals  
    Community Memorial Hospital of San Buenaventura Learn more about this facility through Care Compare-Hospitals  
    Eisenhower Medical Center Learn more about this facility through Care Compare-Hospitals  
    Palomar Health Downtown Campus: Escondido Learn more about this facility through Care Compare-Hospitals  
    Southwest Healthcare:
    Inland Valley Medical Center    		 Learn more about this facility through Care Compare-Hospitals  
    Southwest Healthcare:
    Rancho Springs Medical Center    		 Learn more about this facility through Care Compare-Hospitals  
    Southwest Healthcare:
    Temecula Valley Hospital    		 Learn more about this facility through Care Compare-Hospitals  
    To find contact information for a specific hospital (as well as departments and services offered, hours of operation, and driving directions), visit Find doctors and locations . 

    For more information

    For questions or concerns regarding member services, please contact Member Services at 1-800-464-4000 (toll free) or TTY 711.

    Modified by: SCAL Quality, Safety & Regulatory Services January 2024.