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Measuring quality
We participate in a number of independent reports on quality of care and service. This allows our members and the public to have reliable information about the quality of care we deliver at Kaiser Permanente in Southern California. It also provides a way to compare our performance to other California health plans.
Regional quality performance
The National Committee for Quality Assurance (NCQA) is a private nonprofit organization that accredits and rates health care providers. The NCQA’s Health Insurance Plan Ratings are based on combined scores for health plans in Healthcare Effectiveness Data and Information Set®, commonly called HEDIS; the Consumer Assessment of Healthcare Providers and Systems®, or CAHPS; and NCQA Accreditation standards scores.
Hospital quality measures
Kaiser Foundation Hospitals
| Medical Center | Hospital Quality Measure | |
|---|---|---|
| Baldwin Park | Learn more about this facility through: Quality Check | Care Compare-Hospitals | |
| Downey | Learn more about this facility through: Quality Check | Care Compare-Hospitals | |
| Los Angeles | Learn more about this facility through: Quality Check | Care Compare-Hospitals | |
| Moreno Valley | Learn more about this facility through: Quality Check | Care Compare-Hospitals | |
| Orange County (Anaheim and Irvine) |
Learn more about this facility through: Quality Check | Care Compare-Hospitals | |
| Panorama City | Learn more about this facility through: Quality Check | Care Compare-Hospitals | |
| Riverside | Learn more about this facility through: Quality Check | Care Compare-Hospitals | |
| San Bernardino County (Fontana and Ontario) |
Learn more about this facility through: Quality Check | Care Compare-Hospitals | |
| San Diego County (San Diego and Zion) |
Learn more about this facility through: Quality Check | Care Compare-Hospitals | |
| South Bay | Learn more about this facility through: Quality Check | Care Compare-Hospitals | |
| West Los Angeles | Learn more about this facility through: Quality Check | Care Compare-Hospitals | |
| Woodland Hills | Learn more about this facility through: Quality Check | Care Compare-Hospitals |
Additional Plan Hospitals
| Medical Center | Hospital Quality Measure | |
|---|---|---|
| Adventist Health Bakersfield | Learn more about this facility through Care Compare-Hospitals | |
| Antelope Valley Hospital | Learn more about this facility through Care Compare-Hospitals | |
| Community Memorial Hospital of San Buenaventura | Learn more about this facility through Care Compare-Hospitals | |
| Eisenhower Medical Center | Learn more about this facility through Care Compare-Hospitals | |
| Palomar Health Downtown Campus: Escondido | Learn more about this facility through Care Compare-Hospitals | |
| Southwest Healthcare: Inland Valley Medical Center |
Learn more about this facility through Care Compare-Hospitals | |
| Southwest Healthcare: Rancho Springs Medical Center |
Learn more about this facility through Care Compare-Hospitals | |
| Southwest Healthcare: Temecula Valley Hospital |
Learn more about this facility through Care Compare-Hospitals |
To find contact information for a specific hospital (as well as departments and services offered, hours of operation, and driving directions), visit Find doctors and locations.
For more information
For questions or concerns regarding member services, please contact Member Services at 1-800-464-4000 (toll free) or TTY 711.
Modified by: SCAL Quality, Safety & Regulatory Services January 2024.