Our commitment to quality

Safe, innovative, customized care

Our team approach to total health combines highly qualified doctors with other skilled health care professionals. These team members have access to advanced research and innovative technology, so you can benefit from safe and informed care that's right for you.

A team approach

Good health care begins with developing a relationship with your physician. We encourage our members to choose a personal physician who will provide or coordinate all medical services. He or she will become familiar with your medical history and unique health concerns and be able to refer you to the specialists you need.

In addition to your personal physician, our health care professionals and support staff work together to meet your individual health needs. This coordinated approach means you can benefit from the shared expertise of Kaiser Permanente care teams.

Our primary care teams provide comprehensive and personalized medical care that is evidence-based, maintaining Patient-Centered Medical Home standards of care.  This means that your personal doctor and team will work closely with you to:

• Provide the care you need by monitoring your health.
• Manage your medications.
• Coordinate care with specialists and other health care providers as needed.

If you have a chronic condition such as diabetes or high blood pressure, you will learn how to manage it with the guidance and support of your health care team.  With this approach, you can take an active role in your health care.

We provide multiple methods for you to access medical care conveniently when you need us anytime, anywhere. You can schedule, view, or cancel appointments; email your doctor’s office; refill a prescription; review your medical record; and much more on our kp.org website or mobile app. In addition, you can get medical advice 24/7 at 833-833-3333 or TTY 711. The medical professional who assists you will be able to access your electronic record and send updates to your doctor. As a result, you have convenient, coordinated, high-quality, personalized, around-the-clock care from your health care team. Frequently, we provide many types of medical services at the same medical center, giving you one-stop service for routine care, laboratory tests, X-rays, and pharmacy, plus timely access to specialty care, health education classes, optical services, and other health care services.  We are committed to providing you with the right care, at the right time, in the right place.

Highly qualified physicians

We believe having a personal physician and trusted advocate is essential to your health.

From many qualified applicants, we select caring, skilled physicians and encourage them to focus on their calling as healers, innovators, educators, and leaders. We have built a culture of life-long learning and an environment that fosters open communication, teamwork, and professional development. And our doctors have a support team of professionals who share the common goal of improving the health of each member.

Our physicians also receive ongoing training on new medications and medical technology, as well as education on cultural sensitivity that equips them to provide member-centered and culturally competent care.

Advanced research

When we work to improve health care, we go beyond our medical offices and into the research labs.

Our physicians and researchers have developed innovative programs that are being used every day in hospitals and clinics across the country. Our research in important areas such as colon cancer, osteoporosis, heart disease, and immunizations has led to new ways of screening and treating both Kaiser Permanente members and others in the communities we serve.

Innovative technology

When you walk into your Kaiser Permanente doctor's office, you may notice something missing. Gone are the rows of patient charts labeled with multicolored tabs. Instead, our electronic medical record system gives every member of your health care team immediate access to your medical information.

No waiting for charts to be sent to a Kaiser Permanente specialist. You and your physician can immediately focus on your health instead of paperwork.

And with our website, you can use your home computer to find out the results of your cholesterol test. Or make sure that your doctor's appointment is this Thursday, not next Thursday. Or email your doctor with routine questions about your health. Use kp.org to access your personal health information online — anytime, anywhere. It's secure, convenient, and free.