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Care options are available to most members. Refer to the care options on this page for more information regarding cost and availability based on plan type.
If you’re having a medical or mental health emergency, call 911 or go to the nearest hospital. Do not attempt to access emergency care through this website.
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Popular care options
Visit types: Video, phone
Talk to a clinician 24/7 over video or phone for quality care when you need it - no appointment needed.
Visit types: Online questionnaire
Answer a quick self-service questionnaire and get a response with advice and treatment from a physician within 2 hours.
Visit types: Video, phone, office
Visit with your primary care physician or specialists by referral.
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Other services available in Southern California
Need help choosing care?
If you need help choosing the care that’s right for you, contact us 24/7 at 1-833-574-2273 (TTY 711).
Medical or mental health emergencies
Call 911 or go to the nearest hospital.
Cancel appointment
To cancel an appointment, log onto kp.org or call 1-833-574-2273 (TTY 711).
Find doctors and locations
Find where you can go for care near you.
Care while traveling
Learn how to get care before, during, and after your trip.
Prescriptions
Arrange prescription refills, whether online or from a pharmacy near you.
Interpreter services
Get care in your language at no extra cost.
Medical record
View details of your medical history, including test results and past visit information.
Get a personal action plan
See if you’re due for screenings or preventive services, get health alerts, and more.
Member services
Get assistance related to access and account management.
Scheduled mental health visit
To schedule a phone, video, or in-person visit with a mental health professional or addiction counselor, call 1-833-KP-WITH-U or learn more about mental health and wellness support.
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Estimated wait time: over 2 hours
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Adult - Estimated wait time: Currently Unavailable
Pediatrics - Estimated wait time: Currently Unavailable
Talk to a clinician 24/7 over phone or video for quality care when you need it - no appointment needed.
Average wait time: Varies by region of care
No additional cost shareAnswer a quick self-service questionnaire and get a response with advice and treatment from a physician within 2 hours.
Get care for minor illnesses and injuries at a Kaiser Permanente Target Clinic.
For illnesses or injuries requiring prompt attention but are not medical or psychiatric emergencies.
Get prompt medical attention for medical or mental health emergencies.
Available now
No costView recommended ways to treat minor symptoms and injuries at home.
Explore options and information for prevention and care before, during, and after you travel.
For additional help, call the Away from Home Travel Line at 951-268-3900 (TTY 711).
Schedule an appointment to talk with your doctor, a specialist, or an available clinician over video.
Talk with a doctor over the phone when it’s convenient — just like an in-person visit.
Schedule an in-person visit with your care team.
Response within 2 to 3 business days
Message your doctor’s office with nonurgent questions anytime.
Visit your Kaiser Permanente vision center or optometry department for eye exams, glasses, and contacts.
Sign up for workshops, wellness coaching, and programs that are designed to help you achieve your wellness goals.
Learn more about the Center for Healthy Living
Available now
Schedule an in-person visit with a mental health professional or addiction counselor, no referral needed.
Schedule a COVID-19 vaccine or booster shot.
Order a self-test or schedule an in-person test.
Get answers and care directly from a pharmacists about:
- Medications
- Refills
- Mail order, Rx status and pricing
Estimated wait time: Less than 10 minutes
Co-pay will be charged for some plansChat with a clinician, pharmacist, financial counselor, member services, or mental health specialist.
If you need medical or mental health advice, or help choosing the right care option for you, talk with a registered nurse day or night.
Call 24/7 at 303-338-4545 or 1-800-218-1059 (TTY 711)
Available now
If you’re having a medical or mental health emergency, call 911 or go to the nearest hospital. Do not attempt to access emergency care through this website.
Find where you can go for care near you.
Average wait time: 2 hours
Schedule a one-on-one phone counseling session with an Amwell therapist. No referral needed.
Schedule a one-on-one video counseling session with an Amwell therapist. No referral needed.
Schedule a phone visit with a mental health professional or addiction counselor, no referral needed.
Schedule a video visit with a mental health professional or addiction counselor, no referral needed.
Health resource
Check your prescription status, get a cost estimate and find a pharmacy near you.
Health resource
Get pregnancy care and support for all your maternity needs.
Health resource
With features like meditations, videos, interactive programs, and more, these self-care apps are proven effective, easy to use, and recommended by Kaiser Permanente clinicians.
Health resource
Facts about the coronavirus and COVID-19
Health resource
Search or browse our drug encyclopedia for information about your prescription and over-the-counter drugs, medications, and supplements.
Available now
No cost24/7 urgent intervention and mental health advice
National 24/7 suicide and crisis lifeline