Protect yourself from fraud
Please be aware of Medicaid renewal scams. If you receive a phone call, text message, or email asking you to pay for Medicaid renewal, don’t send payment. This is a possible fraud attempt, and you should contact your state Medicaid office instead. Kaiser Permanente and your state Medicaid office won’t ask for payment when you’re renewing your Medicaid coverage.
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Renewing Your QUEST Integration Health Plan Coverage


 

Important: Beginning January 1, 2027, federal law requires more frequent renewals and new rules for some adults to keep Medicaid coverage. For the latest updates on Hawaii’s Medicaid changes, visit the Med-QUEST website.

Once or twice per year, the state will conduct a review to determine if you and/or your family members still meet QUEST Integration eligibility requirements. This review process is called eligibility renewal.

Here’s how it works:

  • Step 1: Med-QUEST will mail the renewal packet to you and /or your family members several weeks before your renewal date.
  • Step 2: Please fill out, sign, and return the forms, along with any extra required information. All information must be completed by the deadline provided by the state to avoid a break in coverage.

You will continue to have QUEST Integration benefits throughout this renewal process.

If you no longer qualify for QUEST Integration

You’ll have a limited amount of time to act to get other health coverage before your Special Enrollment Period ends. You should quickly see if you are eligible for financial assistance from the government by visiting healthcare.gov.

Losing health coverage such as QUEST Integration is considered a qualifying event that would trigger a Special Enrollment Period. You are eligible to enroll within 60 days of that event.

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Questions about QUEST Integration with Kaiser Permanente?

Call the Kaiser Permanente Medicaid Assistance Center at

1-800-772-6841  (toll free) or 711 (TTY),

6 a.m. to 2 p.m., Monday through Friday.