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Losing health coverage such as QUEST Integration is considered a qualifying event that would trigger a Special Enrollment Period. You are eligible to enroll within 60 days of that event.
Protect yourself from fraud
Please be aware of Medicaid renewal scams. If you receive a phone call, text message, or email asking you to pay for Medicaid renewal, don’t send payment. This is a possible fraud attempt, and you should contact your state Medicaid office instead. Kaiser Permanente and your state Medicaid office won’t ask for payment when you’re renewing your Medicaid coverage.
Renewing Your QUEST Integration Health Plan Coverage
Med-QUEST has paused Medicaid member disenrollments/terminations statewide
The State of Hawaii Department of Human Services Med-QUEST (MQD)
Division has paused QUEST (Medicaid) member disenrollments/terminations statewide as follows:
- Maui terminations paused through the end of May 2024
- Oahu (and rest of the state) terminations on pause for the remainder of 2023
The following applies for all Med-QUEST members statewide:
- Med-QUEST has paused terminations for the remainder of 2023, meaning Medicaid coverage will continue through at least the end of this year without interruption except for those who voluntarily ask Med-QUEST to end their coverage, those who have moved out of state or those who are deceased.
- If Med-QUEST can successfully renew a member’s eligibility at this time, MQD will, and a pink letter confirming the member’s renewed Medicaid coverage will be mailed to them.
- If Med-QUEST is unable to renew a member’s Medicaid coverage at this time, the member’s renewal date will be pushed out to a new month after this pause.
The Kaiser Permanente QUEST Integration Health Plan is available to those eligible for Medicaid who reside on Maui and Oahu.
Important: Has your name, address, or phone number changed? Please update your contact information with us so you can receive up-to-date information. To make changes, you may log in to your kp.org account or call us at either 1-808-432-5330 or 1-800-651-2237 (TTY 711). Mahalo!
If you need help with your renewal, call our Medicaid Assistance Center at 1-800-772-6841 (TTY 711) from 6 a.m. to 2 p.m., Monday through Friday.
Each year, Med-QUEST will conduct a review to determine if you and/or your family members still meet QUEST Integration eligibility requirements. This review process is called redetermination.
Here’s how it works:
- Step 1: Med-QUEST will mail the yearly renewal/redetermination packet to you and /or your family members several weeks before your redetermination date.
- Step 2: Please fill out, sign, and return the forms, along with any extra required information. All information must be completed by the deadline provided by the state to avoid a break in coverage.
You will continue to have QUEST Integration benefits throughout this redetermination process.
If you no longer qualify for QUEST Integration
You’ll have a limited amount of time to act to get other health coverage before your Special Enrollment Period ends. You should quickly see if you are eligible for financial assistance from the government by visiting healthcare.gov
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Questions about QUEST Integration with Kaiser Permanente?
Call the Kaiser Permanente Medicaid Assistance Center at
1-800-772-6841 (toll free) or 711 (TTY),
6 a.m. to 2 p.m., Monday through Friday.