Is it an emergency?
You know your baby, so trust your maternal instincts. If something doesn’t feel right or your baby doesn’t look right, don’t delay. Call us right away!
Call us immediately if your newborn:
- Develops a cough
- Has a fever of 100.4 degrees or higher
- Makes a raspy sound or his or her voice sounds deeper
- Appears to have fast, labored breathing
We’re available 24 hours a day, 7 days a week. If your baby has trouble breathing, call 911 or go to the nearest emergency department.*
When to call us about umbilical cord care
It’s normal for the umbilical cord stump to change from yellow to brown or black. Once it darkens, it should fall off on its own. Avoid pulling or tugging at the umbilical cord to remove it. Watch for the following signs of infection around the umbilical cord stump:
- Redness and swelling
- Bleeding, with more than a few drops of blood
- Yellowish or pus-filled drainage
- Foul smell
Call us immediately if you suspect that your baby is developing an infection. If your baby’s umbilical cord stump does not fall off within 4 to 8 weeks, let us know.
When to call us about circumcision care
Healing should begin a few days after the procedure. Most boys take 5 to 10 days to heal. If a plastic ring is placed around the head of the penis, it should fall off on its own within 4 to 10 days.
Call us immediately if you notice:
- Spots of blood in the diaper larger than a quarter
- Redness, pain, or swelling that gets worse instead of better
- Pus-filled blisters
- Fever of 100.4 degrees or greater
- Yellow crusts that last longer than 7 days
*If you reasonably believe you have an emergency medical condition, call 911 or go to the nearest Emergency Department. An emergency medical condition is a medical or psychiatric condition that requires immediate medical attention to prevent serious jeopardy to your health. For the complete definition of an emergency medical condition, please refer to your Evidence of Coverage.