lady in glasses

Help Paying Your Bills

Kaiser Permanente offers a variety of bill pay options and resources to help you manage your medical and pharmacy costs.

Financial assistance programs

Medical Financial Assistance (MFA)

The MFA program provides financial assistance to qualified patients who are having difficulty paying their medical and pharmacy bills.
 

Eligibility and guidelines

The MFA program is available to patients that have an outstanding bill for health care services, appointments, or pharmacy prescriptions through Kaiser Permanente. Patients may be eligible if their family income is at or below 300% (for applicants in Colorado, Georgia, Hawaii, Washington, Maryland, Virginia, and Washington D.C.) or 400% (for applicants in California, Oregon, and Northwest Washington) of the federal poverty guidelines. Patients may also be eligible if they have unusually high medical and/or pharmacy expenses, regardless of household income.

Paper applications and guideline materials are available in other languages. Learn more about the MFA program

How to apply

Apply online:  Complete an MFA application
You may also print, complete and submit an MFA application via one of the following options.

Northern California

View MFA Application (PDF)
View MFA Policy (PDF)
View MFA Program Summary (PDF)
Fax
1-800-687-9901
Mail 

Kaiser Permanente

Attention: Medical Financial Assistance Unit

P.O. Box 30006

Walnut Creek, CA 94598

Drop off 
Submit a completed application to Patient Financial Operations at any Kaiser Permanente facility.
Need help?
Call 1-800-390-3507 (TTY 711), Monday through Friday, 8 a.m. to
5 p.m., Pacific time

Southern California

View MFA Application (PDF)
View MFA Policy (PDF)
View MFA Program Summary (PDF)
Fax
1-866-519-1693
Mail 

Kaiser Permanente MFA Program

P.O. Box 7086

Pasadena, CA 91109-7086

Drop off 
Submit a completed application to your local Kaiser Permanente Hospital Admitting Department.
Need help?
Call 1-800-390-3507 (TTY 711), Monday through Friday, 8 a.m. to
5 p.m., Pacific time

Colorado

View MFA Application (PDF)
View MFA Policy (PDF)
View MFA Program Summary (PDF)
Fax
1-855-300-3684
Mail 

Kaiser Permanente

Kaiser Permanente Northfield Support Services

Attention: MFA Program
11000 E. 45th Avenue

Denver, CO 80239-3004

Drop off 
Submit a completed application to Patient Registration at any Kaiser Permanente medical office.
Need help?
Call 303-338-3555, Monday through Friday, 10 a.m. to 3 p.m., Mountain time

Georgia

View MFA Application (PDF)
View MFA Policy (PDF)
View MFA Program Summary (PDF)
Fax
1-877-899-5635
Mail 

Kaiser Permanente

MFA Program
Nine Piedmont Center

3495 Piedmont Rd, NE
Atlanta, GA 30305 

Drop off 
Submit a completed application to Patient Registration at any Kaiser Permanente medical office.
Need help?
Call 404-949-5112 or 1-800-255-0056 (TTY 711), Monday through Friday, 8:30 a.m. to 4:30 p.m., Eastern time

Hawaii

View MFA Application (PDF)
View MFA Policy (PDF)
View MFA Program Summary (PDF)
Fax
1-808-432-7950
Mail 

Kaiser Permanente

Attention: MFA Program – Business Services
3288 Moanalua Road


Honolulu, HI 96819

Drop off 
Submit a completed application to at any Kaiser Permanente facility.
Need help?
Call 808-432-7940 or 1-800-598-5928 (TTY 711), Monday through Friday, 8:30 a.m. to 5 p.m., Hawaii time

 

Maryland, Virginia, Washington D.C.

View MFA Application (PDF)
View MFA Policy (PDF)
View MFA Program Summary (PDF)
Fax
855-414-1713
Mail 

Kaiser Permanente MFA Program
2101 East Jefferson Street

Rockville, MD 20852 

Drop off 
Submit a completed application to Member Services at any Kaiser Permanente facility.
Need help?
Call 1-844-412-0919 (TTY 711), Monday through Friday, 9:30 a.m. to 3:30 p.m., Eastern time

 

Oregon and Southwest Washington

View MFA Application (PDF)
View MFA Policy (PDF)
View MFA Program Summary (PDF)
Fax
1-877-829-3547
Mail 

Kaiser Permanente

Attention Financial Counselors
500 NE Multnomah St.


Portland, OR 97232
Drop off 
Submit a completed application to the registration (check-in) staff at any Kaiser Permanente facility.
Need help?
Call 503-813-2000 or 1-800-813-2000 (TTY 711), Monday through Friday, 8 a.m. to 6 p.m., Pacific time

Washington

View MFA Application (PDF)
View MFA Policy (PDF)
View MFA Program Summary (PDF)
Fax
1-206-877-0640
Mail 

Kaiser Permanente
MFA Program
PO Box 34584

Seattle, WA 98124-1584

Drop off 
Submit a completed application to the Business Office or check-in desk at any Kaiser Permanente facility.
Need help?
Call 1-800-442-4014 (TTY 711), Monday through Friday, 8 a.m. to 5 p.m., Pacific time

Other financial assistance resources

Charitable Health Coverage (CHC)

Kaiser Permanente’s Charitable Health Coverage program provides coverage and subsidies to qualified applicants that help pay for monthly premiums and most out-of-pocket medical costs at Kaiser Permanente facilities.

Learn about the CHC program

Kaiser Permanente Community Support Hub

Through government and community programs, you may be able to reduce your monthly expenses (such as food, housing, transportation, and more) and apply those savings toward your medical bills.

Explore Kaiser Permanente Community Support Hub

Bill pay options

Online medical bill pay

With a kp.org account, you can view your medical bills and make payments online.

View and pay medical bills 

You may also use guest pay to make one-time medical bill payments on behalf of another member.

Make a guest payment 

Payment plans

Certain medical bills include the option to set up a 0% interest payment plan. From your Billing Summary, review each of your medical bills and then select Set up a payment plan to begin making automatic monthly payments toward the balance.

Review payment plan options

 

Health Savings Accounts (HSA) & Health Reimbursement Arrangements (HRA)

An HSA is savings account that can be used to pay for medical expenses while an HRA is an employer-funded health plan that offers tax-free reimbursements for qualified medical expenses.

Learn about HSAs and HRAs

Notices to California residents

Hospital Bill Complaint program

The Hospital Bill Complaint program is a state program, which reviews hospital decisions about whether you qualify for help paying your hospital bill. If you believe you were wrongly denied financial assistance, you may file a complaint with the Hospital Bill Complaint program. For more information or to file a complaint, go to HospitalBillComplaintProgram.hcai.ca.gov.
 

Rosenthal Fair Debt Collection Practices Act
In the event your account has been assigned to a collection agency, state and federal law requires debt collectors to treat you fairly and prohibits debt collectors from making false statement or threats of violence, using obscene or profane language, and making improper communications with third parties, including your employer. Except under unusual circumstances, debt collectors may not contact you before 8 a.m. or after 9 p.m. In general, a debt collector may not give information about your debt to another person, other than your attorney or spouse. A debt collector may contact another person to confirm your location or to enforce a judgment. For more information about debt collection activities, contact the Federal Trade Commission at 1-877-FTC-HELP (382-4357) (TTY 711) or go to www.ftc.gov. Nonprofit credit counseling services may be available in your area.


Help paying your bills
There are free consumer advocacy organizations that will help you understand the billing and payment process. For more information, call the Health Consumer Alliance at 1-888-804-3536 (TTY 711) or go to healthconsumer.org.


Other resources may be available
We are here to support you however we can.

  • If you don’t have health care coverage and would like to learn more about your coverage options, call us at 1-800-479-5764 (TTY 711), Monday through Friday, 9 a.m. to 5 p.m.  
  • If you need help with essentials like housing, childcare, or food, Thrive Local Connections can help connect you to resources in your community. To learn more, call 1-800-443-6328 (TTY 711), Monday through Friday, 8 a.m. to 5 p.m.

Language assistance

For language assistance or help understanding this information, call the following numbers based on your area of residence, 24 hours a day, 7 days a week, except major holidays. We can also help you with auxiliary aids and alternative formats.