About our review system

About our survey

At KPCO (Kaiser Permanente Colorado), we’re dedicated to providing you quality, personalized health care. We are constantly striving to optimize your experience. As part of ensuring you have a positive experience with KPCO, our online provider directory includes star ratings, reviews, and patient comments for most providers in our integrated care delivery system. The feedback we receive serves as an invaluable tool in our quest to continually improve upon the services we offer to our members. Our survey is administered by HealthCare Research, Inc., a leading independent survey vendor that provides scientific rigor and understanding for KPCO and our members.
 

How are star ratings calculated?

All patients seen in our integrated clinics or with scheduled telephone visits are offered a chance to review their care provider. Data collection for the Art of Medicine survey uses a mixed online/phone survey methodology. Surveys are gathered daily from a random sampling among patients seen on the previous day. The star ratings are based on patient responses to the overall interaction question from the survey. Responses are converted to a 5-point rating system and applied to all providers.

Do you post all of the comments?

We are committed to posting both positive and negative feedback. However, we do not post comments that are libelous, profane, or may risk the privacy of our patients. Based on these guidelines, about 97% of all comments about our doctors will be posted. To protect patient privacy, all personal information is removed from comments before publishing. Comments are reviewed by an objective third party to ensure they are displayed in an unbiased manner. We also allow patients to opt out of having their comments shared on kp.org at the end of the survey. Approximately 5% of patients choose to not have their comments made publicly available.
 

Why don’t all providers have a star rating?

If a provider is missing a star rating, it means that we haven’t collected enough survey results yet. We wait until a provider has received 30 ratings in a 12-month period before we calculate a star rating. We want to ensure the sample size is large enough to give an accurate representation. If a provider previously showed star ratings but does not receive 30 ratings during a 12-month period, star ratings will be removed from that profile until the minimum is reached. This helps maintain the validity of the star ratings based on a larger sample size.
 

Is the information credible?

Yes. KPCO partnered with HealthCare Research, Inc. to develop our survey and rating system. We followed strict scientific principles in design and development. The survey’s design allows us to assess data from large samples of patient experiences across Colorado – all to improve your health care experience.
 

How does Kaiser Permanente protect patient information?

All survey responses are stored on a password protected server. Patient names are not displayed and comments that contain personal, identifiable information are not published.
 

Why is this important?

It’s all about choice for you. As your partner in your health, we believe this data will help you make informed decisions to find a care provider that meets your unique needs.

Share your feedback

Your feedback is critical as we strive to continually improve the patient experience and provide the highest quality of care possible. If you have received treatment by a KPCO provider, we encourage you to share your feedback when you receive your survey or anytime at KP.org/writeareview.

To find:

  • a Kaiser Permanente provider’s office hours, search our facility directory.
  • network providers’ office hours, call their office directly.
  • providers in your plan or accepting new patients, call 1-855-208-7221 (toll free) or 711 (TTY for the hearing/speech impaired), weekdays, 7 a.m. to 5:30 p.m.

Information in this online directory is updated periodically and applies to commercial plans underwritten by Kaiser Foundation Health Plan of Colorado. The availability of physicians, hospitals, providers, and services may change. To verify whether a provider accepts Kaiser Permanente plans, contact the provider directly. Current provider information is available at kp.org/locations. This information is updated within 72 business hours of receipt from providers. Kaiser Permanente of Colorado attempts to ensure the online directory contains up-to-date information. However, providers are responsible for notifying kp.org of any changes to their information, and untimely communication may result in outdated provider information appearing on the website. The printed directory is current as of the date of publication. Kaiser Permanente is not responsible for use of outdated directories.

Kaiser Permanente uses the same quality, member experience, or cost-related measures to select practitioners and facilities in Marketplace Silver-tier plans as it does for all other KFHP (Kaiser Foundation Health Plan) products and lines of business. Members enrolled in KFHP Marketplace plans have access to all professional, institutional and ancillary health care providers who participate in KFHP plans' contracted provider network, in accordance with the terms of the members' KFHP plan of coverage. All Kaiser Permanente Medical Group physicians and network physicians are subject to the same quality review processes and certifications.

Kaiser Permanente uses the same geographic distribution consideration to select hospitals in Marketplace plans as it does for all other KFHP products and lines of business.

Information about a practitioner is provided to us by the practitioner or the practitioner's network, or is obtained as part of the credentialing process. An authorization or referral may be required to access some providers in this directory. If you have questions, contact Member Services.

To report any inaccuracies in the directory, contact Member Services. Members may also report inaccuracies at kp.org/memberservices.

Questions? Please call or visit your local Member Services department.

The TTY number is now 711 for all KPCO.

You can also call the State of Colorado Board of Medical Examiners at 303-894-7690.

Referrals to affiliated/contracted physicians/providers in Denver/Boulder

Affiliated/contracted physicians/providers are not part of the CPMG (Colorado Permanente Medical Group). They are physicians/providers who have a contract with the CPMG.

If your CPMG physician decides that you require covered services not available internally from CPMG, he or she will refer you to an affiliated/contracted physician/provider.

You must have a written referral to the affiliated/contracted physician/provider in order for Kaiser Permanente Colorado to cover the services. A referral is a written authorization from Kaiser Permanente for you to receive a covered service from an affiliated/contracted physician/provider.

PHYSICAL DISABILITIES ACCOMMODATIONS

It is our policy to make our facilities, services, and programs accessible to individuals with disabilities, in compliance with federal and state laws that prohibit discrimination based on disability. Kaiser Permanente provides reasonable accommodations to individuals with disabilities, including: (1) access to service animals and their users, except where the animal poses a significant risk to health or safety; (2) appropriate auxiliary aids and services when necessary to ensure effective communication with individuals with hearing, cognitive, and/or communication-related disabilities, including qualified sign language interpreter services and informational materials in alternative formats (examples include large print, audio tape/CDs, electronic texts/disks/CD-ROMs, and Braille); and (3) accessible exam rooms and medical equipment for individuals with disabilities. If you have a specific question, please contact Member Services, Monday through Friday, 8 a.m. to 6 p.m., at 303-338-3800 (TTY 711).