Forms and publications

Find information on services and features related to your plan, including coverage information, physician directories, member guidebooks, and authorization of care forms for you or a loved one. For Notices and Updates including holiday hours, click here.

Plan services and information

Coverage information

Here, you'll find helpful documents related to your plan coverage, such as what to do if you need care while you're traveling, student certification forms, formulary (covered drugs), and more.

At Kaiser Permanente, we make it easy to manage your health care costs. Depending on your health plan and the care you receive, your costs may vary. We’re here to help with any questions. Simply contact Member Services.

In our effort to assist you in making an informed decision, we are providing plan documents where you can review further details of our plans.

Summary of benefits and coverage (SBC) documents summarize important information about health coverage options in a standard format developed by Health and Human Services. SBCs allow you to check plan benefits and coverage. You can also easily compare Kaiser Permanente plan benefits and coverage with other carriers.

Redacted versions of Kaiser Permanente Colorado's access plans are below, they are filed with the Colorado Division of Insurance on an annual basis.

Options to request these records:

  • Download, complete, and email the Authorization to disclose health information (above) to KPCOReleaseofInfo@kp.org
  • Fax the completed form to 303-404-4750
  • Mail the completed form to:

Northfield Support Services
Attn: Release of Information
11000 E. 45th Avenue
Denver, CO 80239-3004

If you have any questions, please call our Release of Information office at 303-404-4700.

In our effort to assist you in making an informed decision, we are providing plan documents where you can review further details of our plans.

  • Learn how Kaiser Permanente shares important medical information as part of Health Information Exchange.

 

At Kaiser Permanente, knowing your medical history, such as your active medications and allergies, is critical to help ensure that you receive high-quality care. Advancements in technology support safe and secure electronic exchange of important health information from one health care provider to another, through Health Information Exchange (HIE) networks.

 

Kaiser Permanente participates in several HIE networks with trusted outside health care providers who have electronic medical record systems.

 

HIE participants like Kaiser Permanente are required to comply with specific federal and state laws that protect the privacy and security of your health and personal information. For example, we cannot share certain sensitive health information, including psychotherapy notes and records of substance use disorder, through HIE without first obtaining your written authorization.

 

Under the Health Insurance Portability and Accountability Act (HIPAA), Kaiser Permanente can legally share your health information with your other care providers for the purposes of treatment and care coordination. It is important for your care providers to have timely access to this information so that they have a complete picture of your medical history, reducing the likelihood of conflicting diagnoses, prescriptions, and treatment plans as well as repeated tests or procedures.

 

However, participation in HIE is your choice. You can choose to not have your information shared electronically through HIE (“opt out”) at any time, by filling out the “Health Information Exchange Opt-Out” form available below.

 

For more information, visit the HIE Frequently Asked Questions (FAQ) document or contact the Member Services number on the back of your ID card with any questions.

 

To officially choose someone to help with your complaint or appeal, fill out the form for your membership type and send it to the Member Relations Department.

Non-Medicare, including CHP+:

Make sure to read each part carefully. You need to fill out all of Section A and B. Section C and D must be completed, signed, and dated. If you have a legal representative, they must sign and date Section E, and include the needed legal documents.

Medicare:

Summary of benefits and coverage (SBC) documents summarize important information about health coverage options in a standard format developed by Health and Human Services. SBCs allow you to check plan benefits and coverage. You can also easily compare Kaiser Permanente plan benefits and coverage with other carriers.