Always use the medical emergency services available where you are. If you think you need emergency care, make sure to call 911 or to go to the nearest medical facility. You don’t need to get Kaiser Permanente approval before receiving emergency care.
Once your condition is stable, you or the doctor treating you should call the number on the back of your ID card to let us know you’ve received urgent or emergency care and discuss next steps.3
If your doctor recommends more care after your condition is stable, you may need Kaiser Permanente approval for those services. Call us or have the doctor call us as soon as possible to make sure you’re financially protected for the care you need. To learn more about your plan’s preauthorization requirements, please check your Evidence of Coverage or other coverage documents.