Fill prescriptions and order refills


in Oregon and Washington

Fill your prescriptions in the way that works best for you.

Fill a prescription for the first time

Visit a participating pharmacy near you. Be sure to bring your Kaiser Permanente ID card and a photo ID.

Refill prescriptions

Get refills through the mail, or pick them up at a pharmacy near you.

  • Order online.
  • Call us at 1-800-548-9809 or 1-800-735-2900 (TTY), 24 hours a day. Need help in your language? Call 1-800-324-8010.
  • Go in person. Find a pharmacy.

Out of refills?

Place your order, and we'll contact your physician to request additional refills. Please allow 3 or more working days to process your order.

Transferring prescriptions

Are you a new member? We'll guide you through a simple process. Once the transfer is completed, you can order refills online.

Covered drugs

Search our online drug formulary for a list of medications covered under your plan.

Prescription safety

Once you get your prescription, make sure you have the medicine your doctor ordered, understand how to take it, and know its side effects.

Questions? Ask your practitioner or the pharmacist, or check our drug and natural medicines resources.

Reviewed by: Stacy Landes, March 2015

© 2015 Kaiser Permanente

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