Coronavirus and COVID-19: How to protect yourself and get care

Your health and safety are always our top priority. To help you protect yourself and your loved ones, we’ve gathered the most important information and guidance on the coronavirus and COVID-19. Check back for the latest information as we continue to update this page.

To get information that’s specific to your area, select your state or region below.  

 

Stay informed

To get email updates on COVID-19, sign in or create a kp.org account and add your email address under Profile & Preferences.

 

What you need to know

Getting care in Hawaii

Temporary facility consolidation

The following neighbor island facilities will be temporarily consolidated (closed) starting Monday, March 23, 2020: 

  • Kihei Clinic
  • Waimea Clinic

The following Oahu facilities will be temporarily consolidated (closed) starting Wednesday, March 25, 2020:

  • Hawaii Kai Clinic
  • Kahuku Clinic
  • Kailua Clinic
  • Kapolei Clinic
  • Nanaikeola Clinic

If you have an appointment at one of the temporary consolidated (closed) medical facilities within the next few weeks, a Kaiser Permanente staff member will reach out to share options available to you – including expanded telehealth options (phone appointment or video visit with a doctor.)

After-Hours Care will remain open at Moanalua Medical Center, Monday through Friday, 5 to 10 p.m. and weekends and holidays, 8 a.m. to 10 p.m. and Maui Lani Medical Office, Monday through Friday, 5 to 8 p.m. and weekends and holidays, 8 a.m. to 5 p.m. Our affiliated Urgent Care partners on Maui, Hawaii Island, and Kauai are available as well. This information is current as of March 24. If you have questions, please call the following numbers to talk with a licensed care provider 24/7:

  • Oahu: 808-432-2000
  • Maui/Molokai/Lanai: 808-243-6000
  • Hawaii Island: 808-334-4400
  • Kauai: 808-246-5600
  • TTY: 711
Call if you think you have symptoms

It’s important to call us first if you think you have COVID-19 symptoms or believe you’ve been exposed. Calling ahead helps us direct you to the most appropriate care, and helps us take precautions to protect other members, patients, and employees. Find your local contact information for 24/7 advice and appointments on your member ID card or visit kp.org/getcare for guidance.

 

Care by phone, online, or in person

You have many ways to get care without leaving the comfort of your home — including phone and email appointments. This allows you to still get great care while helping to address the community spread of COVID-19. If you need to come in, we’re here for you — and we’re taking every precaution to keep our facilities safe.

Coronavirus (COVID-19) E-Visits Now Available via kp.org and the KP App
KP Hawaii members now have a safe and easy way to get care for possible coronavirus symptoms. Effective March 25, 2020 members can conduct a coronavirus E-Visit using kp.org or via the KP mobile app. On kp.org, simply log in, scroll down to “Common Symptoms and Questions,” then select “Coronavirus.” 

For users of the KP mobile app, go to “View Appointments,” then tap on “New Appointment” > “Start an E-visit” > “Continue” > “Coronavirus”. You will be asked questions about your situation which will help us determine the best way to treat your symptoms.

We're also taking extra steps to protect our patients at our Moanalua Medical Center:

  • In general, visitors are not allowed at Moanalua Medical Center. 
  • Family members can be with their loved one for special circumstances
    • Pediatrics, PICU, NICU, Labor and Delivery, and Post-Partum are allowed 1 visitor per patient
    • Hospice/End of Life
    • A member traveling from the neighbor islands may bring 1 visitor (caregiver) with them
  • Children under the age of 14 will not be allowed in inpatient units in the hospital.
  • People who are sick with a cough or cold will not be allowed in the hospital's patient care areas.

To schedule an in-person appointment or if you're concerned about your specific health condition, visit kp.org/getcare for your local contact information for 24/7 advice and appointments

If you’re a new member and haven’t selected a doctor yet, start by choosing your doctor at kp.org/newmember.

Elective surgeries and procedures

The national Centers for Disease Control and Prevention (CDC) has recommended that all nonurgent procedures be postponed in parts of the country where there is community transmission of the COVID-19 virus. As a result, Kaiser Permanente Hawaii is no longer scheduling elective surgeries and procedures until further notice. We will complete elective surgeries and procedures for members who are currently on the schedule through March 20, 2020, pending any further developments. 


We will reach out in advance to inform members of any change. If you have an upcoming surgery or procedure, you can also phone or email your doctor’s office with any questions about your ongoing care needs. Once the outbreak has passed, we can work together to reschedule your procedure.

Prescriptions

We’re not experiencing any unusual drug shortages, and you have options for getting the prescriptions you need. It’s a good idea to fill your prescriptions by mail, especially during the COVID-19 outbreak. You can avoid standing in line at the pharmacy, and with most prescriptions you can get a 3-month supply for the price of 2 months.

Sign in to kp.org/rxrefill and select the mail order option. Our pharmacies are experiencing a high volume of refill requests and calls, but we are working as quickly as possible to make sure you receive your mail order within 7 days. For urgent prescriptions, you should visit your closest available Kaiser Permanente pharmacy.

Tests

We’re prepared to test patients for COVID-19 if testing is necessary, per CDC and public health agency criteria. If you're concerned that you or a family member are exhibiting symptoms of COVID-19, please contact us first before coming in, as you need a referral and appointment to get tested.

As a Kaiser Permanente member, you won’t have to pay for costs related to COVID-19 screening or testing if referred by a Kaiser Permanente doctor. If you’re diagnosed with COVID-19, additional services, including hospital admission (if applicable), will be covered according to your plan details.


Protecting yourself and your family

Tips

It’s still cold and flu season, and the same practices that stop the spread of these common illnesses are recommended.

  • Avoid close contact with people who are sick. 
  • Wash your hands with soap and water regularly for at least 20 seconds. Alcohol-based hand sanitizers are also effective.
  • Try not to touch your eyes, nose, or mouth with unwashed hands. 
  • Stay home when you’re sick (except to get medical care). If your children are still in school or daycare, keep them home if they are sick.
  • Cough or sneeze into a tissue or your elbow. Wash your hands afterward. 
  • Clean and disinfect frequently touched objects and surfaces.
  • Get plenty of rest, drink plenty of fluids, eat healthy foods, and manage your stress.

And see additional guidance from the CDC and White House.

 


 

Masks
The CDC doesn’t currently recommend the use of masks for most people. Only people who are sick with COVID-19 and in some cases those who are caring for them should wear face masks. Kaiser Permanente facilities will provide masks to patients showing symptoms.
People at high risk

For most people, COVID-19 symptoms are mild and go away on their own. But if you're over 65, have a weakened immune system, or have an underlying health condition, you have a higher risk of developing serious symptoms. It’s important you take additional precautions, including:

  • Avoid large groups — including concerts, conventions, sporting events, and social gatherings.
  • Avoid visiting health care facilities except to get medical care — for example, nursing homes, clinics, and hospitals.

If you have a cough and fever, please call us and we’ll make sure you get the care you need.

Emotional wellness support

The outbreak of the coronavirus and COVID-19 may be stressful for you and your family. Here are some resources to support your family’s mental health, including how to talk to children in a reassuring way.


Kaiser Permanente preparedness and response

Building on what we know

Across all of Kaiser Permanente, our caregivers have treated many COVID-19 patients. We’re actively applying what we’ve learned over the past several weeks and coupling that with our extensive experience in caring for people with infectious diseases to address the COVID-19 outbreak. Based on what we’ve experienced, we know much more now than we did in mid-January, when most of us first learned of this new version of the coronavirus.

We’re also working closely with the Centers for Disease Control and Prevention and federal, state, and local agencies about the latest recommendations and guidance. Rest assured that your health is our top priority.

 


 


General COVID-19 information

What is the coronavirus?

The new coronavirus is a type of virus that causes coronavirus disease 2019 (COVID-19) — an infection of the airways and lungs. It’s part of the same family of coronaviruses that causes the common cold. Symptoms may appear 2 to 14 days after exposure.

What are the symptoms?

Patients with COVID-19 have had mild to severe symptoms of fever, cough, or shortness of breath — similar to the flu. Symptoms appear to be more severe in the elderly and people with chronic conditions. The latest data shows that about 80% of people with COVID-19 will show no or very mild signs of illness. Most people who get it will not need to visit their doctor and will recover on their own.

 


 

How does it spread?

We now know the virus is spread from person to person — mainly between people who are in close contact with one another (within about 6 feet) — through tiny droplets made when an infected person coughs or sneezes.