Convenient ways to get care

Whether you’re at home or on the go, it's easy to get care when and where it works for you.

How would you like to get care?

Online

Message your Kaiser Permanente doctor’s office with nonurgent questions anytime.
 
How to get care:
Go to our secure Message Center or use the Kaiser Permanente app.
 
Time:
Get a reply usually within one business day.
 
Services:
  • Follow-up care after an appointment
  • Self-care advice
Cost:
No cost

Chat live online with a Kaiser Permanente doctor to get advice, referrals, prescriptions, and more.

How to get care:
Start a chat now.

Time:

7 a.m. to 10 p.m., 7 days a week

Services:

  • Medical and mental health care and advice
  • Appointment scheduling
  • Prescription refills
  • Specialty care referrals

Cost:
No cost

Get a personalized care plan from a Kaiser Permanente nurse — just by filling out a short questionnaire about your symptoms.

How to get care:
Start an e-visit now.

Time:
Get a reply usually within 4 hours.

Services:

  • Self-care advice
  • Prescriptions and lab test orders

Cost:
No cost

Meet face-to-face with a Kaiser Permanente doctor by video for the same high-quality care as an in-person visit.1

How to schedule:

  • Make an appointment online with a Kaiser Permanente primary care doctor.
  • Call 24/7 at:
    • Denver/Boulder: 303-338-4545
    • Northern and Mountain: 970-207-7171
    • Southern Colorado: 1-800-218-1059
    • (TTY 711)

Time:
Appointments are often available same day or next day.

Services:

  • Medical and mental health care and advice
  • Prescription, lab test, and medical image orders

Cost:
Copay, coinsurance, or deductible2

How to prepare:
Learn more about getting started with video visits today. For technical support,
check out our video visits flyer (PDF) or call 1-844-800-0821.

Phone

If you need medical or mental health advice, or help choosing the right care option for you, talk with a licensed care provider day or night.
 
How to get care:
Call 24/7 at:
  • Denver/Boulder: 303-338-4545
  • Northern and Mountain: 970-207-7171
  • Southern Colorado: 1-800-218-1059
  • (TTY 711)
Time:
24/7

Services:
  • Medical and mental health care and advice
  • Appointment scheduling
Cost:
No cost

Schedule an appointment to talk with a Kaiser Permanente doctor over the phone — just like an in-person visit.1

How to schedule:

  • Make an appointment online
  • Call 24/7 at:
    • Denver/Boulder: 303-338-4545
    • Northern and Mountain: 970-207-7171
    • Southern Colorado: 1-800-218-1059
    • (TTY 711)

Time:
Appointments are often available same day or next day.

Services:

  • Medical and mental health care and advice
  • Prescriptions, lab tests, and medical image orders

Cost:
Copay, coinsurance, or deductible2

In person

See your Kaiser Permanente doctor in person to discuss your medical and mental health conditions, and get lab orders, X-rays, and prescriptions — often in one place.

NEW Expanded Primary Care Hours:

​We’ve expanded primary and pediatric care hours at our medical offices. ​Most offices are open Monday - Friday
7 a.m. - 7 p.m., and Saturday 8 a.m. - noon.

How to schedule:
For care with a Kaiser Permanente doctor

  • Make an appointment online or use the Kaiser Permanente app.
  • Call 24/7 at:
    • Denver/Boulder: 303-338-4545
    • Northern and Mountain: 970-207-7171
    • Southern Colorado: 1-800-218-1059
    • (TTY 711)

For care with a network provider
Please schedule with them directly.

Time:
Appointment times vary. Check to see if same-day or next-day appointments are available.

Services:

  • In-person checkup for common illnesses and minor injuries
  • Physicals and screenings
  • Lab work/blood draw
  • X-ray
  • Specialty care referrals
  • Prescriptions

Cost:
Copay, coinsurance, or deductible2

Can’t wait for an appointment with your Kaiser Permanente doctor? If it’s not an emergency, save time and money at a nearby urgent care location. Walk-ins welcome, no appointment needed.

How to get care:
Get walk-in care at an urgent care location near you. You can also call 24/7 to make an appointment or find out hours of operation:

  • Denver/Boulder: 303-338-4545
  • Northern and Mountain: 970-207-7171
  • Southern Colorado: 1-800-218-1059
  • (TTY 711)
Urgent care at home
Dispatch Health delivers high-quality urgent health care to your home. Available for Denver/Boulder and Colorado Springs members 7 days a week, from 8 a.m. to 10 p.m. 303-500-1518 or 719-270-0805 (TTY 711).

Time:
Times vary by urgent care location.

Services:

  • In-person care for illnesses and injuries that aren’t an emergency
  • Lab work/blood draw
  • X-ray
  • Specialty care referrals
  • Prescriptions

Cost:
Copay, coinsurance, or deductible2

Give us a call to connect with the right mental health care for you — no referral needed.

Learn more about mental health care.

How to schedule:
Call us at:

  • Denver/Boulder: 303-471-7700 (TTY 711), Monday through Friday, 8:30 a.m. to 5 p.m.
  • Mountain Colorado: 1-866-702-9026 (TTY 1-866-835-2755), 24 hours a day, 7 days a week
  • Northern Colorado: 1-866-359-8299 (TTY 711), Monday through Friday, 8:30 a.m. to 5 p.m.
  • Southern Colorado: 1-866-702-9026 (TTY 1-866-835-2755), 24 hours a day, 7 days a week

Time:
Appointment times vary. Call to find an appointment that fits your schedule.

Services include:

  • Mental health care
  • Therapy (individual and group)
  • Medication management
  • Special programs (for example, eating disorders, gender care, autism, and more)
  • Chemical dependency residential rehab
  • Partial hospitalization
  • Psychiatric hospitalization
  • Inpatient detoxification

Cost:
Copay, coinsurance, or deductible2

See a specialist to treat specific health conditions.

How to schedule:
Some specialty care is by referral. To connect with the care you need, talk to your Kaiser Permanente doctor or call us 24/7 at:

  • Denver/Boulder: 303-338-4545
  • Northern and Mountain: 970-207-7171
  • Southern Colorado: 1-800-218-1059
  • (TTY 711)

For some specialty services that don't require a referral, you can also schedule online or use the Kaiser Permanente app.

Time:
Appointment times vary. Check to see if same-day or next day appointments are available.

Services:

  • In-person care for specific illnesses and injuries
  • Lab work/blood draw
  • X-ray
  • Prescriptions

Cost:
Copay, coinsurance, or deductible2


 

If you need help choosing the care that’s right for you, contact us 24/7 at:

  • Denver/Boulder: 303-338-4545
  • Northern and Mountain: 970-207-7171
  • Southern Colorado: 1-800-218-1059
  • (TTY 711)
     

If you’re having a medical or mental health emergency, call 911 or go to the nearest hospital.3 Do not attempt to access emergency care through this website.

   


   

Other Services

See where you can go for care near you.

Learn about specialty care services in Colorado

Learn how to get care before, during, and after your trip.
Order most refills online or pick them up at a pharmacy near you.
Get care in your language at no extra cost. 
Check out most lab results, past visit information, and more.
See if you’re due for screenings or preventive services, get health alerts, and more.

   


   

1If you travel out of state, phone appointments and video visits may not be available due to state laws that may prevent doctors from providing care across state lines. Laws differ by state.
2Medical financial assistance available for qualified members.
3An emergency medical condition is a medical condition manifesting itself by acute symptoms of sufficient severity (including severe pain) such that you reasonably believed that the absence of immediate medical attention would result in any of the following: (1) placing the person’s health (or, with respect to a pregnant woman, the health of the woman or her unborn child) in serious jeopardy; (2) serious impairment to bodily functions; or (3) serious dysfunction of any bodily organ or part.

A mental health condition is an emergency medical condition when it meets the requirements of the paragraph above or, for members who are not enrolled in Kaiser Permanente Senior Advantage, when the condition manifests itself by acute symptoms of sufficient severity such that either of the following is true: The person is an immediate danger to himself or herself or to others, or the person is immediately unable to provide for or use food, shelter, or clothing due to the mental disorder.