Refill prescriptions FAQs

If there are missing or outdated prescriptions on your medication list in the kp.org Pharmacy Center, call or email your doctor’s office to request that your medication list be updated.

Contact the Kaiser Permanente pharmacy listed on your medication.

Our system requires a credit card number to process the order. There won’t be any charges if you don’t have a pharmacy copayment.

You can order prescription refills online through the Pharmacy Center using Act for a Family Member. You can also order refills outside of Act for a Family Member if you have your family member's medical record and prescription numbers.