Panorama City Medical Center

Panorama City Medical Center
Hospital
Kaiser Permanente facility
13651 Willard St
Panorama City, CA 91402
1-833-574-2273 (toll free)

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  • open 24 hours
Emergency services, 7 days

Appointments/Information

  • 1-833-574-2273 (toll free)

California Relay Service

  • 711 (TTY for the hearing/speech impaired)

General Information

  • 1-800-272-3500 (toll free)
  • 818-375-2000

Hospitalized patient information

  • 818-375-2000

This location offers the following services. Note: The hours for each service may be different from the hours of the facility.

  • Emergency is available
  • Urgent Care is available
  • After Hours Care is not available
  • Pharmacy is available
Map ends

About this facility

Wheel chair Accessibility: P, EB, IB, R, E, T
This facility fulfills basic medical equipment accessibility standards.

These accessibility standards also apply to the following buildings: address(s)

13652 Cantara St (Medical Offices 4) Panorama City CA 91402
13652 Cantara St (Medical Offices 3) Panorama City CA 91402
13651 Willard St (Medical Offices 5) Panorama City CA 91402
13640 Roscoe Blvd Panorama City CA 91402
8001 Ventura Canyon Ave (Medical Offices 6) Panorama City CA 91402
8250 Woodman Ave (Medical Offices 2) Panorama City CA 91402


Panorama City 24hr Discharge Pharmacy - 13652 Cantara St
Pharmacy License: PHY 48574
Pharmacy NPI: 1336345750

Panorama City North 3 Pharmacy - 13652 Cantara St
Pharmacy License: PHY 37449
Pharmacy NPI: 1033267984

Ventura Canyon Pharmacy - 8001 Ventura Canyon Ave
Pharmacy License: PHY 21640
Pharmacy NPI: 1114075942


California License Number: 930000080

National Provider Identifier (NPI): 1376698043
 
This facility is Birthing-Friendly, a title given by the Centers for Medicare & Medicaid Services to hospitals and health systems that show a commitment to providing high-quality maternity care.
 
CCS Approved Hospital
 

Volunteer services

The mission of the Volunteer Services Department is to provide quality support services to our members, visitors, and staff in the Kaiser Permanente Panorama City service area, and to our local communities.

Our volunteers represent the culturally diverse community which forms our customer service area. Volunteers can be high school and college students, as well as members of our senior community. High school students must be at least in the 10th grade to volunteer and adhere to a strict 150-hour volunteer commitment. Many volunteers are Kaiser Permanente members, and all share a strong desire to help and a willingness to serve where they are most needed. Volunteers are selected, placed, and trained based on their skills, abilities, and service orientation without regard to race, religion, national origin, color, ethnicity, gender, sexual preference, or medical condition. Applications to be a Kaiser Permanente volunteer will be accepted in the first week of March and the first week of September. For more information, contact: 

Eve Newton-Gill
Director, Volunteer Services
818-375-2858

Quality and Safety
Get more information about measuring quality and patient safety at Kaiser Permanente.

Plans accepted at this facility

Emergency and urgent care

Emergency Services
Located near the corner of Willard St and Ventura Canyon Ave

Location

Hospital, 13651 Willard St, Ground Floor
Panorama City, CA 91402
Get directions

Hours

7 days
  • open 24 hours
Urgent Care
Walk-ins accepted
View Urgent Care wait times and reserve your spot using Find Care Now

Adult, Pediatrics, and minor injuries

Reception desk check-in.

Adult Urgent Care
Hours:
  • 7 days a week, including holidays, 9 a.m. to 9 p.m.
Pediatric Urgent Care
Hours:
  • Monday through Friday, 5:00 p.m. to 7:00 p.m.
  • Saturday, Sunday, 9:00 a.m. to 4:30 p.m.

Location

Medical Offices 6, 8001 Ventura Canyon Ave
Panorama City, CA 91402
Get directions

Phone numbers

Advice/appointments
  • 1-833-574-2273 (toll free)
After-hours advice
  • 1-833-574-2273 (toll free)
Show less

Pharmacy services

Pharmacy - Medical Offices 5 Home Infusion
Pharmacy Type : Home Infusion Pharmacy

Martin Luther King Day, Closed
Memorial Day, Closed
Independence Day, Closed
Labor Day, Closed
Thanksgiving Day, Closed
Christmas Day, Closed
New Year's Day, Closed

Location

Medical Offices 5, 13652 Cantara St
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5:30 p.m.
  • Saturday, 9 a.m. to 5:30 p.m.
  • Sunday, Closed

Phone numbers

Information
  • 818-375-2462
Pharmacy - Panorama City 24hr Discharge
Safe medication disposal: This Kaiser Permanente pharmacy has a self-service kiosk where you can dispose of your unwanted prescriptions. Learn more about how to properly and safely dispose of unwanted or expired medication .

Members can refill online or by using our mail order services at kp.org/rxrefill.

Pharmacy Type: Retail

Location

Medical Offices 5, 13652 Cantara St
Panorama City, CA 91402
Get directions

Hours

7 days
  • open 24 hours

Phone numbers

Mail Order Pharmacy
  • 1-866-206-2983 (toll free)
Refills by phone
  • 1-866-362-4939 (toll free)
Pharmacy - Panorama City North 3
Safe medication disposal: This Kaiser Permanente pharmacy has a self-service kiosk where you can dispose of your unwanted prescriptions. Learn more about how to properly and safely dispose of unwanted or expired medication.

Members can refill online or by using our mail order services at kp.org/rxrefill.

Martin Luther King Day, Closed
Memorial Day, Closed
Independence Day, Closed
Labor Day, Closed
Thanksgiving Day, Closed
Christmas Day, Closed
New Year's Day, Closed

Location

Medical Offices 3, 13652 Cantara St
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 6 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Mail Order Pharmacy
  • 1-866-206-2983 (toll free)
Refills by phone
  • 1-866-362-5184 (toll free)
Pharmacy - Ventura Canyon

Safe medication disposal: This pharmacy does not have a self-service kiosk. Ask a pharmacy employee if you need to dispose of unwanted medications. Learn more about how to properly and safely dispose of unwanted or expired medication.

Members can refill online or by using our mail order services at kp.org/rxrefill.

Pharmacy Type: Retail

Martin Luther King Day, Closed
Memorial Day, Closed
Independence Day, Closed
Labor Day, Closed
Thanksgiving Day, Closed
Christmas Day, Closed
New Year's Day, Closed

Location

Medical Offices 6, 8001 Ventura Canyon Ave
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Mail Order Pharmacy
  • 1-866-206-2983 (toll free)
Refills by phone
  • 1-866-362-5432 (toll free)
Show less

Departments and specialties

Advice Nurse

Location

Medical Offices 4, 13652 Cantara St
Panorama City, CA 91402
Get directions

Phone numbers

Advice
  • 1-833-574-2273 (toll free) 7 days
After-hours advice
  • 1-833-574-2273 (toll free)
Allergy

Self-referrals accepted

Check-in 1st Floor

Location

Medical Offices 6, 8001 Ventura Canyon Ave, Area 290
Panorama City, CA 91402
Get directions

Hours

Last shots given in the allergy clinic: 11:30 a.m. and 4:30 p.m.
  • Monday through Friday, 8:30 a.m. to noon and 1 p.m. to 5 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Appointment/cancellations/messages
  • 1-833-574-2273 (toll free)
Audiology
Self referrals accepted

Location

Medical Offices 5, 13651 Willard St, Level 2, Area 220
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/Cancellations/Messages
  • 1-833-574-2273 (toll free)
Cardiac Studies
EKG, Treadmill, Event Monitors, EKG

Physicians do not attend Cardiac Studies appointments
By referral only

Location

Medical Offices 4, 13652 Cantara St, 3rd Floor, Area 307
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Appointments/cancel
  • 1-833-574-2273 (toll free)
Cardiology
By referral only

Location

Medical Offices 4, 13652 Cantara St, 3rd Floor, Area 308
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Appointment/cancellations/messages
  • 1-833-574-2273 (toll free)
Complete Care Management
Complete care management for chronic conditions: heart failure, diabetes, asthma (adult and children), depression, and osteoporosis. Screening outreach for colon, breast, and cervical cancers. Blood pressure screenings and preventive care needs assessments.

Location

Medical Offices 6, 8001 Ventura Canyon Ave, 2nd Floor, Area 283
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Information
  • 818-375-3264
Continuing Care
7 days, on-call after office hours

Location

Balboa Plaza, 10605 Balboa Blvd Ste 330
Granada Hills, CA 91344
Get directions

Hours

Office hours:
  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Continuing Care
  • 818-832-7200
Home Health Care
  • 818-832-7272
Hospice and Palliative Care
  • 818-832-7422
Long-term Care
  • 818-832-7292 Closed weekends
Dermatology
Medical Offices 6, Areas 192 and 291
(Check-in 1st Floor)

Acne and Wart Clinic
Area 192

Mohs/Dermatology Services
2nd Floor, Area 287
By referral only

Location

Medical Offices 6, 8001 Ventura Canyon Ave
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to noon and 1 p.m. to 5 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Cosmetic Clinic information
  • 818-375-3223
Dermatology/Acne/Wart - Appointments/cancellations/messages
  • 1-833-574-2273 (toll free)
EKG (Electrocardiography) - Medical Offices 3
By referral only

Location

Medical Offices 3, 13640 Roscoe Blvd, Basement
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5 p.m.
  • Saturday and Sunday, Closed
EKG (Electrocardiography) - Medical Offices 4
By referral only

Location

Medical Offices 4, 13652 Cantara St
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5 p.m.
  • Saturday and Sunday, Closed
Emergency Services
Located near the corner of Willard St and Ventura Canyon Ave

Location

Hospital, 13651 Willard St, Ground Floor
Panorama City, CA 91402
Get directions

Hours

7 days
  • open 24 hours
Endocrinology
By referral only

Location

Medical Offices 4, 13652 Cantara St, Check in 2nd Floor, Area 200
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5 p.m.
  • Saturday and Sunday, Closed
Family Medicine

Location

Medical Offices 3, 13640 Roscoe Blvd, Area 163 and 167
Panorama City, CA 91402
Get directions

Hours

  • Monday through Wednesday, Friday, 8:30 a.m. to 5 p.m.
  • Thursday, 8:30 a.m. to 12:30 p.m.

Phone numbers

Appointments/cancellations/messages
  • 1-833-574-2273 (toll free)
Gastroenterology (GI) / GI Lab
By referral only

Location

Medical Offices 5, 13651 Willard St, Level 1, Area 120
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 7 a.m. to 5 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Appointments/Cancellations (Monday through Friday, 8 a.m. to 5 p.m.)/Messages
  • 1-833-574-2273 (toll free)
Genetics
Referral preferred

Location

Medical Offices 3, 13640 Roscoe Blvd, 3rd Floor, Module 360
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8 a.m. to 4:30 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Appointments/cancel/information/messages
  • 818-375-2073
Geriatric Assessment Clinic
By referral only

Location

Medical Offices 2, 8250 Woodman Ave, 1st Floor, Area 155
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.
  • Saturday and Sunday, Closed

Phone numbers

By Referrals Only
  • 818-375-4228
Head and Neck Surgery
By referral only

Location

Medical Offices 5, 13651 Willard St, Level 2, Area 220
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/Cancellation/Messages
  • 1-833-574-2273 (toll free)
HearUSA/HEARx West Hearing Care Centers
Lancaster HEARx
Albertson's Shopping Center
2054 W. Avenue K, Lancaster, CA 93536

Sun Valley HEARx
Canyon Plaza
8341 Laurel Canyon Blvd., Sun Valley, CA 91352

Location

Hospital, 13651 Willard St
Panorama City, CA 91402
Get directions

Hours

After-hours and weekends by appointment only
  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Lancaster HEARx
  • 661-949-1824
Sun Valley HEARx
  • 818-768-6447
Hematology/Oncology
By referral only

Location

Oasis Medical Offices, 13651 Willard St Bldg 3A
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/Cancellations/Messages
  • 1-833-574-2273 (toll free)
Infusion Center

Location

Medical Offices 5, 13651 Willard St, Level 2, Area 220
Panorama City, CA 91402
Get directions

Hours

Saturday and Sunday by appointment only
  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appts./Cancel/Info./Msgs.
  • 818-375-2704
Internal Medicine

Location

Medical Offices 3, 13652 Cantara St, 1st Floor, Area 162
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/cancellations/messages
  • 1-833-574-2273 (toll free)
Laboratory - Medical Offices 3
Appointments and walk-ins accepted

Collection site (e.g., blood, urine). No testing services.

Location

Medical Offices 3, 13640 Roscoe Blvd, Basement, Area 060
Panorama City, CA 91402
Get directions

Hours

Closed Holidays
  • Monday through Friday, 7 a.m. to 5:15 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Appointments - Laboratory
  • 1-855-522-2778 (1-855-LAB-APPT) (toll free)
    • Or schedule a laboratory appointment online via kp.org
    • Walk-in services are also available
Information
  • 1-833-574-2273 (toll free)
Results (24 hours)
  • 1-888-457-8378 (1-888-4KPTEST) (toll free)
    • Check on-line at kp.org
    • Call your physician/provider with questions or for more information about test results
Laboratory - Medical Offices 5
Collection site (e.g., blood, urine). No testing services.

Hours:
  • Monday through Friday, 9 a.m. to 5 p.m.
  • Saturday and Sunday, 7 a.m. to 12 p.m. (WALK-IN ONLY)
  • Closed Holidays

Location

Medical Offices 5, 13651 Willard St, Level 1, Area 121
Panorama City, CA 91402
Get directions

Phone numbers

Appointments - Laboratory
  • 1-855-522-2778 (1-855-LAB-APPT) (toll free)
    • Or schedule a laboratory appointment online via kp.org
Information
  • 1-833-574-2273 (toll free)
Results (24 hours)
  • 1-888-457-8378 (1-888-4KPTEST) (toll free)
    • Check on-line at kp.org
    • Call your physician/provider with questions or for more information about test results
Mohs/Dermatology Services
By referral only

Location

Medical Offices 6, 8001 Ventura Canyon Ave, 2nd Floor, Area 287
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.
Nephrology
Renal Care
By referral only

Location

Medical Offices 4, 13652 Cantara St, 3rd Floor, Area 302
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments / Cancellations / Information / Messages
  • 1-888-778-5000
Neurology
By referral only

Location

Medical Offices 6, 8001 Ventura Canyon Ave, 1st Floor, Area 181
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/cancellations/messages
  • 1-833-574-2273 (toll free)
Nuclear Medicine
Basement
By referral only

Location

Medical Offices 5, 13651 Willard St, Lower Level, Area L20
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8:45 a.m. to 4:45 p.m.

Phone numbers

Appointment/cancellations/messages
  • 818-375-2298
Obstetrics/Gynecology (Ob-Gyn)
No walk-ins accepted

Location

Medical Offices 3, 13640 Roscoe Blvd, Floor 3, Area 360, 362, 364, 368
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Appointments/Information
  • 1-833-574-2273 (toll free)
Occupational Health Center
Kaiser Permanente On the Job

Medical treatment for work-related injuries and illnesses

Location

Medical Offices 2, 8250 Woodman Ave, 1st Floor, Area 156
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 9 a.m. to 5 p.m.

Phone numbers

Advice/information/messages
  • 818-375-2233
Fax
  • 818-375-2535
Oncology Chemotherapy/Infusion
By referral only

Location

Medical Offices 4, 13652 Cantara St, 3rd Floor, Area 301
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/Cancellations/Messages
  • 1-866-364-0014 (toll free)
Oncology/Hematology
By referral only

Location

Medical Offices 4, 13652 Cantara St, 3rd Floor, Areas 301 and 303
Panorama City, CA 91402
Get directions

Hours

  • Monday, Tuesday, Thursday, and Friday, 8:30 a.m. to 5 p.m.
  • Wednesday, 8:30 a.m. to 12:30 p.m.

Phone numbers

Appointments/Cancellation/Messages
  • 1-833-574-2273 (toll free)
Orthopedics
By referral only

Location

Medical Offices 2, 8250 Woodman Ave, 1st Floor, Area 142 and Cast Room
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 9 a.m. to noon and 1 p.m. to 4:30 p.m.

Phone numbers

Appointment/cancellations/messages
  • 1-888-778-5000
Orthopedics - Hospital ED Cast Room
After-hours care available in Hospital Emergency Department only
By referral only

Location

Medical Offices 3, 13640 Roscoe Blvd
Panorama City, CA 91402
Get directions

Hours

7 days

  • 9 a.m. to midnight

Phone numbers

After-hours information
  • 818-375-2000
Information
  • 818-375-2273
Pain Management
By referral only

Location

Medical Offices 5, 13651 Willard St, Ground Level, Area G20
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/cancellations/messages
  • 1-833-574-2273 (toll free)
Palliative Care
By referral only

Location

Medical Offices 2, 8250 Woodman Ave, 1st Floor, Area 159
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.
  • Saturday and Sunday, Closed

Phone numbers

By Referrals Only
  • 818-375-4228
Pathology
By referral only

Location

Medical Offices 4, 13652 Cantara St, Ground Floor, Area G07
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 7:30 a.m. to 5 p.m.
Pediatric Subspecialties
Cardiology, Child Development, Endocrinology, Gastroenterology (GI), Nephrology and Adolescent Medicine
By referral only

Location

Medical Offices 6, 8001 Ventura Canyon Ave, Check-in 1st Floor
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Appointments/cancellations/messages
  • 1-833-574-2273 (toll free)
Pediatrics

Location

Medical Offices 6, 8001 Ventura Canyon Ave, (Check-in First Floor)
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8 a.m. to 12:30 p.m. and 1:30 p.m. to 7 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Appointments/cancellations/immunizations/messages
  • 1-833-574-2273 (toll free)
Pediatrics - Immunizations
For immunizations, please call the appointment number to schedule a nurse clinic visit.
By appointment only

Location

Medical Offices 6, 8001 Ventura Canyon Ave, (Check-in First Floor)
Panorama City, CA 91402
Get directions

Hours

Monday through Friday, 9 a.m. to 12 p.m. and 1:30 to 5:30 p.m.
Saturday hours vary

Phone numbers

Appointments/cancellations/messages
  • 1-833-574-2273 (toll free) Schedule a nurse visit for immunizations
Pharmacy - Medical Offices 5 Home Infusion
Pharmacy Type : Home Infusion Pharmacy

Martin Luther King Day, Closed
Memorial Day, Closed
Independence Day, Closed
Labor Day, Closed
Thanksgiving Day, Closed
Christmas Day, Closed
New Year's Day, Closed

Location

Medical Offices 5, 13652 Cantara St
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5:30 p.m.
  • Saturday, 9 a.m. to 5:30 p.m.
  • Sunday, Closed

Phone numbers

Information
  • 818-375-2462
Pharmacy - Panorama City 24hr Discharge
Safe medication disposal: This Kaiser Permanente pharmacy has a self-service kiosk where you can dispose of your unwanted prescriptions. Learn more about how to properly and safely dispose of unwanted or expired medication .

Members can refill online or by using our mail order services at kp.org/rxrefill.

Pharmacy Type: Retail

Location

Medical Offices 5, 13652 Cantara St
Panorama City, CA 91402
Get directions

Hours

7 days
  • open 24 hours

Phone numbers

Mail Order Pharmacy
  • 1-866-206-2983 (toll free)
Refills by phone
  • 1-866-362-4939 (toll free)
Pharmacy - Panorama City North 3
Safe medication disposal: This Kaiser Permanente pharmacy has a self-service kiosk where you can dispose of your unwanted prescriptions. Learn more about how to properly and safely dispose of unwanted or expired medication.

Members can refill online or by using our mail order services at kp.org/rxrefill.

Martin Luther King Day, Closed
Memorial Day, Closed
Independence Day, Closed
Labor Day, Closed
Thanksgiving Day, Closed
Christmas Day, Closed
New Year's Day, Closed

Location

Medical Offices 3, 13652 Cantara St
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 6 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Mail Order Pharmacy
  • 1-866-206-2983 (toll free)
Refills by phone
  • 1-866-362-5184 (toll free)
Pharmacy - Ventura Canyon

Safe medication disposal: This pharmacy does not have a self-service kiosk. Ask a pharmacy employee if you need to dispose of unwanted medications. Learn more about how to properly and safely dispose of unwanted or expired medication.

Members can refill online or by using our mail order services at kp.org/rxrefill.

Pharmacy Type: Retail

Martin Luther King Day, Closed
Memorial Day, Closed
Independence Day, Closed
Labor Day, Closed
Thanksgiving Day, Closed
Christmas Day, Closed
New Year's Day, Closed

Location

Medical Offices 6, 8001 Ventura Canyon Ave
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Mail Order Pharmacy
  • 1-866-206-2983 (toll free)
Refills by phone
  • 1-866-362-5432 (toll free)
Physical Medicine
By referral only

Location

Medical Offices 2, 8250 Woodman Ave, 1st Floor, Area 158
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to noon and 1 p.m. to 5 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Appointments/cancellations/messages
  • 1-833-574-2273 (toll free)
Physical/Occupational Therapy
By referral only

Location

Medical Offices 2, 8250 Woodman Ave, 1st Floor, Area 145
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 7:30 a.m. to noon and 1 p.m. to 6 p.m.
  • Saturday, 8:30 a.m. to 5 p.m.
  • Sunday, Closed

Phone numbers

Appointments/cancellations/messages
  • 1-833-574-2273 (toll free)
Podiatry
By referral only

Location

Medical Offices 2, 8250 Woodman Ave, 1st Floor, Area 154
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 7 a.m. to noon and 1 to 5 p.m.

Phone numbers

Appointments/cancellations/messages
  • 1-888-778-5000
Poison Control

Phone numbers

Information
  • 1-800-222-1222 (toll free)
Pulmonary Function Testing (PFT)
By referral only

Location

Medical Offices 5, 13651 Willard St, Lower Level (LL), L20
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 7:30 a.m. to 4:30 p.m.

Phone numbers

Appointments/cancellations/messages
  • 1-833-574-2273 (toll free)
Pulmonology
By referral only

Location

Medical Offices 5, 13651 Willard St, Lower Level (LL), L20
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 9 a.m. to 12:20 p.m. and 1:20 p.m. to 5 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Appointments/cancellations/messages
  • 1-833-574-2273 (toll free)
Radiology/Breast Ultrasound-Medical Offices 5
By referral only

Location

Medical Offices 5, 13651 Willard St, Ground Floor, G20
Panorama City, CA 91402
Get directions

Hours

Closed Saturday, Sunday, holidays
  • Monday through Friday, 8:30 a.m. to 3 p.m.

Phone numbers

Appointments/Cancellations/Information
  • 1-833-574-2273 (toll free)
Radiology/DEXA Bone Density - Medical Offices 3
By referral only

Location

Medical Offices 3, 13640 Roscoe Blvd, Basement
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8:45 a.m. to 4:45 p.m.

Phone numbers

Appointments/Cancellations/Information
  • 1-833-574-2273 (toll free)
Radiology/Diagnostic Imaging - Medical Offices 3
By referral only

Location

Medical Offices 3, 13640 Roscoe Blvd, Basement
Panorama City, CA 91402
Get directions

Hours

Closed Saturday, Sunday, holidays
  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/Cancellations/Information
  • 1-833-574-2273 (toll free)
Radiology/Diagnostic Imaging-Medical Ctr-Main Hosp
CT scan, fluoroscopic and interventional procedures, MRI, PET, and ultrasound
By referral only

Location

Hospital, 13651 Willard St, Ground Floor
Panorama City, CA 91402
Get directions

Hours

Saturday, Sunday times vary, call for availability
  • Monday through Friday, 8 a.m. to 7:45 p.m.

Phone numbers

Appointments/Cancellations/Information
  • 1-833-574-2273 (toll free)
Radiology/Mammogram-Medical Offices 5
By referral only

Location

Medical Offices 5, 13651 Willard St, Ground Floor, G20
Panorama City, CA 91402
Get directions

Hours

Closed Sunday, holidays
  • Monday through Friday, 8 a.m. to 4:45 p.m.
  • Saturday, 8:30 a.m. to 4:30 p.m.

Phone numbers

Appointments/Cancellations/Information
  • 1-833-574-2273 (toll free)
Respiratory Care Services

Location

Medical Offices 5, 13651 Willard St, Lower Level (LL), L20
Panorama City, CA 91402
Get directions

Hours

Outpatient hours: Monday through Friday, 7:30 a.m. to 5:30 p.m.
Inpatient hours: 7 days
  • open 24 hours

Phone numbers

Advice/information
  • 818-375-2901
Rheumatology
By referral only

Location

Medical Offices 4, 13652 Cantara St, Check in 2nd Floor, Area 200
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Appointments/Cancellations/Messages
  • 1-833-574-2273 (toll free)
Social Medicine
After-hours:
  • Monday through Friday, 5:00 p.m. to 8 p.m.
  • Saturday, Sunday, 8:30 a.m. to 7:00 p.m.

Location

Medical Offices 6, 8001 Ventura Canyon Ave, 2nd Floor, Area 281
Panorama City, CA 91402
Get directions

Hours

Office hours:
  • Monday through Friday, 8:30 a.m. to 5 p.m.
  • Saturday and Sunday, Closed

Phone numbers

After-hours/urgent cases/emergenices (pager 818-250-0338)
  • 818-375-2000
Appointments/cancellations
  • 818-375-2977
Speech Pathology
By referral only

Location

Medical Offices 5, 13651 Willard St, Level 1, Area 120
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 7:30 a.m. to noon and 1 p.m. to 6 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Appointments/Cancellation/Messages
  • 1-833-574-2273 (toll free)
Surgery (General)
By referral only

Location

Medical Offices 4, 13652 Cantara St, Level 2, Area 200
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/Cancellation/Messages
  • 1-833-574-2273 (toll free)
Surgery (Vascular)
By referral only

Location

Medical Offices 4, 13652 Cantara St, Level 2, Area 200
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/Messages
  • 1-833-574-2273 (toll free)
Travel Immunizations
By appointment only

Location

Medical Offices 5, 13651 Willard St, Level 2, Area 220
Panorama City, CA 91402
Get directions

Hours

  • Monday, Tuesday, Thursday, and Friday, 9 a.m. to noon and 1:30 p.m. to 4:30 p.m.
  • Wednesday, 9 a.m. to 12:30 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Appointments/Cancellations/Messages
  • 1-833-574-2273 (toll free)
Urgent Care
Walk-ins accepted
View Urgent Care wait times and reserve your spot using Find Care Now

Adult, Pediatrics, and minor injuries

Reception desk check-in.

Adult Urgent Care
Hours:
  • 7 days a week, including holidays, 9 a.m. to 9 p.m.
Pediatric Urgent Care
Hours:
  • Monday through Friday, 5:00 p.m. to 7:00 p.m.
  • Saturday, Sunday, 9:00 a.m. to 4:30 p.m.

Location

Medical Offices 6, 8001 Ventura Canyon Ave
Panorama City, CA 91402
Get directions

Phone numbers

Advice/appointments
  • 1-833-574-2273 (toll free)
After-hours advice
  • 1-833-574-2273 (toll free)
Urology
By referral only

Location

Medical Offices 4, 13652 Cantara St, Level 2, Area 200
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/Cancellation/Messages
  • 1-833-574-2273 (toll free)
Vascular Laboratory
By referral only

Location

Medical Offices 4, 13652 Cantara St, Level 2, Area 200
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/Cancellation/Messages
  • 1-833-574-2273 (toll free)
Vision Essentials - Ophthalmology
Vision Essentials by Kaiser Permanente
By referral only

Location

Medical Offices 2, 8250 Woodman Ave, 1st Floor, Area 140
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/Cancellation/Messages
  • 1-833-574-2273 (toll free)
Vision Essentials - Optical Center
Vision Essentials by Kaiser Permanente

No appointment necessary

Location

Medical Offices 2, 8250 Woodman Ave, 1st Floor
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 7:30 a.m. to 6 p.m.
  • Saturday, 7:30 a.m. to 5 p.m.
  • Sunday, Closed

Phone numbers

Appointment/cancellations/information
Vision Essentials - Optometry
Vision Essentials by Kaiser Permanente

Location

Medical Offices 2, 8250 Woodman Ave, 1st Floor
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 7:30 a.m. to 5 p.m.
  • Saturday, 7:30 a.m. to 4 p.m.
  • Sunday, Closed

Phone numbers

Appointments/cancellations
  • 1-833-574-2273 (toll free)
Wound Care

Location

Medical Offices 5, 13651 Willard St, Level 2, Area 220
Panorama City, CA 91402
Get directions

Hours

Saturday and Sunday by appointment only
  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appts./Cancel/Info./Msgs
  • 1-833-574-2273 (toll free)
Show less

Services and amenities

Center for Healthy Living

Location

Medical Offices 2, 8250 Woodman Ave, 1st Floor, Area 153
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Information
  • 818-375-3018
Wellness coaching by phone
  • 1-866-862-4295 (toll free)
Language Assistance
We want to speak to you in the language that you're most comfortable with when you call or visit us. Qualified interpreter services, including sign language, are available at no cost, 24 hours a day, 7 days a week. We do not encourage the use of family, friends or minors as interpreters.

Only the services of interpreters and qualified staff are used to provide language assistance. These may include bilingual providers, staff, and healthcare interpreters. In-person, telephone, video, and alternative modes of communication are available.

Learn more about interpreter services.

Learn more about translation process.

Location

Hospital, 13651 Willard St
Panorama City, CA 91402
Get directions

Hours

  • Closed
Medical Library

Location

Medical Offices 4, 13652 Cantara St, 1st Floor, Room 107
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 9 a.m. to 4:30 p.m.

Phone numbers

Information
  • 818-375-2239
Member Services
Walk-ins accepted

At this time, Panorama City Member Services is piloting capabilities that will enable our Health Plan Representatives to meet with and assist Kaiser Permanente members/patients by appointment, using online audio and video capabilities. We look forward to assisting you.

To schedule an appointment for an e-visit with a Panorama City Member Services Health Plan Representative, you will need the following:
  • Access to a computer, tablet, or smartphone (Camera functionality will be needed for your e-visit)
  • An internet connection
  • Your email address
  • Your mobile phone number

If you do not meet these requirements or need immediate assistance, please contact the Member Services Contact Center:
  • (800) 464-4000 (English)
  • (800) 788-0616 (Espanol)
  • (800) 757-7585 (Chinese dialects)
  • 711 (TTY)

To schedule an e-visit with a Panorama City Member Services Health Plan Representative, please access the following link and select a time that is convenient for you.
Additional appointment times will be added regularly, so please try again if you cannot reserve your preferred time. Your information will be kept secure and private.

Location

Medical Offices 2, Lower Level Floor, Room 041
Panorama City, CA 91402
Get directions

Hours

Every first and third Thursday of the month, 9:30 a.m. to 3:30 p.m.
  • Monday through Friday, 9 a.m. to 5 p.m.
  • Saturday and Sunday, Closed

Phone numbers

  • 1-800-464-4000
Member Services Contact Center
Benefits and Health Plan coverage information, forms and brochures

Phone numbers

Chinese dialects
  • 1-800-788-0616 (toll free)
English
  • 1-800-464-4000 (toll free) 7 days, 24 hours, closed holidays
Information
  • 1-800-777-1370 (toll free)
Spanish
  • 1-800-788-0616 (toll free)
Patient Business Services

Location

Medical Offices 2, 8250 Woodman Ave
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8 a.m. to 4:30 p.m.

Phone numbers

Information
  • 818-375-2295
Personal Physician Selection
Select or change a personal physician or get information about practitioners and services. Online at kp.org/chooseyourdoctor

Location

Medical Offices 4, 13652 Cantara St
Panorama City, CA 91402
Get directions

Phone numbers

Information
  • 1-888-956-1616 (toll-free TTY for the hearing/speech impaired)
Release of Information (ROI)

Online and phone services only


Mailing address:
Kaiser Permanente
Release of Information (ROI)
13652 Cantara St
Panorama City, CA 91402

Hours

Phone numbers

Information
  • Monday through Friday, 8:30 a.m. to 5 p.m.
  • 818-375-2208
TTY for the Hearing and Speech Impaired

Hours

Phone numbers

California Relay Service
  • 711 (TTY for the hearing/speech impaired)
Thrive Center
Appointment required

Location

Medical Offices 2, 8250 Woodman Ave, 1st Floor, Area 153
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to noon and 1 p.m. to 4:30 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Appointments/Cancellations/Messages
  • 818-375-3018
Volunteer Services

Location

Medical Offices 4, 13652 Cantara St, Ground Floor, Room G12
Panorama City, CA 91402
Get directions

Hours

  • Monday through Friday, 9 a.m. to 5 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Information
  • 818-375-2858
Show less
Hospital
13651 Willard St
Panorama City, CA 91402
Get directions

Emergency and urgent care

Emergency Services
Located near the corner of Willard St and Ventura Canyon Ave

Hours

7 days
  • open 24 hours
Show less

Departments and specialties

Emergency Services, HearUSA/HEARx West Hearing Care Centers, Radiology/Diagnostic Imaging-Medical Ctr-Main Hosp

Services and amenities

Language Assistance
Balboa Plaza
10605 Balboa Blvd Ste 330
Granada Hills, CA 91344
Get directions

Departments and specialties

Continuing Care
Continuing Care
1050 Commerce Center Dr
Lancaster, CA 93534
Get directions
Medical Offices 1
8220 Woodman Ave
Panorama City, CA 94102
Get directions
Medical Offices 2
8250 Woodman Ave
Panorama City, CA 91402
Get directions

Departments and specialties

Geriatric Assessment Clinic, Occupational Health Center, Orthopedics, Palliative Care, Physical Medicine, Physical/Occupational Therapy, Podiatry, Vision Essentials - Ophthalmology, Vision Essentials - Optical Center, Vision Essentials - Optometry

Services and amenities

Center for Healthy Living, Patient Business Services, Thrive Center
Medical Offices 2
Lower Level Floor, Room 041
Panorama City, CA 91402
Get directions

Services and amenities

Member Services
Medical Offices 3
13640 Roscoe Blvd
Panorama City, CA 91402
Get directions

Departments and specialties

EKG (Electrocardiography) - Medical Offices 3, Family Medicine, Genetics, Laboratory - Medical Offices 3, Obstetrics/Gynecology (Ob-Gyn), Orthopedics - Hospital ED Cast Room, Radiology/DEXA Bone Density - Medical Offices 3, Radiology/Diagnostic Imaging - Medical Offices 3
Medical Offices 3
13652 Cantara St
Panorama City, CA 91402
Get directions

Pharmacy services

Pharmacy - Panorama City North 3
Safe medication disposal: This Kaiser Permanente pharmacy has a self-service kiosk where you can dispose of your unwanted prescriptions. Learn more about how to properly and safely dispose of unwanted or expired medication.

Members can refill online or by using our mail order services at kp.org/rxrefill.

Martin Luther King Day, Closed
Memorial Day, Closed
Independence Day, Closed
Labor Day, Closed
Thanksgiving Day, Closed
Christmas Day, Closed
New Year's Day, Closed

Hours

  • Monday through Friday, 8:30 a.m. to 6 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Mail Order Pharmacy
  • 1-866-206-2983 (toll free)
Refills by phone
  • 1-866-362-5184 (toll free)
Show less

Departments and specialties

Internal Medicine, Pharmacy - Panorama City North 3
Medical Offices 3A
13652 Cantara St
Panorama City, CA 91402
Get directions
Medical Offices 4
13652 Cantara St
Panorama City, CA 91402
Get directions

Departments and specialties

Advice Nurse, Cardiac Studies, Cardiology, EKG (Electrocardiography) - Medical Offices 4, Endocrinology, Nephrology, Oncology Chemotherapy/Infusion, Oncology/Hematology, Pathology, Rheumatology, Surgery (General), Surgery (Vascular), Urology, Vascular Laboratory

Services and amenities

Medical Library, Personal Physician Selection, Volunteer Services
Medical Offices 5
13651 Willard St
Panorama City, CA 91402
Get directions

Departments and specialties

Audiology, Gastroenterology (GI) / GI Lab, Head and Neck Surgery, Infusion Center, Laboratory - Medical Offices 5, Nuclear Medicine, Pain Management, Pulmonary Function Testing (PFT), Pulmonology, Radiology/Breast Ultrasound-Medical Offices 5, Radiology/Mammogram-Medical Offices 5, Respiratory Care Services, Speech Pathology, Travel Immunizations, Wound Care
Medical Offices 5
13652 Cantara St
Panorama City, CA 91402
Get directions

Pharmacy services

Pharmacy - Medical Offices 5 Home Infusion
Pharmacy Type : Home Infusion Pharmacy

Martin Luther King Day, Closed
Memorial Day, Closed
Independence Day, Closed
Labor Day, Closed
Thanksgiving Day, Closed
Christmas Day, Closed
New Year's Day, Closed

Hours

  • Monday through Friday, 8:30 a.m. to 5:30 p.m.
  • Saturday, 9 a.m. to 5:30 p.m.
  • Sunday, Closed

Phone numbers

Information
  • 818-375-2462
Pharmacy - Panorama City 24hr Discharge
Safe medication disposal: This Kaiser Permanente pharmacy has a self-service kiosk where you can dispose of your unwanted prescriptions. Learn more about how to properly and safely dispose of unwanted or expired medication .

Members can refill online or by using our mail order services at kp.org/rxrefill.

Pharmacy Type: Retail

Hours

7 days
  • open 24 hours

Phone numbers

Mail Order Pharmacy
  • 1-866-206-2983 (toll free)
Refills by phone
  • 1-866-362-4939 (toll free)
Show less

Departments and specialties

Pharmacy - Medical Offices 5 Home Infusion, Pharmacy - Panorama City 24hr Discharge
Medical Offices 6
8001 Ventura Canyon Ave
Panorama City, CA 91402
Get directions

Emergency and urgent care

Urgent Care
Walk-ins accepted
View Urgent Care wait times and reserve your spot using Find Care Now

Adult, Pediatrics, and minor injuries

Reception desk check-in.

Adult Urgent Care
Hours:
  • 7 days a week, including holidays, 9 a.m. to 9 p.m.
Pediatric Urgent Care
Hours:
  • Monday through Friday, 5:00 p.m. to 7:00 p.m.
  • Saturday, Sunday, 9:00 a.m. to 4:30 p.m.

Phone numbers

Advice/appointments
  • 1-833-574-2273 (toll free)
After-hours advice
  • 1-833-574-2273 (toll free)
Show less

Pharmacy services

Pharmacy - Ventura Canyon

Safe medication disposal: This pharmacy does not have a self-service kiosk. Ask a pharmacy employee if you need to dispose of unwanted medications. Learn more about how to properly and safely dispose of unwanted or expired medication.

Members can refill online or by using our mail order services at kp.org/rxrefill.

Pharmacy Type: Retail

Martin Luther King Day, Closed
Memorial Day, Closed
Independence Day, Closed
Labor Day, Closed
Thanksgiving Day, Closed
Christmas Day, Closed
New Year's Day, Closed

Hours

  • Monday through Friday, 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Mail Order Pharmacy
  • 1-866-206-2983 (toll free)
Refills by phone
  • 1-866-362-5432 (toll free)
Show less

Departments and specialties

Allergy, Complete Care Management, Dermatology, Mohs/Dermatology Services, Neurology, Pediatric Subspecialties, Pediatrics, Pediatrics - Immunizations, Pharmacy - Ventura Canyon, Social Medicine, Urgent Care
Oasis Medical Offices
13651 Willard St Bldg 3A
Panorama City, CA 91402
Get directions

Departments and specialties

Hematology/Oncology

To find:

  • a provider's office hours, search our facility directory
  • providers in your plan or accepting new patients, call 1-800-464-4000 (toll free) or 711 (TTY for the hearing/speech impaired)

The information in this online directory is updated periodically. The availability of physicians, hospitals, providers, and services may change. Information about a practitioner is provided to us by the practitioner or is obtained as part of the credentialing process. If you have questions, please call us at 1-800-464-4000 (toll free). For the hearing and speech impaired: 1-800-464-4000 (toll free) or TTY 711 (toll free). You can also call the Medical Board of California at 916-263-2382, or visit their website.

We want to speak to you in the language that you’re most comfortable with when you call or visit us. Qualified interpreter services, including sign language, are available at no cost, 24 hours a day, 7 days a week during all hours of operations at all points of contact. We do not encourage the use of family, friends or minors as interpreters. Only the services of interpreters and qualified staff are used to provide language assistance. These may include bilingual providers, staff, and healthcare interpreters. In-person, telephone, video, and alternative modes of communication are available. Learn more about interpreter services. 

If you would like to report an error in provider or facility information, please contact us.

Medicare Members: To request a hard copy of Kaiser Permanente’s provider directory, please call our Member Services department at 1-800-443-0815, seven days a week, 8 a.m. to 8 p.m. Kaiser Permanente will mail a hard copy of the provider directory to you within three (3) business days of your request. Kaiser Permanente may ask whether your request for a hard copy is a one-time request or if you are requesting to receive the provider directory in hard copy permanently.

If you request it, your request for hard copies of the provider directory remains until you leave Kaiser Permanente or request that hard copies be discontinued.

Medi-Cal Members: This directory includes Kaiser Permanente’s outpatient pharmacies. You can get any drugs covered by Kaiser Permanente at one of these pharmacies. You can get outpatient drugs covered by Medi-Cal at any Medi-Cal Rx Pharmacy. It does not have to be a Kaiser Permanente network pharmacy.  Most Kaiser Permanente network pharmacies are Medi-Cal Rx pharmacies. Your pharmacy can tell you if it is part of the Medi-Cal Rx network. If you want to find a Medi-Cal pharmacy outside of Kaiser Permanente, you can use the Medi-Cal Rx Pharmacy Locator online at www.Medi-CalRx.dhcs.ca.gov. You can also call Medi-Cal Rx Customer Service at 1-800-977-2273, 24 hours a day, 7 days a week (TTY 711 Monday through Friday, 8 a.m. to 5 p.m.).

Medi-Cal Members: Enhanced Care Management and Community Supports services require prior authorization and are limited to members who meet specific eligibility criteria.

Kaiser Permanente enrollees have full and equal access to covered services, including enrollees with disabilities as required under the Federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973.

Kaiser Permanente uses the same quality, member experience, or cost-related measures to select practitioners and facilities in Marketplace Silver-tier plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. The measures may include, but are not limited to, HEDIS/CAHPS performance, member/patient complaints, patient safety scores, hospital quality measures, and geographic need. Members enrolled in KFHP Marketplace plans have access to all professional, institutional and ancillary health care providers who participate in KFHP plans’ contracted provider network, in accordance with the terms of members’ KFHP plan of coverage. All Kaiser Permanente Medical Group physicians and network physicians are subject to the same quality review processes and certifications.
 
Kaiser Permanente uses the same geographic distribution consideration to select hospitals in Marketplace plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. Accessibility of medical offices and medical centers in this directory: All Kaiser Permanente facilities are accessible to members.

 

This page was last updated on: 04/15/24