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Access the care you need
Whether you need help with an ongoing health condition or a new one, you have many ways to get care during this difficult time. From in-person appointments to 24/7 virtual care, we’ll help you find care that works for you.
If you’ve been displaced by the wildfires and can’t access Kaiser Permanente services, you can also get covered services from out-of-network providers for the usual cost of your care. To request reimbursement, sign in to your kp.org account and submit a claim online.
Connect with important resources
Get your prescriptions delivered to your current address. If you’ve been displaced, you can fill them at a retail pharmacy. Call 1-866-385-2644.
Replace your contact lenses or most recent pair of eyeglasses if you’ve lost them due to the wildfires. Find a vision center location near you.
If you need to replace a medical device, call the Southern California Durable Medical Equipment line at 1-855-805-7363.
If you’ve been affected by the wildfires and need help paying for care, pharmacy services, and more, visit our "Help Paying Your Bills" page.
Care for your mental health
Losing a home, being evacuated, or witnessing fires nearby can be traumatic. No matter how you were feeling before the fires, you may have increased mental health concerns now — and that’s OK.
Even if you don’t live in an area affected by wildfires, you might feel anxious or upset when hearing stories of people experiencing grief and loss. From self-care apps and mental health webinars to appointments with mental health clinicians, we’re here to support your mental health and wellness.
How to change your address
If you’ve been displaced by the wildfires, you will need to update your address in 2 places.
Update your kp.org account
To change the address where you receive your prescriptions, lab results, and other mail from your care team:
- Sign in to kp.org on your desktop or mobile browser.
- On a mobile browser, go to “Menu” at the top right of the screen then “My Account.” On a desktop, go to “My Account” at the top right-hand corner of your screen.
- Select “Profile and preferences.”
- Select “Personal Information” and edit your mailing address.
Update your plan records
You will also need to update the address where you receive ID cards and other membership materials. Visit the Change Plan Information page or the Support Center page.
