Convenient ways to get care

Whether you’re at home or on the go, it's easy to get care when and where it works for you.

How would you like to get care?

Online

Fill out an online questionnaire for care advice, treatment plans, and prescriptions — straight from a doctor within an hour. Learn more.

How to get care:
Learn more or start your e-visit now. Be sure you’re registered on kp.org

Time:
Submit 24/7 and get a reply within an hour, 8 a.m. to 11 p.m.

Services:

  • Care advice
  • Prescriptions

Cost:
No cost

Meet face-to-face with a clinician by video for the same high-quality care as an in-person visit.1

How to schedule:

Time:
Appointments are often available same day or next day.

Services:

  • Care with a primary care clinician
  • Specialty care visits and referrals
  • Follow-up care
  • Prescription refills

Cost:
Copay, coinsurance, or deductible may be applicable for some plans.

How to prepare:
Learn more about getting started with video visits today. For video visit technical support, call 1-844-800-0826, 6 a.m. to 7 p.m. Pacific time.

Message your clinician’s office with nonurgent questions anytime.

How to get care:
Send a nonurgent email on the Kaiser Permanente mobile app or go to our secure Message Center.

Time:
Get a reply usually within 2 business days.

Services:

  • Follow-up care
  • Self-care advice

Cost:
No cost

Phone

Save yourself a trip for minor conditions or follow-up care.1

How to schedule:

Time:
Appointments are often available same day or next day.

Services:

  • Care with a primary care clinician
  • Specialty care visits and referrals
  • Follow-up care
  • Prescription refills

Cost:
Copay, coinsurance, or deductible may be applicable for some plans.

Talk with a licensed health care clinician day or night for advice, prescriptions, and more.

How to get care:
Call us 24/7 at 1-800-813-2000 (TTY 711).

Time:
24/7

Services:

  • 24/7 advice
  • Prescription refills

Cost:
No cost

In-person

Visit us at one of our locations for convenient same-day or next-day primary care in the Portland Metro area. Evening and weekend appointments available. Walk-ins welcome. Learn more.
 
How to get care:

Time:
Same-day, next-day, evening, and weekend appointments available. Walk-ins welcome.

Services:

  • Physicals and screenings
  • Minor injuries
  • Skin treatments
  • Preventive visits and checkups
  • Lab tests, including urinalysis, glucose, thyroid, pregnancy, HIV, blood chemistry, STD/STI, mononucleosis, and strep tests2

Learn more about the services we offer.

Cost:
Members pay a copay, coinsurance, or deductible. To learn about costs for nonmembers, visit the Care Essentials FAQ.

See your clinician in person for many services — all in one place.

How to schedule:

Time:
Appointment times vary.

Services:

  • Medical care
  • Physicals and screenings
  • Lab work/blood draw
  • X-ray
  • Specialty care referrals
  • Prescriptions

Cost:
Copay, coinsurance, or deductible

See a specialist to treat specific injuries and ongoing conditions. Phone appointments and video visits may also be available.

How to schedule:
In general, specialty care is by referral. To get the care you need, connect with a clinician or call us 24/7 at 1-800-813-2000. For some appointments that don't require a referral, you can also use the Kaiser Permanente app or schedule online.

Time:
Appointment times vary.

Services:

  • In-person care
  • Lab work/blood draw
  • X-ray
  • Specialty care referrals
  • Prescriptions

Cost:
Copay, coinsurance, or deductible

We’re here to help you find the right support and connect you to the care you need. Learn more about mental health care.

How to get care:

  • To make an appointment with your primary care team, call 1-800-813-2000, 24 hours a day, 7 days a week. You may be able to work with a mental health consultant in the convenience of your primary care office. Phone appointments and video visits may also be available.
  • To schedule a mental health evaluation over the phone, call 503-249-3434 or 1-855-632-8280, weekdays, 7 a.m. to 6 p.m.
  • For emergency psychiatric services, including thoughts of suicide, call us 24/7 at 1-866-453-3932.

Time:
Appointment times vary. Call to find an appointment that fits your schedule.

Services include:

  • Self-care tips, tools, and activities
  • Mental health assessment
  • Team-based care through a primary care physician
  • Behavioral health consultation
  • Skilled classes
  • Scheduled phone and video appointments
  • Individual and group therapy
  • Psychiatric consultation
  • Inpatient services

Cost:
Copay, coinsurance, or deductible

If you or a loved one needs treatment for substance use issues — or you just want more information about addiction and recovery — we’re here to help. Learn more about your addiction treatment resources.

How to schedule:
You don't need a referral — just give us a call if you’re ready for help.

  • To speak with a provider or make an appointment, call 503-249-3434 or 1-855-632-8280, weekdays, 7 a.m. to 6 p.m.
  • To get care on weekends and after hours, call 1-800-813-2000 for more information on how to access services.

Do not attempt to access emergency care through this website. If you think you’re having a medical or mental health emergency, call 911 or go to the nearest emergency room.3

Time:
Appointment times vary. Call to make an appointment that fits your schedule.

Services:

  • Withdrawal management
  • Outpatient group, individual, and residential treatment
  • American Society of Addiction Medicine risk assessment
  • Strength-based interventions
  • Medication-assisted treatment
  • Family counseling services
  • Community recovery support

Cost:
Copay, coinsurance, or deductible

Can’t wait for an appointment with your clinician? If it’s not an emergency, visit a nearby urgent care location for care that’s usually faster and less costly.

How to schedule:
Walk in to your most convenient urgent care location

Time:
Hours vary by urgent care location.

Services:

  • In-person care
  • Lab work/blood draw
  • X-ray
  • Specialty care referrals
  • Prescriptions

Cost:
Copay, coinsurance, or deductible


 

If you need help choosing the care that’s right for you, contact us 24/7 at 1-800-813-2000 (TTY 711).

If you’re having a medical or mental health emergency, call 911 or go to the nearest hospital.3 Do not attempt to access emergency care through this website.

   


   

Other services

See where you can go for care near you.
Learn how to get care before, during, and after your trip.
Order most refills online. Or pick refills up at a pharmacy near you.
Get care in your language at no extra cost. 
Check out most lab results, past visit information, and more.
See if you’re due for screenings or preventive services, get health alerts, and more.

   


   

1If you travel out of state, phone appointments and video visits may not be available due to state laws that may prevent clinicians from delivering care across state lines. Laws differ by state.
2These services require an appointment and are individually priced in addition to office visit charge.
3An emergency medical condition is a medical condition manifesting itself by acute symptoms of sufficient severity (including severe pain) such that you reasonably believed that the absence of immediate medical attention would result in any of the following: (1) placing the person’s health (or, with respect to a pregnant woman, the health of the woman or her unborn child) in serious jeopardy; (2) serious impairment to bodily functions; or (3) serious dysfunction of any bodily organ or part.

A mental health condition is an emergency medical condition when it meets the requirements of the paragraph above or, for members who are not enrolled in Kaiser Permanente Senior Advantage, when the condition manifests itself by acute symptoms of sufficient severity such that either of the following is true: The person is an immediate danger to himself or herself or to others, or the person is immediately unable to provide for or use food, shelter, or clothing due to the mental disorder.