Access to mental health and wellness support

Important Mental Health and Substance Use Disorder Treatment Information

No matter where you are on your mental health journey, we’re with you every step of the way. At Kaiser Permanente, you can get help navigating major life events like being pregnant or caring for a newborn, or for managing issues like stress, depression, or substance use. Whatever you may be going through, we’ll connect you to the support you need.

Desktop and smartphone devices

Support is just a click away

Primary care

Behavioral health consultants in primary care see members for brief visits to improve overall emotional health. Members may have follow-up visits. Schedule on-line or call 1-800-813-2000 (TTY 711).

Schedule an appointment
Specialty care

For mental health conditions you feel require concentrated, intensive care, schedule online or call us at 503-249-3434 or 1-855-632-8280, weekdays, 8 a.m. to 5 p.m., to speak to a provider or schedule an appointment. No referral needed.

Schedule an appointment
Addiction treatment

If you or a loved one needs treatment for substance use issues — or you want more information about addiction and recovery — we’re here to help.
 

Learn more about your addiction treatment resources
Appointment services receptionist

Call for a mental health appointment

If you or your dependent are unable to schedule a routine specialty care appointment within 15 days or an urgent appointment within 48 hours or have difficulty finding a provider who meets your cultural or specialty care needs, please call us at 1-855-632-8280, 8 a.m. to 5 p.m., or 1-800-813-2000 after hours.
 

Emergency

If you or your dependent needs emergency care for mental health or substance use, visit the nearest emergency room or call 988. For medical emergencies, call 911 or visit the nearest emergency room.  

Crisis 

Call our crisis line at 1-866-453-3932 or call or text the National Suicide Prevention Lifeline at 988. Spanish language and hard of hearing services are available. 


Members can seek local non-emergency department urgent service for mental health or substance use disorder 24 hours a day / 7 days a week from:

Crisis resources in your state can be found at:

 

Explore emotional wellness and self-care apps

When stress and negative emotions take over, you can feel overwhelmed, anxious, and exhausted. These apps can offer in-the-moment and ongoing support to help you make positive changes and become more mentally and emotionally strong. And they’re available to members at no cost. Try them today for help with stress, mood, sleep, relationships, and more. 

Calm 

The number one app for meditation and sleep.1 Choose from hundred of programs and activities, including guided meditations, sleep stories, and mindful movement videos.

Headspace Care 

Activities, podcasts, videos, and more — available anytime on demand. The app also makes personalized recommendations and offers 1-on-1 emotional support via text. 

Person using an app on their smartphone

Member concerns

If you have concerns about your care and would like to submit a message to member services, please fill out the form here. 

If you are a Washington resident and would like to file a complaint with the Office of the Insurance Commissioner, please submit here or call the commissioner's toll-free insurance consumer hotline at 1-800-562-6900.  

The Washington OIC’s most recent annual report on consumer complaints on access to mental health or substance use services for health plans, can be read here.

Footnote

1Calm is the number one app for sleep, meditation and relaxation. Learn more at calm.com/blog/about.