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Care options are available to most members. Refer to the care options on this page for more information regarding cost and availability based on plan type.
If you’re having a medical or mental health emergency, call 911 or go to the nearest hospital. Do not attempt to access emergency care through this website.
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Popular care options
Visit types: Online questionnaire
Complete an online consultation and receive medical advice or a treatment plan, including prescriptions, if needed. E-visits are available for members 18 and over.
Visit types: Video, phone
Talk to a clinician 24/7 over video or phone for quality care when you need it - no appointment needed.
Visit types: Video, phone, office
Visit with your primary care physician or specialists by referral.
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Other services available in Oregon/SW Washington
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Contact us 24/7 at 503-813-2000 or 1-800-813-2000 (TTY 711).
Medical or mental health emergencies
Call 911 or go to the nearest hospital.
Cancel appointment
To cancel an appointment, log onto kp.org or call us 24/7 at 503-813-2000 or 1-800-813-2000 (TTY 711).
Find doctors and locations
Find where you can go for care near you.
Prescriptions
Order most refills online and pick refills up at a Kaiser Permanente pharmacy near you.
Interpreter services
Get care in your language at no extra cost.
Medical record
Check out most lab results, past information, and more.
Get a personal action plan
See if you’re due for screenings or preventive services, get health alerts, and more.
Member services
Get assistance related to access and account management.
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Talk to a clinician 24/7 over phone or video for quality care when you need it - no appointment needed.
Within a few hours
Complete an online consultation and receive medical advice or a treatment plan, including prescriptions, if needed. E-visits are available for members 18 and over.
For illnesses or injuries requiring prompt attention but are not medical or psychiatric emergencies.
Get prompt medical attention for medical or mental health emergencies.
Talk with a registered nurse day or night for advice, referrals, prescription information, and more.
Call us 24/7 at 1-800-813-2000 (TTY 711).
Available now
No cost24/7 urgent intervention and mental health advice
National 24/7 suicide and crisis lifeline
Available now
Cost variesExplore options and information for prevention and care before, during, and after you travel.
For additional help, call the Away from Home Travel Line at 951-268-3900 (TTY 711).
For urgent or emergency dental care, call 1-800-813-2000 (TTY 711) 24 hours a day, 7 days a week.
Available now
View recommended ways to treat minor symptoms and injuries at home.
Response within 2 to 3 business days
Message your doctor’s office with nonurgent questions anytime.
Learn more about messaging your doctor
Schedule an appointment to talk with your doctor, your specialist for an ongoing condition, or an available clinician over video.
Schedule an appointment to see your doctor, your specialist for an ongoing condition, or an available clinician in person.
Schedule an appointment to talk with your doctor, your specialist for an ongoing condition, or an available clinician over the phone.
We’re here to help you find the right support and connect you to the care you need.
Learn more about mental health care.
Make an appointment online or call us at 503-249-3434 or 1-855-632-8280 (TTY 711), weekdays, 8 a.m. to 5 p.m.
Appointment times vary
Copay, coinsurance, or deductibleFor substance use issues, or if you want more information about addiction treatment and recovery, we’re here to help.
Learn more about addiction treatment resources.
No referral needed.
Open weekdays, 7 a.m. to 6 p.m.
To get care on weekends and after hours, call 1-800-813-2000 (TTY 711). For all other times, call the number below.
503-249-3434
You may either:
- - Visit one of our 21 locations;
- - Use our new virtual care or message us for nonurgent needs.
Call 1-800-813-2000 (TTY 711)