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1Internal Kaiser Permanente Northern California Department of Research study conducted from 1999-2008.

2Internal Kaiser Permanente Northern California Department of Research study conducted 2001-2010.

3 Rating is based on Comprehensive Diabetes Care – Eye Exams, Comprehensive Diabetes Care – Medical Attention for Nephropathy, Comprehensive Diabetes Care – Blood Pressure Control (<140/80), and Comprehensive Diabetes Care – Blood Pressure Control (<140/90), 2013 ratings from the Healthcare Effectiveness Data and Information Set (HEDIS) for commercial plans published by the National Committee for Quality Assurance. For more information, visit ncqa.org.

4 Rating and national average are based on Controlling High Blood Pressure 2013 ratings from the Healthcare Effectiveness Data and Information Set (HEDIS) for commercial plans published by the National Committee for Quality Assurance. HEDIS is a tool used by more than 90 percent of America’s health plans to measure performance on important dimensions of care and service. HEDIS is a registered trademark of the National Committee of Quality Assurance (NCQA). For more information, visit ncqa.org.

5 Healthy Bones program outcomes, Kaiser Permanente Clinical Operations, Southern California, 2012.