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Member Services

Photo of a piece of fruit

phone numbers and hours of operation

Contact Member Services by phone at the following numbers:

California

Member Services

800-464-4000 or TTY 711
800-788-0616 (Spanish)
800-757-7585 (Chinese dialects)

Hours
Open 7 days a week
24 hours a day
Closed holidays

Medicare members
800-443-0815 or TTY 711

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Point-of-Service (POS), PPO, and
Out-of-Area Indemnity (OOA) members
800-788-0710 or TTY 711

Hours
Open Monday through Friday
from 7 a.m. to 7 p.m.

Need to call for appointments and advice?

Northern California: 866-454-8855 or TTY 711
Southern California: Click here for the number for your area.

Colorado

Are you a new Colorado Kaiser Permanente member?
Please contact New Member Connect between the hours of
7 a.m. and 6 p.m., Monday through Friday.

Local: 303-338-3361
Toll Free: 844-639-8657

Existing Colorado Kaiser Permanente member? 
Please contact Member Services.

Denver/Boulder

Member Services

303-338-3800 or TTY 711

Hours
Open Monday through Friday
from 8 a.m. to 6 p.m.

Medicare members
800-476-2167 or TTY 711

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Physician Selection Services
855-208-7221 or TTY 711

Hours
Open Monday through Friday
from 7 a.m. to 6 p.m.

Self-funded members
877-883-6698
877-870-0283 (TTY)

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Need to call for appointments and advice?
303-338-4545 or TTY 711

Mountain Colorado

Member Services

844-837-6884 or TTY 711

Hours
Open Monday through Friday
from 8 a.m. to 6 p.m.

Medicare members

Medicare Advantage plans are not
currently available in Mountain Colorado.              

Physician Selection Services
855-208-7221 or TTY 711

Hours
Open Monday through Friday
from 7 a.m. to 6 p.m.

Need to call for appointments and advice?
970-207-7171 or TTY 711

Northern Colorado

Member Services

844-201-5824 or TTY 711

Hours
Open Monday through Friday
from 8 a.m. to 6 p.m.

Physician Selection Services
855-208-7221 or TTY 711

Hours
Open Monday through Friday
from 7 a.m. to 6 p.m.

Self-funded members
877-883-6698
877-870-0283 (TTY)

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Need to call for appointments and advice?
970-207-7171 or TTY 711

Southern Colorado

Member Services

888-681-7878 or TTY 711

Hours
Open Monday through Friday
from 8 a.m. to 6 p.m.

Medicare members
800-476-2167 or TTY 711

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Physician Selection Services
855-208-7221 or TTY 711

Hours
Open Monday through Friday
from 7 a.m. to 6 p.m.

Self-funded members
877-883-6698
877-870-0283 (TTY)

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Need to call for appointments and advice?
800-218-1059 or TTY 711

District of Columbia

Member Services

Metro area
301-468-6000 or TTY 711

Outside metro area
800-777-7902 or TTY 711

Hours
Open Monday through Friday
from 7:30 a.m. to 5:30 p.m.

Medicare members
888-777-5536 or TTY 711

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Need to call for appointments and advice?
800-777-7904 or TTY 711

Georgia

Member Services

888-865-5813 or TTY 711
404-261-2590

Hours
Open Monday through Friday
from 7 a.m. to 7 p.m.

Medicare members
800-232-4404 or TTY 711

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Need to call for appointments and advice?
404-365-0966
800-611-1811
TTY 711

Hawaii

Member Services

800-966-5955 or TTY 711

Hours
Open Monday through Friday
from 8 a.m. to 5 p.m.
Saturday 8 a.m. to noon

Medicare members
800-805-2739 or TTY 711

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Need to call for appointments and advice?
Oahu: 808-432-2000
Maui: 808-243-6000
Hawaii Island: 808-334-4400
Kauai: 808-246-5600
TTY 711

Maryland

Member Services

D.C. metro area
301-468-6000 or TTY 711

Outside D.C. metro area
800-777-7902 or TTY 711

Hours
Open Monday through Friday
from 7:30 a.m. to 5:30 p.m.

Medicare members
888-777-5536 or TTY 711

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Need to call for appointments and advice?
800-777-7904 or TTY 711

Oregon

Member Services, Appointments, and Advice

Portland
503-813-2000 or TTY 711

Outside Portland
800-813-2000 or TTY 711

Hours
Open Monday through Friday
from 8 a.m. to 6 p.m.

Medicare members
877-221-8221 or TTY 711

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Virginia

Member Services

D.C. metro area
301-468-6000 or TTY 711

Outside D.C. metro area
800-777-7902 or TTY 711

Hours
Open Monday through Friday
from 7:30 a.m. to 5:30 p.m.

Medicare members
888-777-5536 or TTY 711

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.

Need to call for appointments and advice?
800-777-7904 or TTY 711

Washington state

Member Services, Appointments, and Advice

Washington (Vancouver/Longview area)
Kaiser Foundation Health Plan of the Northwest
500 NE Multnomah St. Suite 100
Portland, OR 97232

800-813-2000 or TTY 711

Hours
Open Monday through Friday
from 8 a.m. to 6 p.m.

Medicare members
877-221-8221 or TTY 711

Hours
Open 7 days a week
from 8 a.m. to 8 p.m. 

Washington (outside Vancouver/Longview area)
2715 Naches Ave. SW
Renton, WA 98057

206-630-4636
1-888-630-4636 (toll free)
TTY 711

Hours 
Open Monday through Friday
from 8 a.m. to 5 p.m.

Medicare members
206-901-4600
1-888-901-4600
TTY 711

Hours
Open 7 days a week
from 8 a.m. to 8 p.m.