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Prescriptions

Our Lahaina Clinic pharmacy is open. Hours are Monday through Friday, 8:30 a.m. to 5 p.m. The clinic, including the pharmacy, is closed daily from noon to 1 p.m. and all day on weekends. 

Members also can visit kp.org/pharmacy, use the Kaiser Permanente mobile app, or call 808-643-7979. Or, visit our pharmacy locations at the following locations: 

• Maui Lani Medical Office pharmacy: Monday through Friday, 8 a.m. to 8 p.m.; Saturday and Sunday, 8 a.m. to 5 p.m.
• Kihei Clinic pharmacy: Monday through Friday, 8:30 a.m. to noon and 1 to 5 p.m. Closed from noon to 1 p.m. and weekends.

What's open:

Kaiser Permanente members can receive care at the new modular Lahaina Clinic at the Hyatt Regency Maui Resort grounds (across from Roy’s Kaanapali). The address of the modular Lahaina Clinic is 2301 Kaanapali Parkway, Lahaina 96761. The hours of operation are Monday through Friday, 8 a.m. to 5 p.m. Closed for lunch from noon to 1 p.m. and all day on weekends.  

Our Maui Lani, Kihei, and Wailuku locations also are open. 

• Maui Lani Medical Office: Monday through Friday, 8 a.m. to 8 p.m.; Saturday and Sunday, 8 a.m. to 5 p.m.
• Kihei Clinic: Monday through Friday, 8 a.m. to noon and 1 to 5 p.m.  Closed for lunch from noon to 1 p.m. and all day on weekends.
  
• Wailuku Medical Office: Monday through Friday, 8 a.m. to 5 p.m. Closed on weekends.

Get care:

For same day, urgent care, or regular appointments

• Visit an open clinic. 
• Visit kp.org or use the mobile app for phone, video or e-visit
• Get 24/7 advice or make an appointment at 1-833-833-3333 (TTY 711).

For prescription refills, members can visit kp.org/pharmacy or call 808-643-7979.

If you’ve left the state of Hawaii and need to get care, call 951-268-3900 (TTY 711)* or visit kp.org/getcare to learn about your options.

Behavioral health care

Kaiser Permanente members can call the following phone numbers Monday through Friday, 8 a.m. to 5 p.m. Members do not need a referral to access behavioral health care at Kaiser Permanente. View our Resilience Support (Behavioral Health Services) flyer.

• Maui and other Neighbor Islands: 1-888-945-7600
• Oahu: 808-432-7600

For after-hours care, call the Crisis Line of Hawaii:

• Maui and other Neighbor Islands: 1-800-753-6879
• Oahu: 808-832-3100

For 24/7 advice, call:

• 1-833-833-3333 (TTY 711)

Free resilience support is available for anyone in the Maui community. A hotline staffed by trained providers can connect those in need to in-person counseling, emotional support, and links to resources. The services are confidential, free, and available to anyone affected by the Maui wildfires. Call 808-446-6676, Monday through Friday, 9 a.m. to 5 p.m. 

• Members also can join classes on the following dates or on demand, including the following:     
  • Healing After Loss: Navigating Difficult Emotions - Available on demand.
  • Healing After Loss: Coping with Change - Available on demand.
  • Healing After Loss: Ways to Care for Oneself - Available on demand. 
  • Healing After Loss: Understanding the Grieving Process - Available on demand.

To register and for a complete list of available classes, visit our Behavioral Health webcast page.

• Members also can get support for emotional wellness through on-demand self-care apps at no additional cost. Visit kp.org/selfcareapps to get started. 

If you need immediate mental health-related or addiction crisis support, or are worried about someone else, you can also: 

• Call the Suicide and Crisis Lifeline at 988
• Call 1-800-273-TALK (1-800-273-8255)
• Text HOME to 741741 to access the Crisis Text Line 

Additional resources to help you cope with this traumatic event: 

• For businesses: This flyer provides information on ways managers can support their employees' physical and emotional well-being following a traumatic event. 
• For members: This flyer may help you recognize signs of stress after a critical event and how to get support. 
• For members who are parents or guardians: This flyer includes tips and resources to help talk to your children and adolescents about a traumatic event.

Hawaii CARES 988

Hawaii CARES 988 is a 24/7, free support service for help with crisis, mental health, and substance abuse. If you need mental health-related or addiction crisis support, or are worried about someone else, you can also call or text 988 (TTY 711) or visit the National Suicide and Crisis Lifeline’s chat for free, confidential support with a trained crisis counselor. The lifeline is provided by the Substance Abuse and Mental Health Services Administration.

Maui community resources

Medical Financial Assistance

Kaiser Permanente members and patients affected by the wildfires on Maui with outstanding medical bills are encouraged to contact us at 808-432-7940 or 1-800-598-5928 to speak with a financial counselor to determine eligibility and apply for Medical Financial Assistance. Please note that Medical Financial Assistance for qualified members and patients can provide help with outstanding patient balances including copayments or coinsurance but cannot be applied to health plan premium dues.

Continuation of coverage

Information for Medicare members affected or displaced by the wildfires

Information for QUEST Integration (Medicaid) members 

The State of Hawaii Department of Human Services Med-QUEST Division has resumed the QUEST (Medicaid) member eligibility renewal process for Maui County residents. Members are to be on the lookout for their pink envelope/letter in the mail. The pink letter may require a response to maintain health coverage. Members are to read the letter and follow all instructions, if applicable. 

Members can rest assured that their QUEST (Medicaid) coverage will remain active until their case is up for renewal. 

For the latest updates:

Visit kp.org/Hawaii or follow us on Instagram @kphawaii, Facebook at facebook.com/KPHawaii, or X at twitter.com/KPHawaii.

* This number can be dialed from both inside and outside the United States. Before the phone number, dial “001” for landlines and “+1” for mobile lines if you’re outside the country. Long-distance charges may apply, and we can’t accept collect calls. The phone line is closed on major holidays (New Year’s Day, Easter, Memorial Day, July Fourth, Labor Day, Thanksgiving, and Christmas). It closes early the day before a holiday at 10 p.m. Pacific time (PT), and it reopens the day after a holiday at 4 a.m. PT.