• What do I need to know before traveling to Hawaii?
  
• What should I do before my trip? 
• Where can I get care while traveling?
• What services can I get while traveling to another Kaiser Permanente service area?
• What services may I get in another Kaiser Permanente service area with prior approval?
• What services aren’t available to me while traveling to another Kaiser Permanente service area?
• Am I covered if I go to college or spend a long period of time outside a Kaiser Permanente service area?
• How can I prepare for a healthy college experience?
• What if I go to college in another Kaiser Permanente service area?
• What if I go to college outside a Kaiser Permanente service area?
• What if my prescription amount isn’t enough for my trip?
• What costs should I expect?
• What states have Kaiser Permanente providers?
  

• Your home Kaiser Permanente area — Visit kp.org or call us to schedule a COVID-19 test at your nearest facility. 
• Another Kaiser Permanente area — Call the Away from Home Travel Line at 951-268-3900 (TTY 711),¹ Monday through Friday, 8 a.m. to 5 p.m. Pacific time. We’ll help you find a nearby testing facility, schedule a test, and set up a kp.org account for the area you’re visiting so you can track and manage your Kaiser Permanente care while you’re away from home. Note: Members 18 and over who get tested in another Kaiser Permanente area can view their test results on kp.org but not on the Kaiser Permanente app. 
• Outside a Kaiser Permanente area — Visit Hawaii’s state travel site for help finding a testing facility.  

Privacy laws vary by state and may restrict how and when minors can view test results online. If you’re traveling to Hawaii with a minor over 4, we recommend getting your test at a non–Kaiser Permanente facility, such as CVS, Walgreens, or one of Hawaii’s other pre-travel testing program partners. Visit the state’s travel site for help finding a facility.  

• Register on kp.org so you can see your health information online and email your Kaiser Permanente doctor’s office with nonurgent questions anytime.
• Save the Away from Home Travel Line phone number, 951-268-3900 (TTY 711), to your mobile device for travel support anytime, anywhere.¹
• Get our Kaiser Permanente app to stay connected when you’re on the go (for iPhone® and Android™).²
• See your doctor if you need to manage a condition during your trip.
• Refill your eligible prescriptions, including contact lenses, to have enough while you’re away. Be sure to refill at least 1 or 2 weeks before your trip so there’s time to process your request.
• If you travel by plane, keep your prescription medications with you in your carry-on baggage.
• Print a summary of your electronic health record in case you don’t have internet access.
• Make sure your immunizations are up to date, including your yearly flu shot.
• Learn about immunizations required for international travel. If you’re leaving the country, ask your doctor or local travel clinic about vaccinations or medications you may need.
• Pack your Kaiser Permanente ID card. It has important phone numbers on the back. If you need to, you can order a new or replacement ID card.
• Make sure you understand what services are covered while you travel. Call the Away from Home Travel Line if you have any questions.

Where can I get care while traveling?

You’re covered for emergency and urgent care anywhere in the world.³ If you’re traveling in another Kaiser Permanente service area, you can also get most routine and specialty care as a visiting member,⁴ subject to the limitations and exclusions in your Evidence of Coverage, Certificate of Insurance, or Summary Plan Description issued by your home region. For specialty care, make sure you’ve been referred by a Kaiser Permanente doctor in the Kaiser Permanente service area you’re visiting.

Check your Evidence of Coverage, Certificate of Insurance, or Summary Plan Description for more details.⁵

To learn more about the services covered under your specific plan, call the Away from Home Travel Line at 951-268-3900 (TTY 711).¹

Learn how to get urgent care in a state without Kaiser Permanente providers.

What services can I get while traveling to another Kaiser Permanente service area?

You can get the following services in another Kaiser Permanente service area:^4,6

Inpatient services

Hospitalization, including inpatient surgery and other services you may get while you’re admitted

Outpatient services

• Office visits
• Outpatient surgery (with certain exceptions)
• Allergy tests and allergy injections
• Physical, occupational, and speech therapy⁷
• Prenatal and postnatal care
• Chemotherapy
• Vision exams (same coverage as in your home area)

X-ray and laboratory services

In or out of the hospital

Prescription drugs

If the drug is covered in your home area

Mental health/chemical dependency services

Same coverage as in your home area

Skilled nursing facility services⁸

Home health care services⁸

Hospice services⁸

To learn more about the services covered under your specific plan, call the Away from Home Travel Line at 951-268-3900 (TTY 711).¹

What services may I get in another Kaiser Permanente service area with prior approval?

If the following services are included in your plan, they may be available to you but require approval from your home region.⁶ To see what services are included in your plan, check your Evidence of Coverage, Certificate of Insurance, Summary Plan Description, or Member Handbook.

• Services related to infertility and artificial conception
  
• Gender affirmation surgery and related services, except services provided by all regions
  
• Bariatric surgery and treatment services
  
• Organ and blood/marrow transplants and related services
  
• Durable medical equipment
  
• Chronic dialysis
• Orthotics and prosthetics
  

What services aren’t available to me while traveling to another Kaiser Permanente service area?

These services, equipment, and supplies aren’t available to you in other Kaiser Permanente areas:⁶

• Services not covered under your plan as described in your Evidence of Coverage, Certificate of Insurance, Summary Plan Description, or Member Handbook
• Dental services and dental X-rays (nonemergency or nonurgent dental services/X-rays may be covered)
• Alternative medicine and complementary care
• Hearing aids, eyeglasses, and contacts
  

Am I covered if I go to college or spend a long period of time outside a Kaiser Permanente service area?

You’re covered for emergency and urgent care anywhere in the world.^3,9

For routine care (such as checkups, preventive screenings, and flu shots), your level of coverage will depend on the services outlined in your plan.⁶ If you’re spending a long period of time outside of a Kaiser Permanente service area, you should check what coverage options are available to you by contacting the Away from Home Travel Line. Some plans may direct you to purchase supplemental coverage for routine care (e.g. student health plan).

No matter where you go, save the Away from Home Travel Line number to your phone so it’s easy to find: 951-268-3900 (TTY 711). Our travel team will be happy to help you 24/7 with coverage and care questions before you leave and while you’re away.¹

Learn how to get care in a state without Kaiser Permanente providers.

How can I prepare for a healthy college experience?

A little planning makes a big difference.⁹ Here are a few easy ways to prepare:

• Take care of any routine care needs before heading to school — like checkups and flu shots, as well as support for mental health, sleep issues, and infectious diseases.
• Refill your prescriptions, including contact lenses. Be sure to order refills at least 1 or 2 weeks before you need them so there’s time to process your request.
• If you’re managing a health condition, see your doctor before you go.
• Check with your school to see if you need a student health plan or international travel coverage.
• Get support with your questions about health coverage, care, and claims. Call today at 951-268-3900 (TTY 711).¹

Explore more tips for a healthy experience away from home as a Kaiser Permanente member.

What if I go to college in another Kaiser Permanente service area?

When you stay in another Kaiser Permanente service area, you can get most of the same services that you would get close to home.^6,9

We’ve got you covered. When you need care, go to the nearest Kaiser Permanente location. When you come home, you’ll be able to use your existing care team.

There are Kaiser Permanente locations in:

• California
• Colorado
• Georgia
• Hawaii
• Maryland
• Oregon
• Virginia
• Washington
• Washington, D.C.

You can find our facilities at kp.org/locations.

Before getting care in another Kaiser Permanente area, you’ll need a travel Health/Medical Record number. Call the Away from Home Travel Line at 951-268-3900 (TTY 711),¹ and we’ll give you a Health/Medical Record number to use while you’re visiting.

If you’re going to be away from home for a long time, like for work or school, you'll need to set up a travel account. 

What if I go to college outside a Kaiser Permanente service area?

Most Kaiser Permanente plans will still cover urgent and emergency care while you’re outside your service area.^3,9

Note: Certain plans offer out-of-area dependent coverage. If you’re in one of these plans, you may be able to get routine, nonurgent services even if your school isn’t near a Kaiser Permanente facility. To find out if your plan qualifies, call the Away from Home Travel Line at 951-268-3900 (TTY 711).¹

For routine care (such as checkups, preventive screenings, and flu shots), consider signing up for a student health plan through your college. Keeping up with routine care means you can:

• Get routine physical exams
• Get tested for STDs (like chlamydia, syphilis, and HIV), along with prevention information
• Keep track of your mental health, such as your risk for depression
• Learn about chemical dependency and how to avoid it
• Discuss your weight management and fitness needs

Routine care also includes:

• Office visits
• Outpatient surgery (with certain exceptions)
• Allergy test and allergy injections
• Physical, occupational, and speech therapy
• Prenatal and postnatal care

Keep your Kaiser Permanente coverage, so you can:

• Get care at home during breaks
• Keep in touch with your doctor
• Access your electronic health record
• Call the Away from Home Travel Line at 951-268-3900 (TTY 711) for help with coverage and care questions while you’re away¹

Learn how to get urgent care in a state without Kaiser Permanente providers.

What if my prescription amount isn’t enough for my trip?

You may be able to refill many prescriptions early or get more than usual. To ask for an early or extra refill:

• Visit any Kaiser Permanente pharmacy near you and make your request.
• If you need doctor approval, the pharmacy will contact your doctor.
• Be sure to ask for your medication at least 1 or 2 weeks before your trip so there’s time to process your request.
• If you travel by plane, keep your prescription medications with you in your carry-on baggage.

What costs should I expect?

In a Kaiser Permanente service area: If your plan lets you get care when you visit another Kaiser Permanente service area, you’ll pay what you normally would in your home region – for example, a copay, coinsurance, or deductible payment. If what you pay doesn’t cover all of what you owe for the care you received, you’ll get a bill for the difference later. For more specific information on your coverage, please check your plan details.

Outside a Kaiser Permanente service area: For emergency or urgent care in the United States., the provider may bill Kaiser Permanente directly.³ But you’ll still need to pay any copays, coinsurance, or deductibles that apply under your plan.⁵

International travel: If you get emergency or urgent care, submit any bills/invoices to Kaiser Permanente for review and processing. In many countries, providers require payment before giving care. You may want to get extra travel insurance for your trip. If you need assistance with care coordination or payment, while traveling internationally, call the Away from Home Travel Line at 951-268-3900 (TTY 711).¹ For details on filing a claim, visit the After you travel page.

Reimbursement: You can request a reimbursement for emergency or urgent care when you pay for it out of pocket.^3,5,10 Just be sure to submit a claim for reimbursement once you get back home. For details on filing a claim, visit the After you travel page.

What states have Kaiser Permanente providers?

Kaiser Permanente provides care in many states across the country, including all or parts of:

• California
• Colorado
• Georgia
• Hawaii
• Maryland
• Oregon
• Virginia
• Washington
• Washington, D.C.
  

Reviewed: March 2020
Kaiser Permanente reviewers

© 2018 Kaiser Permanente

¹This number can be dialed inside and outside the United States. Before the phone number, dial “001” for landlines and “+1” for mobile lines if you’re outside the country. Long-distance charges may apply, and we can’t accept collect calls. The phone line is closed on major holidays (New Year’s Day, Easter, Memorial Day, July Fourth, Labor Day, Thanksgiving, and Christmas). It closes early the day before a holiday at 10 p.m. Pacific time (PT), and it reopens the day after a holiday at 4 a.m. PT.

²Apple, iPhone, and the Apple logo are trademarks of Apple, Inc., registered in the U.S. and other countries. App Store is a service mark of Apple, Inc., registered in the U.S. and other countries. Google Play, the Google Play logo, and Android are trademarks of Google LLC.

³For the complete definition of an emergency medical condition, please refer to your Evidence of Coverage, Certificate of Insurance, Summary Plan Description, Membership Agreement, or Member Handbook.

⁴Visiting member benefits are not available to HSA, Medicaid, and QUEST plan members. Contact Member Services in your home area for details.

⁵Medicare members should check their Evidence of Coverage (EOC) for more details. In the Mid-Atlantic States Region, all Direct Pay Kaiser Permanente Medicare Plus High Option and Standard Option plan members have worldwide emergency care and urgent care coverage, and all Direct Pay Kaiser Permanente Medicare Plus Basic Option plan members have emergency care and urgent care coverage while inside the United States and its territories only.

⁶This does not include a complete list of exclusions or available services. Services may vary by service area. Please refer to your Evidence of Coverage, Certificate of Insurance, Summary Plan Description, Membership Agreement, or Member Handbook for details of your specific coverage. For more specific information about visiting member services, call the Away from Home Travel Line at 951-268-3900 (TTY 711).

⁷For members in Maryland, coverage for physical, occupational, and speech therapy is different. Call Member Services to learn more.

⁸Certain limitations apply to home health care.

⁹As a member, you can get most of the same services you would get in your home area when visiting another Kaiser Permanente service area.

¹⁰The amount members are reimbursed will depend on what their copays or coinsurance are, whether they have a deductible, and other plan limitations, consistent with the terms of the member’s Evidence of Coverage or other coverage documents.