Call us or complete an e-visit
If you’re considered high-risk and have COVID-19 symptoms, you may be prioritized for testing — call our 24/7 advice line. You need a referral from a Kaiser Permanente doctor and an appointment to get tested. If you meet testing guidelines, we’ll give you instructions on what to do next. You don’t need a test to get treated for a mild case of COVID-19 — just follow the guidelines below.
- Call our 24/7 advice line: It’s important to call us first at 1-800-611-1811 (TTY 711) if you think you have COVID-19 symptoms or believe you’ve been exposed.
- E-visit: If you believe you have COVID-19, you can also complete an e-visit. Select “Coronavirus (COVID-19) Concerns” and answer questions about your symptoms to get care guidance and any necessary prescriptions. If you don’t already have an online account, you’ll need to register on kp.org to do an e-visit.
- Phone or video visit: Schedule a phone or video visit by signing in to the Kaiser Permanente app or kp.org.