Getting care during the COVID-19 outbreak 


To get care information that’s specific to your area, select your state or region below.  

How you get care may be different during the COVID-19 outbreak, but there are still many ways to get the help you need.

For the safety of our members, community, doctors, and staff, we’ve temporarily closed some facilities, limited services or hours at others, and expanded virtual and phone care options. To protect yourself and others, we ask that you not come into a facility without an appointment. If you do need to come in, rest assured that we are taking every precaution to help keep our facilities safe. This includes encouraging you to wear a mask during your visit.

Looking for care options? Start with an e-visit to share your symptoms and get guidance for care:

If you don’t already have an online account, you’ll need to register on kp.org to do an e-visit.


IMPORTANT UPDATES

To help you get care safely, we’ve taken the following steps:

  • Temporarily closing some medical offices and increasing access to in-person care at select Kaiser Permanente facilities.

  • Waiving costs for COVID-19 testing and diagnosis.

  • Encouraging members to fill prescriptions by mail.

  • Postponing nonurgent procedures to help make sure we have the space and equipment to care for critically ill patients.

  • Canceling all health and wellness classes at our facilities until further notice.

  • Dual Choice, Multi-Choice, and other PPO/POS plan members: Most plans offer phone and video visits with a Kaiser Permanente provider at no copay. You can also access e-visits.
     


Temporary facility closures and changes

To help limit exposure and protect our members, staff, and community, we have temporarily stopped providing in-person care or have limited services at the following locations. To help members continue to get care at home, we’ve increased the availability of video and phone visits.

If you have a previously scheduled appointment at one of the temporarily closed medical facilities, we’ll reach out to you about your care options.


Temporarily closed facilities (updated 5/21/2020)


Where to get care

In-person care is available at the following locations.

This location is open for radiology, pharmacy, and well-visit pediatric services only:

These locations are open for radiology, pharmacy, and lab services only:

This location is open for X-ray, lab, pharmacy and Adult Medicine nurse visits only:


How to get care 

To help you and your loved ones get the right care at the right time, follow the guidelines below based on your symptoms.

If you believe you have an emergency medical condition, call 911 or go to the nearest hospital.

Call us or complete an e-visit

If you’re considered high-risk and have COVID-19 symptoms, you may be prioritized for testing — call our 24/7 advice line. You need a referral from a Kaiser Permanente doctor and an appointment to get tested. If you meet testing guidelines, we’ll give you instructions on what to do next. You don’t need a test to get treated for a mild case of COVID-19 — just follow the guidelines below.

  • Call our 24/7 advice line: It’s important to call us first at 1-800-611-1811 (TTY 711) if you think you have COVID-19 symptoms or believe you’ve been exposed. 
  • E-visit: If you believe you have COVID-19, you can also complete an e-visit. Select “Coronavirus (COVID-19) Concerns” and answer questions about your symptoms to get care guidance and any necessary prescriptions. If you don’t already have an online account, you’ll need to register on kp.org to do an e-visit. 
  • Phone or video visit: Schedule a phone or video visit by signing in to the Kaiser Permanente app or kp.org.

Care for other conditions

You still have many ways to get care, including e-visits, phone appointments, and email.

If you’re concerned about your specific health condition, call 1-800-611-1811 (TTY 711) for 24/7 advice. Visit kp.org/getcare for local information on appointments, urgent care locations, and 24/7 advice. If you have a nonurgent health question, you can email your doctor’s office and get a reply usually within 2 business days.

For personalized care plans for minor health conditions including cold, flu, and sinus conditions, you can also complete an e-visit. If you don’t already have an online account, you’ll need to register on kp.org to do an e-visit. 

If you had a previously scheduled appointment at a medical facility that has been temporarily closed, we’ll reach out to you to discuss your care options.

Mental health and wellness resources

Right now, it’s especially important to care for the whole you. Eat a balanced diet, get a full night’s sleep, stay in touch with friends and family, and be mindful of your mental health.

Whether you’re looking for help with sleep, stress, or relationships, we have many digital tools for your mental health and wellness. Get started at kp.org/selfcare

For 24/7 mental health advice, visit kp.org/getcare or call 404-365-0966 or 1-800-611-1811 (TTY 711). 

Care while traveling

If you’re showing symptoms of COVID-19, seek care immediately for testing and diagnosis.

You’re covered for urgent and emergency care anywhere in the world. If you’re outside your home region and need care, call the Away from Home Travel Line at 951-268-3900 (TTY 711).1 To learn more about getting care while away from home, visit kp.org/travel

If you’re outside your home region and already have a travel Health/Medical Record number for your current location, learn how you can get a travel kp.org account and get virtual care.


More care information


Elective surgeries and procedures

Kaiser Permanente has postponed elective and nonurgent procedures in all locations. The Centers for Disease Control and Prevention (CDC) recommends that all nonurgent procedures be postponed.

We’ll reach out to you if your upcoming surgery or procedure is postponed. You can also call or email your care team with any questions about your ongoing care needs. We’ll work together to reschedule your procedure at a later time.

Changes to prenatal care

For your safety and to help minimize the spread of the coronavirus, we’re reducing the number of in-person prenatal appointments at our medical offices and hospitals. This means some of your prenatal appointments may be changed to virtual visits where you’ll talk with your provider over the phone or video. Your provider will let you know when you should come in for an in-person visit and when it’s appropriate to do a virtual visit.

For more details on this and other changes to your pregnancy, labor, and delivery, please visit kp.org/covid-19-and-pregnancy.
 

Testing and diagnosis — no cost

As a Kaiser Permanente member, you won’t have to pay for costs related to COVID-19 screening or testing if referred by a Kaiser Permanente doctor. If you’re diagnosed with COVID-19, additional services, including hospital admission (if applicable), will be covered according to your plan details.

If you’re tested for COVID-19, you’ll receive a phone call from Kaiser Permanente with your results.

Prescriptions, refills, and pharmacy hours

To support physical distancing, we’re encouraging members to use mail order for nonurgent prescriptions and refills. This will also save you time and may reduce costs. You can avoid standing in line and get a 3-month supply of most prescriptions for the price of 2 months. We’re working to deliver mail-order prescriptions within 7 days, but try to plan ahead when possible.

Visit kp.org/rxrefill to get started. For urgent prescriptions, visit your closest available Kaiser Permanente pharmacy. 
 

Have a say in your future medical care

Even if you’re in perfect health, a worldwide pandemic may inspire you to document your medical wishes for your loved ones. Life Care Planning lets you make important health care decisions now, in case you’re unable to speak for yourself later.


Help coping with COVID-19

Right now, it’s especially important to care for the whole you — mind, body, and spirit. We have many digital tools and articles to help your physical and mental health.


 


1
This number can be dialed from both inside and outside the United States. Before the phone number, dial “001” for landlines and “+1” for mobile lines if you're outside the country. Long-distance charges may apply and we can't accept collect calls. The phone line is closed on major holidays (New Year’s Day, Easter, Memorial Day, July Fourth, Labor Day, Thanksgiving, and Christmas). It closes early the day before a holiday at 10 p.m. Pacific time (PT), and it reopens the day after a holiday at 4 a.m. PT.

2You must have a kp.org account for your home region and a medical record number in the visiting region before you can register for a travel kp.org account. This capability is not available to Kaiser Permanente Washington members traveling to a different Kaiser Permanente region.