Coronavirus and COVID-19: How to protect yourself and get care

Your health and safety are always our top priority. To help you protect yourself and your loved ones, we’ve gathered the most important information and guidance on the coronavirus and COVID-19. Check back for the latest information as we continue to update this page.


To get information that’s specific to your area, select your state or region below.  


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What you need to know

Getting care in Georgia


  • For COVID-19 screenings and personalized care plans for minor health conditions (for example, cold, flu, sinus problems) complete an e-visit.
  • Some in-person appointments in Georgia may be affected by temporary facility closures. Take a moment to review the list below.
  • All health and wellness classes (Healthy Living Classes) at our facilities are canceled through the end of April.
  • If you have any respiratory (lung) symptoms you should use caution as though you have COVID-19 and isolate yourself until you are better. Social distancing and isolating yourself is supported by recent declarations by Governor Kemp and those made by the Georgia Department of Public Health.
  • Please do not come to medical offices, including Advanced Urgent Care centers, or hospitals to request testing. If you are having respiratory (lung) symptoms, please call 1-800-611-1811 (TTY 711) to talk to an advice nurse 24/7. In the case of an emergency, please dial 911.
  • Dual Choice, Multi-Choice, and other PPO/POS plan members: Just like other Kaiser Permanente plans, most plans currently offer phone and video visits with a Kaiser Permanente provider—at no copay—even if you haven’t had an in-person visit. You also have access to e-visits.
Where to get care

In-person care is available at the following locations.

These locations are open for Radiology, Pharmacy, and well-visit pediatric services only:

These locations are open for Radiology, Pharmacy, and Lab services only:


Temporary facility closings

The following facilities are temporarily closed:

This information is current as of March 30. If you have questions, please call 1-800-611-1811 to talk to an advice nurse 24/7.

Call if you think you have symptoms

It’s important to call us first if you think you have COVID-19 symptoms or believe you’ve been exposed. Calling ahead helps us direct you to the most appropriate care, and helps us take precautions to protect other members, patients, and employees. Call 1-800-611-1811 (TTY 711) to talk to an advice nurse 24/7. 



Care by phone, online, or in person

Currently, some in-person appointments may be affected by the closures listed above and will be converted to a telephone appointment.

You have many ways to get care without leaving the comfort of your home — including e-visits, phone appointments, and email. If you need to come in, we’re here for you — and we’re taking every precaution to keep our facilities safe.

If you’re concerned about your specific health condition, call 1-800-611-1811 (TTY 711) to talk to an advice nurse 24/7.

If you’re a new member and haven’t selected a doctor yet, start by choosing your doctor at

Elective surgeries and procedures

The national Centers for Disease Control and Prevention has recommended that all nonurgent procedures be postponed in parts of the country where there is community transmission of the COVID-19 virus. As a result, Kaiser Permanente will be postponing elective or nonurgent surgeries and procedures in all locations.  

We'll reach out to inform members of any change. If you have an upcoming surgery or procedure, you can also phone or email your doctor’s office with any questions about your ongoing care needs. Once the outbreak has passed, we can work together to reschedule your procedure.


You have options for getting the prescriptions you need. It’s a good idea to fill your prescriptions by mail, especially during the COVID-19 outbreak. You can avoid standing in line at the pharmacy, and with most prescriptions you can get a 3-month supply for the price of 2 months.

Sign in to and select the mail order option. Our pharmacies are experiencing a high volume of refill requests and calls, but we are working as quickly as possible to make sure you receive your mail order within 7 days. For urgent prescriptions, you should visit your closest available Kaiser Permanente pharmacy.


There is a lot of discussion in the media about testing for COVID-19. At this time, testing supplies are in limited supply throughout the country and at Kaiser Permanente. Because we are seeing significant transmission in the community, if you have symptoms that could be suggestive of COVID-19, there is a reasonable chance you have COVID-19.

You can call 1-800-611-1811 (TTY 711) to talk to an advice nurse 24/7 with any clinical concerns you have and can have a virtual visit for close monitoring going forward. If you're concerned that you or a family member are exhibiting symptoms of COVID-19, please contact us first before coming in, as you need a referral and appointment to get tested.

If needed, Kaiser Permanente members won’t have to pay for costs related to COVID-19 screening or testing if referred by a Kaiser Permanente doctor. If you’re diagnosed with COVID-19, additional services, including hospital admission (if applicable), will be covered according to your plan details.

Care Guidance for COVID-19

At this time, we do not have any approved treatments for COVID-19. The latest data shows that about 80% of people with COVID-19 will show no or very mild signs of illness, and most people who get it will not need to visit their doctor and will recover on their own.

If you have mild/moderate symptoms we recommend you stay at home, increase fluid intake, rest, and avoid contact with others. We recommend close monitoring of your symptoms and to contact us immediately if you develop worsening shortness of breath, cough, fever or other symptoms.

If you have confirmed or possible COVID-19 disease, it is critical that you practice appropriate social distancing/isolation, avoiding close contact with others, using appropriate hand hygiene, and wearing a mask in public until you recover. This helps stop the spread of this infection in our community.

Protecting yourself and your family


It’s still cold and flu season, and the same practices that stop the spread of these common illnesses are recommended.

  • Avoid close contact with people who are sick. 
  • Wash your hands with soap and water regularly for at least 20 seconds. Alcohol-based hand sanitizers are also effective.
  • Try not to touch your eyes, nose, or mouth with unwashed hands. 
  • Stay home when you’re sick (except to get medical care). If your children are still in school or daycare, keep them home if they are sick.
  • Cough or sneeze into a tissue or your elbow. Wash your hands afterward. 
  • Clean and disinfect frequently touched objects and surfaces.
  • Get plenty of rest, drink plenty of fluids, eat healthy foods, and manage your stress.
  • See additional guidance from the CDC and White House.




The CDC doesn’t currently recommend the use of masks for most people. Only people who are sick with COVID-19 and in some cases those who are caring for them should wear face masks. Kaiser Permanente facilities will provide masks to patients showing symptoms.
People at high risk

For most people, COVID-19 symptoms are mild and go away on their own. But if you are over 65, have a weakened immune system, or have an underlying health condition, you have a higher risk of developing serious symptoms. It’s important you take additional precautions, including:

  • Avoid large groups — including concerts, conventions, sporting events, and social gatherings.
  • Avoid visiting health care facilities except to get medical care — for example, nursing homes, clinics, and hospitals.

If you have a cough and fever, please call us and we’ll make sure you get the care you need.

Emotional wellness support

The outbreak of the coronavirus and COVID-19 may be stressful for you and your family. Here are some resources to support your family’s mental health, including how talk to children in a reassuring way.

Wellness Resources – A broad range of self-care resources, including apps, audio activities, articles, and more.
Manage Anxiety & Stress – CDC resource on managing mental health and coping during COVID-19 for children and caregivers.
Talking to Kids About the Coronavirus – The Child Mind Institute offers suggestions and resources for talking to young people about COVID-19.

Kaiser Permanente preparedness and response

Building on what we know

We’re working closely with the Centers for Disease Control and Prevention and federal, state, and local agencies about the latest recommendations and guidance. Rest assured that your health is our top priority.


General COVID-19 information

What is the coronavirus?

The new coronavirus is a type of virus that causes coronavirus disease 2019 (COVID-19) — an infection of the airways and lungs. It’s part of the same family of coronaviruses that causes the common cold. Symptoms may appear 2 to 14 days after exposure.

What are the symptoms?

Patients with COVID-19 have had mild to severe symptoms of fever, cough, or shortness of breath — similar to the flu. Symptoms appear to be more severe in the elderly and people with chronic conditions. The latest data shows that about 80% of people with COVID-19 will show no or very mild signs of illness. Most people who get it will not need to visit their doctor and will recover on their own.




How does it spread?

We now know the virus is spread from person to person — mainly between people who are in close contact with one another (within about 6 feet) — through tiny droplets made when an infected person coughs or sneezes.