Premium Billing FAQ

 

Follow these easy steps when you visit kp.org/payonline to pay your Kaiser Permanente monthly premium (the monthly rate you pay for your plan), set up automatic payments, or make a one-time payment. This video is applicable for members that have a Medicare plan in California, Colorado, Hawaii, Georgia, Oregon, or Washington, or a Kaiser Permanente Individual and Family Plan that was not purchased from a health insurance exchange. 

 

Premium Billing Questions

There are a few factors that can impact your monthly premium bill amount:

  • Your age – After age 14, your rate changes every year based on your age bracket.
  • Your location - A change in the service area can be a determining factor.
  • Your choice of plan
  • The industry costs of health care – The industry cots of delivering care increases every year. Some of these costs are due to general inflation (the expenses of running hospitals and medical offices, as well as wages and benefits for providers – physicians, pharmacy, laboratory, etc.). In addition, new and more costly technology and medications are continually being introduced, which can affect premium costs.

Note: For members with a Kaiser Permanente Individual and Family Plan purchased from a health insurance exchange, your eligibility for subsidies can also impact your monthly membership payment. For members eligible for federal subsidies, the cost is set by a percentage of your income and is not tied to the overall rate for the plan.

Premium billing statements are typically generated within the first two weeks of the month for Medicare members and for members with a Kaiser Permanente Individual and Family Plan that is not purchased from a health insurance exchange. 

For members in California, Colorado, Maryland, and Washington DC with a Kaiser Permanente Individual and Family Plan purchased from a health insurance exchange, premium bills are generated on the 5th of the month. 

For members in Georgia, Hawaii, Oregon, Washington, and Virginia with a Kaiser Permanente Individual and Family Plan purchased from a health insurance exchange, premium bills are generated on the 7th of the month.

You can update your paperless billing settings by visiting kp.org/preferences and completing the following steps:

  1. Select Yes, I'd like to go paperless for available documents.
  2. Check the Premium bills checkbox. 
  3. Check the attestation agreement checkbox.
  4. Select the I Agree button to complete your paperless billing enrollment. 

For members that have a Medicare plan in California, Colorado, Hawaii, Georgia, Oregon, or Washington, or a Kaiser Permanente Individual and Family Plan that was not purchased from a health insurance exchange, visit kp.org/payonline to enroll in automatic monthly payments. If you’re already enrolled, you may sign in with your user ID and password (this may be different than your kp.org user ID and password.) 

To learn more about enrolling in automatic monthly payments, watch our helpful video.

Note: For members with a Kaiser Permanente Individual and Family Plan purchased from a health insurance exchange, you may enroll in automatic monthly payments by visiting kp.org/premiumbill. Please note that you must first create an online account on kp.org before setting up automatic payments.

For members that have a Medicare plan in California, Colorado, Hawaii,
Georgia, Oregon, or Washington, or a Kaiser Permanente Individual and Family
Plan that was not purchased from a health insurance exchange, your automatic payment preferences may not transfer to the new plan. To ensure that monthly automatic payments are set up on your new plan, visit kp.org/payonline.

To learn more about enrolling in automatic monthly payments, watch our helpful video.

Note: For members with a Kaiser Permanente Individual and Family Plan purchased from a health insurance exchange, visit kp.org/premiumbill to ensure that monthly automatic payments are set up on your new plan.

If the balance due for your plan is higher than expected and you’ve signed up for automatic monthly payments, please review and verify that your payment  method information on file is correct. For more questions about your premium balance, contact Member Services.

For members with a Kaiser Permanente Individual and Family Plan purchased from a health insurance exchange, you may still be enrolled in manual bill pay and paper billing. You may update your settings by choosing to enroll in automatic monthly payments and paperless billing.

Payment History

For members that have a Medicare plan in California, Colorado, Hawaii, Georgia, Oregon, or Washington, or a Kaiser Permanente Individual and Family Plan that was not purchased from a health insurance exchange, sign into kp.org/payonline to view your premium payment history.

To request a payment history letter, contact Member Services through our Support Center.

Note

  • Premium payments that you’ve mailed will not appear on kp.org/payonline. Your payment history will only show online payments, payments by IVR, or payments that a Member Services representative assisted you with over the phone.
  • For members with a Kaiser Permanente Individual and Family Plan purchased from a health insurance exchange, your premium payment history can be viewed by signing into kp.org/premiumbill. To request a payment history letter, contact Member Services through our Support Center.

For members that have a Medicare plan in California, Colorado, Hawaii, Georgia, Oregon, or Washington, or a Kaiser Permanente Individual and Family Plan that was not purchased from a health insurance exchange, your payment history will show up to 13 months of payments when you visit kp.org/payonline.

If you’d like to request your payment history for a specific timeframe, contact Member Services through our Support Center.

For members with a Kaiser Permanente Individual and Family Plan purchased from a health insurance exchange, you can view your payment history by visiting kp.org/premiumbill. To request a payment history letter, contact Member Services through our Support Center.

Refunds

To request a refund, contact Member Services through our Support Center .

For members that have a Medicare plan in California, Colorado, Hawaii, Georgia, Oregon, or Washington, or a Kaiser Permanente Individual and Family Plan that was not purchased from a health insurance exchange, refunds will be returned via the method the original payments were received. If the original payment was submitted by check, the refund will be sent by check in 4 to 6 weeks. If the original payment was made by credit card, the refund will be sent in 1 to 2 weeks.

For members with a Kaiser Permanente Individual and Family Plan purchased from a health insurance exchange, if the original payment was submitted by check or credit card, the refund will be returned in 7 to 10 business days.

If you are an active member, the credit will remain on your account and will apply towards next month’s premium bill.

If you no longer have Kaiser Permanente coverage, the refund will be returned via the method that the last payment was received.

Tax Letters

To request a tax letter for a specific timeframe, contact Member Services through our Support Center .

Online payment notifications

If you have a Kaiser Permanente Individual and Family Plan not purchased from a health insurance exchange or a Medicare plan in California, Colorado, Hawaii, Georgia, Oregon, or Washington, you can update your notification preferences by visiting your Profile & Preferences on kp.org. You may also contact Member Services through our Support Center .
If you have a Kaiser Permanente Individual and Family Plan not purchased from a health insurance exchange or a Medicare plan in California, Colorado, Hawaii, Georgia, Oregon, or Washington, and you no longer want to receive email and text notifications, you may update your notification settings by visiting your Profile & Preferences on kp.org.

To opt out of email notifications, select Unsubscribe from the email you received.

To opt out of text notifications, reply STOP to the text message you received.

If you have a Kaiser Permanente Individual and Family Plan not purchased from a health insurance exchange or a Medicare plan in California, Colorado, Hawaii, Georgia, Oregon, or Washington, and you no longer want to receive email and text notifications, you may update your notification settings by visiting your Profile & Preferences on kp.org.

If you have a Kaiser Permanente Individual and Family Plan not purchased from a health insurance exchange or a Medicare plan in California, Colorado, Hawaii, Georgia, Oregon, or Washington, you can update your notification preferences by visiting your Profile & Preferences on kp.org. You may also contact Member Services through our Support Center .
If you have a Kaiser Permanente Individual and Family Plan not purchased from a health insurance exchange or a Medicare plan in California, Colorado, Hawaii, Georgia, Oregon, or Washington, and you no longer want to receive email and text notifications, you may update your notification settings by visiting your Profile & Preferences on kp.org.
You’ll receive a notification when your premium bill is ready to view online. You’ll also be able to download or print a copy for your records.
Depending on your phone carrier, standard messaging rates may apply.