Help with Premium Billing

Select the appropriate tab to find answers related to your type of coverage. 
 

Understand your coverage type

Medicare: Members who receive coverage through a federal health insurance program that provides health care coverage to Americans, age 65 or older (people with certain disabilities or health conditions may be eligible before they turn 65).

Individual - Exchange: Members who have a Kaiser Permanente Individual and Family Plan membership purchased through a health benefit exchange (like healthcare.gov).

Individual: Members who have a Kaiser Permanente Individual and Family Plan membership purchased directly from Kaiser Permanente and did not purchase from a health benefit exchange. 

COBRA: Members who are eligible to stay on their employer plan after a certain life event (such as loss of employment) by directly paying the monthly premium themselves.

Premium billing and statements

How do I pay my premium bill?

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington, watch our helpful video below to learn how to pay your Kaiser Permanente monthly premium, set up automatic payments, or make a one-time payment.

There are three ways to pay your premium bill.

  • Online

    For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Go to kp.org/payonline.

    For members in Maryland and Virginia: Go to kp.org/mas/onlinebilling.

    For members in Washington: Go to https://www.velocitypayment.com/vbills/kfhpwoptions/login.go.

  • Mail

    Payments can be mailed to the following address:

    • California:

      Kaiser Permanente
      P.O. Box 7165
      Pasadena, CA 91109-7165

    • Colorado:

      Kaiser Foundation Health Plan, Inc.
      P.O. Box 910374
      Denver, CO 80291-0374

    • Hawaii:

      Kaiser Foundation Health Plan, Inc.
      P.O. Box 30820
      Honolulu, HI 96820-0820

    • Georgia:

      Kaiser Foundation Health Plan, Inc.
      P.O. Box 100661
      Atlanta, GA 30384-0661

    • Maryland/Virginia:

      Kaiser Permanente
      P.O. Box 64199
      Baltimore, MC 2164-4199

    •  Oregon/South Washington

      Kaiser Foundation Health Plan, Inc.
      P.O. Box 34157
      Seattle, WA 98124

    • Washington

      Membership Premiums
      Kaiser Permanente
      P.O. Box 740008
      Los Angeles, CA 90074-0008

  • Phone

    Payments can be made by phone, 24 hours a day, 7 days a week. Please call the appropriate number below based on your region.

    • Northern California: 1 877 365 9900 (TTY 711)
    • Southern California: 1 866 288 6729 (TTY 711)
    • Colorado: 1 877 799 4700 (TTY 711)
    • Georgia: 1 877 699 7407 (TTY 711)
    • Hawaii: 1 877 578 2700 (TTY 711)
    • Maryland/Virginia: 1 800 777 7902 (TTY 711)
    • Oregon/Southwest Washington: 1 877 729 5590 (TTY 711)
    • Washington: 1 844 632 2045 (TTY 711)

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Go to kp.org/payonline.

Watch our helpful video to learn how to pay your Kaiser Permanente monthly premium, set up automatic payments, or make a one-time payment.

For members in Maryland and Virginia: Go to kp.org/mas/onlinebilling.

For members in Washington: Go to https://www.velocitypayment.com/vbills/kfhpwoptions/login.go.

Watch our helpful video to learn how to pay your Kaiser Permanente monthly premium, set up automatic payments, or make a one-time payment.

Your monthly premium bill amount may change based on these factors:

  • Your age – After age 14, your rate changes every year based on your age bracket.
  • Your location - A change in the service area can be a determining factor.
  • Your choice of plan
  • The industry costs of health care – The industry cots of delivering care increases every year. Some of these costs are due to general inflation (the expenses of running hospitals and medical offices, as well as wages and benefits for providers – physicians, pharmacy, laboratory, etc.). In addition, new and more costly technology and medications are continually being introduced, which can affect premium costs.
Premium billing statements are typically generated within the first two weeks of the month. 
For members in California, Colorado, Oregon, Southwest Washington, Georgia, Hawaii, Virginia, Maryland, and Washington D.C.: Premium payments are due at the end of the prior month. For example: If your coverage is effective on June 1st then the premium payment is due by the last day of May.

Payment history

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: To view your premium payment history, sign into kp.org/payonline.

To request a payment history letter, contact Member Services.

Note: Your premium payment history will only show payments made online, payments by phone, or payments that a Member Services representative assisted you with over the phone. Your premium payment history will not show premium payments that you’ve mailed.

For members in Maryland, Virginia, and Washington: Payment histories are not yet available for request through our Support Center. Please call the number on your monthly premium statement for assistance.

To learn more about viewing your premium payment history, watch this brief video

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Your payment history will show up to 13 months of payments when you visit kp.org/payonline.

To request your payment history for a specific timeframe, contact Member Services.

For members in Maryland, Virginia, and Washington: Payment histories are not yet available through Support Center. Please call the number on your monthly premium billing statement for assistance.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Visit your Profile & Preferences on kp.org and then complete the following steps.

  • Select Yes, I'd like to go paperless for available documents.
  • Check the premium bills checkbox. 
  • Check the attestation agreement checkbox.
  • Select the I Agree button to complete your paperless billing enrollment.   

For members in Maryland and Virginia: Go to Infosend.

For members in Washington: Paperless premium billing is not yet available.

To learn more about paperless premium billing, watch this brief video.

Online payment notifications

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: You’ll receive a notification when your premium bill is ready to view online. You’ll also be able to download or print a copy for your records.

To learn more abut email or text notifications and reminders, watch this brief video.

If the balance due for your plan is higher than expected and you’ve signed up for automatic monthly payments, please review and verify that your payment method information on file is correct. For more questions about your premium balance, contact Member Services.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Kaiser Permanente will send you notifications to provide you up-to-date information on your payment status.

  • To opt out of email notifications, select Unsubscribe from the email you received.
  • To opt out of text notifications, reply STOP to the text message you received.
  • You may also update your notification settings by visiting your Profile & Preferences on kp.org. For assistance, contact Member Services.

To learn more abut email or text notifications and reminders, watch this brief video.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: You can update your notification preferences by visiting the notification section in your kp.org Profile & Preferences. For assistance, contact Member Services.

For members in Maryland, Virginia, and Washington: Updates to your notification settings are not yet available.

To learn more abut email or text notifications and reminders, watch this brief video.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington:

  • To opt out of email notifications, select Unsubscribe from the email you received.
  • To opt out of text notifications, reply STOP to the text message you received.
  • You may also update your notification settings by visiting your Profile & Preferences on kp.org.

To learn more abut email or text notifications and reminders, watch this brief video.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Washington: You can update your notification preferences by visiting your Profile & Preferences on kp.org. You may also contact Member Services.

To learn more abut email or text notifications and reminders, watch this brief video.

Standard messaging rates may apply, depending on your phone carrier.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Washington: Your notification preferences may not have updated, or you may not have changed settings for both emails and text messages.

You can update your notification preferences by visiting your Profile & Preferences on kp.org. You may also contact Member Services.

Refunds

To request a refund, contact Member Services.

For members in Washington: Refund requests are not yet available.

Refunds will be returned via the method the original payments were received. If the original payment was submitted by check, the refund will be sent by check in 4 to 6 weeks. If the original payment was made by credit card, the refund will be sent in 1 to 2 weeks. 

If you are an active member, the credit will remain on your account and will apply towards next month’s premium bill.

If you no longer have Kaiser Permanente coverage, the refund will be returned via the method that the last payment was received.

Tax letters

To request a tax letter for a specific timeframe, contact Member Services.

For Washington members
Learn how to take advantage of your online premium billing and coverage tools in this short how-to video.

Premium billing and statements

How do I pay my premium bill?

For members in Washington and Hawaii, watch our helpful video below to learn how to pay your Kaiser Permanente monthly premium, set up automatic payments, or make a one-time payment.

There are three ways to pay your premium bill.

  • Online

    For members in California, Colorado, Georgia, Oregon, Southwest Washington, Maryland, Virginia, and Washington D.C.:

For members in Washington and Hawaii: Go to kp.org/payonline.

  • Mail

    For members in California, Colorado, Georgia, Oregon, Southwest Washington, Maryland, Virginia, and Washington D.C., payments can be mailed to the following address:

Kaiser Foundation Health Plan
P.O. Box 60508
City of Industry, CA 91716-0508

For members in Hawaii, payments can be mailed to the following address:

Kaiser Permanente
P.O. Box 7158
Pasadena, CA 91109-7158

For members in Washington, payments can be mailed to the following address:

Kaiser Permanente
P.O. Box 7172
Pasadena, CA 91109-7172

  • Phone

    Payments can be made by phone, 24 hours a day, 7 days a week. Please call the appropriate number below based on your region.

    • California, Colorado, Georgia, Oregon, Southwest Washington, Maryland, Virginia and Washington D.C.: 1-844-524-7370 (TTY 711)
    • Hawaii: 1-877-578-2700
    • Washington: 1-833-698-1220 (TTY 711)

For members in California, Colorado, Hawaii, Georgia, Oregon, Southwest Washington, Maryland, Virginia and Washington D.C.:

There are two options to set up monthly automatic premium bill payments.

For members in Washington: Go to kp.org/payonline.

Watch our helpful video to learn how to pay your Kaiser Permanente monthly premium, set up automatic payments, or make a one-time payment.

Your monthly premium bill amount may change based on these factors:

  • Your age – After age 14, your rate changes every year based on your age bracket.
  • Your location - A change in the service area can be a determining factor.
  • Your choice of plan
  • The industry costs of health care – The industry cots of delivering care increases every year. Some of these costs are due to general inflation (the expenses of running hospitals and medical offices, as well as wages and benefits for providers – physicians, pharmacy, laboratory, etc.). In addition, new and more costly technology and medications are continually being introduced, which can affect premium costs.
  • Your eligibility for subsidies – Eligibility for subsidies can impact your monthly membership payment. For members eligible for federal subsidies, the cost is set by a percentage of your income and is not tied to the overall rate for the plan.

 

For members in California, Colorado, Maryland, and Washington D.C.: Premium billing statements are generated on the 5th of the month. 

For members in Georgia, Hawaii, Oregon, and Virginia: Premium billing statements are generated on the 7th of the month.

For members in Washington: Premium billing statements are generated on the 7th of each month. Premium bills are typically mailed during the middle of each month. You will also receive an electronic copy of your bill online. If you enrolled in paperless billing, you will only receive your premium statement online.
 

For members in California, Colorado, Hawaii, Oregon, Washington, Georgia, Virginia, and Washington D.C.: Premium payments are due at the end of the prior month. For example: If your coverage is effective on June 1st then the premium payment is due by the last day of May.

For members in Maryland: Premium payments are due on the first day of the month. For example, if your coverage is effective on June 1st, then your premium payment is due by the first day in June.
 

Payment history

For members in California, Colorado, Hawaii, Georgia, Oregon, Southwest Washington, Maryland, Virginia, and Washington D.C.: To view your premium payment history, sign into kp.org/premiumbill.

To request a payment history letter, contact Member Services.

For members in Washington: To view your premium payment history, sign into kp.org/payonline.

To request a payment history letter, contact Member Services.

For members in California, Colorado, Hawaii, Georgia, Oregon, Southwest Washington, Maryland and Virginia: Your payment history will show up to 18 months of payments when you visit kp.org/premiumbill.

To request a payment history letter, contact Member Services.

For members in Washington: To view your premium payment history, sign into kp.org/payonline.

To request a payment history letter, contact Member Services.

Note: Your premium payment history will show up to 13 months of history. If you’ve recently transitioned to the new payment system, you’ll only see payments made as of the date you transitioned.

To enroll in paperless premium billing, visit kp.org/premiumbill.

For members in Washington:

  1. Sign in to your account, and then select Preferences from the Account menu.
  2. From the Account and Preferences page, select Delivery preferences, and then select Payment notifications.
  3. From the What is your payment notification preference? page, select Sign up for paperless billing to stop receiving printed invoices.
  4. Agree to the Digital Document Delivery terms and conditions to enroll in paperless billing and billing email notifications.

Online payment notifications

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Premium billing notifications are not yet available.

For members in Washington: You’ll receive a notification when your premium bill is ready to view online. You’ll also be able to download or print a copy for your records.

You may still be enrolled in manual bill pay and paper billing. You may update your settings by choosing to enroll in automatic monthly payments and paperless billing.

If the balance due for your plan is higher than expected and you’ve signed up for automatic monthly payments, please review and verify that your payment method information on file is correct. For more questions about your premium balance, contact Member Services.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Updates to your notification settings are not yet available.

For members in Washington: Kaiser Permanente will send you notifications to provide you with up-to-date information on your payment status.

  • To opt out of email notifications, select Unsubscribe from the email you received.
  • To opt out of text notifications, reply STOP to the text message you received.
  • You may also update your notification settings by visiting your Profile & Preferences on kp.org. For assistance, contact Member Services.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Updates to your notification settings are not yet available.

For members in Washington: You can update your notification preferences by visiting the notification section in your kp.org Profile & Preferences. For assistance, contact Member Services.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington:

  • To opt out of email notifications, select Unsubscribe from the email you received.
  • To opt out of text notifications, reply STOP to the text message you received.

For members in Washington:

  • To opt out of email notifications, select Unsubscribe from the email you received.
  • To opt out of text notifications, reply STOP to the text message you received. You can also update your notification preferences by visiting the notification section in your kp.org Profile & Preferences. For assistance, contact Member Services.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Updates to your notification settings are not yet available.

For members in Washington: You can update your notification preferences by visiting the notification section in your kp.org Profile & Preferences. For assistance, contact Member Services.

Standard messaging rates may apply, depending on your phone carrier.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Your notification preferences may not have updated, or you may not have changed settings for both emails and text messages.

For members in Washington: Your notification preferences may not have updated, or you may not have changed settings for both emails and text messages.

You can update your notification preferences by visiting kp.org.

  1. Sign in to your account, and then select Preferences from the Account menu.
  2. From the Account and Preferences page, select Delivery preferences and then select Payment notifications. You can deselect the delivery option you’d like to opt out of premium billing notifications.

Note: This will only stop premium billing notifications. You may still receive other Kaiser Permanente notifications. To opt out of receiving all notifications, visit your Profile & Preferences on kp.org. You may also contact Member Services.

Refunds

To request a refund, contact Member Services.
If the original payment was submitted by check or credit card, the refund will be returned in 7 to 10 business days.

If you are an active member, the credit will remain on your account and will apply towards next month’s premium bill.

If you no longer have Kaiser Permanente coverage, the refund will be returned via the method that the last payment was received.

Tax letters

To request a tax letter for a specific timeframe, contact Member Services.

Premium billing and statements

How do I pay my premium bill?

For members in California, Colorado, Hawaii, Georgia, OregonSouthwest Washington, and Washington watch our helpful video below to learn how to pay your Kaiser Permanente monthly premium, set up automatic payments, or make a one-time payment.

There are three ways to pay your premium bill.

  • Online

    For members in California, Colorado, Hawaii, Georgia, OregonSouthwest Washington, and Washington: Go to kp.org/payonline.

For members in Maryland and Virginia: Go to kp.org/mas/onlinebilling.

  • Mail

    PaymenPayments can be mailed to the following addresses:
    • California:

      Kaiser Foundation Health Plan, Inc.
      P.O. Box 7172
      Pasadena, CA 91109-7172

    • Colorado:

      Kaiser Foundation Health Plan, Inc.
      P.O. Box 910374
      Denver, CO 80291-0374

    • Hawaii:

      Kaiser Foundation Health Plan, Inc.
      P.O. Box 7158
      Pasadena, CA 91109-7158

    • Georgia:

      Kaiser Foundation Health Plan, Inc.
      P.O. Box 100661
      Atlanta, GA 30384-0661

    • Maryland/Virginia:

      Kaiser Permanente
      P.O. Box 64199
      Baltimore, MD 2164-4199

    • Oregon/Southwest Washington:

      Kaiser Foundation Health Plan, Inc
      P.O. Box 34157
      Seattle, WA 98124

    • Washington:

      Kaiser Permanente
      P.O. Box 7172
      Pasadena, CA 91109-7172
  • Phone

    Payments can be made by phone, 24 hours a day, 7 days a week. Please call the appropriate number below based on your region.

    • Northern California: 1-877-365-9900 (TTY 711)
    • Southern California: 1-866-288-6729 (TTY 711)
    • Colorado: 1-877-799-4700 (TTY 711)
    • Georgia: 1-877-699-7407 (TTY 711)
    • Hawaii: 1-877-578-2700 (TTY 711)
    • Maryland/Virginia: 1-800-777-7902 (TTY 711)
    • Oregon/Southwest Washington: 1-877-729-5590 (TTY 711)
    • Washington: 1-833-698-1220 (TTY 711)

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Go to kp.org/payonline.

Watch our helpful video to learn how to pay your Kaiser Permanente monthly premium, set up automatic payments, or make a one-time payment.

For members in Maryland, Virginia: Go to kp.org/mas/onlinebilling.

For members in Washington: Go to https://www.velocitypayment.com/vbills/kfhpwoptions/login.go.

Your monthly premium bill amount may change based on these factors:

  • Your age – After age 14, your rate changes every year based on your age bracket.
  • Your location - A change in the service area can be a determining factor.
  • Your choice of plan
  • The industry costs of health care – The industry cots of delivering care increases every year. Some of these costs are due to general inflation (the expenses of running hospitals and medical offices, as well as wages and benefits for providers – physicians, pharmacy, laboratory, etc.). In addition, new and more costly technology and medications are continually being introduced, which can affect premium costs.
Premium billing statements are typically generated within the first two weeks of the month.

For members in California, Colorado, Hawaii, Oregon, Southwest Washington, Virginia, Georgia, and Washington D.C.: Premium payments are due at the end of the prior month. For example: If your coverage is effective on June 1st then the premium payment is due by the last day of May.

For Members in Maryland: Premium payments are due on the first day of the month. For example, if your coverage is effective on June 1st, then your premium payment is due by the first day in June.

 

Payment history

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: To view your premium payment history, sign into kp.org/payonline.

To request a payment history letter, contact Member Services.

Note: Your premium payment history will only show payments made online, payments by phone, or payments that a Member Services representative assisted you with over the phone. Your premium payment history will not show premium payments that you’ve mailed.

For members in Maryland, Virginia, and Washington: Payment histories are not yet available for request through our Support Center. Please call the number on your monthly premium statement for assistance.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Your payment history will show up to 13 months of payments when you visit kp.org/payonline.

To request your payment history for a specific timeframe, contact Member Services.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Visit your Profile & Preferences on kp.org and then complete the following steps.

  • Select Yes, I'd like to go paperless for available documents.
  • Check the premium bills checkbox. 
  • Check the attestation agreement checkbox.
  • Select the I Agree button to complete your paperless billing enrollment. 

Online payment notifications

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: You’ll receive a notification when your premium bill is ready to view online. You’ll also be able to download or print a copy for your records.
If the balance due for your plan is higher than expected and you’ve signed up for automatic monthly payments, please review and verify that your payment method information on file is correct. For more questions about your premium balance, contact Member Services.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Kaiser Permanente will send you notifications to provide you up-to-date information on your payment status.

  • To opt out of email notifications, select Unsubscribe from the email you received.
  • To opt out of text notifications, reply STOP to the text message you received.
  • You may also update your notification settings by visiting your Profile & Preferences on kp.org. For assistance, contact Member Services.
For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: You can update your notification preferences by visiting the notification section in your kp.org Profile & Preferences.  For assistance, contact Member Services.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington:

  • To opt out of email notifications, select Unsubscribe from the email you received.
  • To opt out of text notifications, reply STOP to the text message you received.
  • You may also update your notification settings by visiting your Profile & Preferences on kp.org.
For members in California, Colorado, Hawaii, Georgia, Oregon, and Washington: You can update your notification preferences by visiting your Profile & Preferences on kp.org. You may also contact Member Services.
Standard messaging rates may apply, depending on your phone carrier.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Washington: Your notification preferences may not have updated, or you may not have changed settings for both emails and text messages.

You can update your notification preferences by visiting your Profile & Preferences on kp.org. You may also contact Member Services.

Refunds

To request a refund, contact Member Services.

For Washington members: Refund requests are not yet available.

Refunds will be returned via the method the original payments were received. If the original payment was submitted by check, the refund will be sent by check in 4 to 6 weeks. If the original payment was made by credit card, the refund will be sent in 1 to 2 weeks. 

If you are an active member, the credit will remain on your account and will apply towards next month’s premium bill.

If you no longer have Kaiser Permanente coverage, the refund will be returned via the method that the last payment was received.
 

Tax letters

To request a tax letter for a specific timeframe, contact Member Services.

Premium billing and statements

How do I pay my premium bill?

For members in California and Hawaii, watch our helpful video below to learn how to pay your Kaiser Permanente monthly premium, set up automatic payments, or make a one-time payment.

There are three ways to pay your premium bill.

  • Mail

    For members in California, payments can be mailed to the following address: 

Kaiser Permanente
P.O. Box 7172
Pasadena, CA 91109-7172

For members in Hawaii, payments can be mailed to the following address:

Kaiser Permanente
P.O. Box 7158
Pasadena, CA 91109-7158

  • Phone

Payments can be made by phone, 24 hours a day, 7 days a week. Please call the appropriate number below based on your region.

Northern California: 1 877 365 9900 (TTY 711)
Southern California: 1 866 288 6729 (TTY 711)
Hawaii: 1 877 578 2700 (TTY 711)

For members in California and Hawaii: To set up automatic monthly premium payments, go to kp.org/payonline.

For members in Colorado, Georgia, Oregon, and Washington: Automatic monthly payments are not yet available.

For members in Maryland, Virginia, and Washington D.C.: Go to kp.org/mas/onlinebilling.
 

Your monthly premium bill amount may change based on these factors:

  • If you are new to COBRA you are responsible for paying your Premium Bill.
  • Your amount may have changed with your annual renewal.
  • Your rate may be impacted due to a qualifying life event and your choice of plan.
Premium billing statements are typically generated within the first two weeks of the month.

For members in California, Washington, Hawaii, Virginia, and Washington D.C.: Premium Payments are due at the end of the prior month for which coverage is effective. For example: Coverage effective June 1st, Premium Payment is due by the last day of May.

For Members in Maryland: Premium Payments are due on the first day of the month for which coverage is effective: For example, Coverage effective June 1st, Premium payment is due by the first day in June.

Payment history

For members in California and Hawaii: To view your premium payment history, sign into kp.org/payonline.

To request a payment history letter, contact Member Services.

For members in Colorado, Georgia, Oregon, and Washington: Payment histories are not yet available.

For members in Maryland, Virginia, and Washington D.C.: To request payment history, contact Member Services.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Your payment history will show up to 13 months of payments when you visit kp.org/payonline.  To request your payment history for a specific date, contact Member Services.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Visit your Profile & Preferences on kp.org and then complete the following steps.

  • Select Yes, I'd like to go paperless for available documents.
  • Check the Premium bills checkbox. 
  • Check the attestation agreement checkbox.
  • Select the I Agree button to complete your paperless billing enrollment.

Online payment notifications

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: You’ll receive a notification when your premium bill is ready to view online. You’ll also be able to download or print a copy for your records.
For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: If the balance due for your plan is higher than expected and you’ve signed up for automatic monthly payments, please review and verify that your payment method information on file is correct. For more questions about your premium balance, contact Member Services.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Kaiser Permanente will send you up-to-date notifications on your payment status.

  • To opt out of email notifications, select Unsubscribe from the email you received.
  • To opt out of text notifications, reply STOP to the text message you received.
  • You may also update your notification settings by visiting your Profile & Preferences on kp.org. For assistance, contact Member Services.
For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: You can update your notification preferences by visiting the notification section in your kp.org Profile & Preferences. For assistance, contact Member Services.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington:

  • To opt out of email notifications, select Unsubscribe from the email you received.
  • To opt out of text notifications, reply STOP to the text message you received.
  • You may also update your notification settings by visiting your Profile & Preferences on kp.org.
For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: You may update your notification settings by visiting your Profile & Preferences on kp.org.
Standard messaging rates may apply, depending on your phone carrier.
For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Your notification preferences may not have updated, or you may not have changed settings for both emails and text messages.

Refunds

To request a refund, contact Member Services.

For Washington members: Refund requests are not yet available.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Refunds will be returned via the method the original payments were received. If the original payment was submitted by check, the refund will be sent by check in 4 to 6 weeks. If the original payment was made by credit card, the refund will be sent in 1 to 2 weeks. 

If you are an active member, the credit will remain on your account and will apply towards next month’s premium bill.

If you no longer have Kaiser Permanente coverage, the refund will be returned via the method that the last payment was received.
 

Tax letters

To request a tax letter for a specific timeframe, contact Member Services.

Understand your coverage type

Medicare: Members who receive coverage through a federal health insurance program that provides health care coverage to Americans, age 65 or older (people with certain disabilities or health conditions may be eligible before they turn 65).

Individual - Exchange: Members who have a Kaiser Permanente Individual and Family Plan membership purchased through a health benefit exchange (like healthcare.gov).

Individual: Members who have a Kaiser Permanente Individual and Family Plan membership purchased directly from Kaiser Permanente and did not purchase from a health benefit exchange. 

COBRA: Members who are eligible to stay on their employer plan after a certain life event (such as loss of employment) by directly paying the monthly premium themselves.

Premium billing and statements

How do I pay my premium bill?

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington, watch our helpful video below to learn how to pay your Kaiser Permanente monthly premium, set up automatic payments, or make a one-time payment.

Online

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Go to kp.org/payonline.

For members in Maryland and Virginia: Go to kp.org/mas/onlinebilling.

For members in Washington: Go to https://www.velocitypayment.com/vbills/kfhpwpremium/login.go

Mail

Payments can be mailed to the following addresses:

  • California:

    Kaiser Permanente
    P.O. Box 7165
    Pasadena, CA 91109-7165

  • Colorado:

    Kaiser Foundation Health Plan, Inc.
    P.O. Box 910374
    Denver, CO 80291-0374

  • Hawaii:

    Kaiser Foundation Health Plan, Inc.
    P.O. Box 30820
    Honolulu, HI 96820-0820

  • Georgia:

    Kaiser Foundation Health Plan, Inc.
    P.O. Box 100661
    Atlanta, GA 30384-0661

  • Maryland/Virginia:

    Kaiser Permanente
    P.O. Box 64199
    Baltimore, MD 2164-4199

  • Oregon/Southwest Washington:

    Kaiser Foundation Health Plan, Inc.
    P.O. Box 34157
    Seattle, WA 98124

  • Washington:

    Membership Premiums
    Kaiser Permanente
    P.O. Box 740008
    Los Ángeles, CA 90074-0008

Phone

Payments can be made by phone, 24 hours a day, 7 days a week. Please call the appropriate number below based on your region.

  • Northern California: 877-365-9900 
  • Southern California: 866-288-6729 
  • Colorado: 877-799-4700 
  • Georgia: 877-699-7407 
  • Hawaii: 877-578-2700 
  • Maryland and Virginia: 800-777-7902 
  • Oregon and Southwest Washington: 877-729-5590 
  • Washington: 844-632-2045 

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Go to kp.org/payonline.

Watch our helpful video to learn how to pay your Kaiser Permanente monthly premium, set up automatic payments, or make a one-time payment.

For members in Maryland and Virginia: Go to kp.org/mas/onlinebilling.

For members in Washington: Go to https://www.velocitypayment.com/vbills/kfhpwpremium/login.go.
 

Your monthly premium bill amount may change based on these factors:

  • Your age – After age 14, your rate changes every year based on your age bracket.
  • Your location - A change in the service area can be a determining factor.
  • Your choice of plan
  • The industry costs of health care – The industry cots of delivering care increases every year. Some of these costs are due to general inflation (the expenses of running hospitals and medical offices, as well as wages and benefits for providers – physicians, pharmacy, laboratory, etc.). In addition, new and more costly technology and medications are continually being introduced, which can affect premium costs.

Premium billing statements are typically generated within the first two weeks of the month. 

Premium bills are typically mailed during the middle of each month. You can also view an electronic copy of your bill online. If you enrolled in paperless, you will not receive a bill in the mail and can view your premium statement online.

For members in California, Colorado, Oregon, Southwest Washington, Georgia, Hawaii, Virginia, Maryland, and Washington D.C.: Premium payments are due at the end of the prior month. For example: If your coverage is effective on June 1st then the premium payment is due by the last day of May.

Payment history

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: To view your premium payment history, sign into kp.org/payonline.

To request a payment history letter, contact Member Services.

Note: Your premium payment history will only show payments made online, payments by phone, or payments that a Member Services representative assisted you with over the phone. Your premium payment history will not show premium payments that you’ve mailed.

For members in Maryland, Virginia, and Washington: Payment histories are not yet available for request through our Support Center. Please call the number on your monthly premium statement for assistance.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Your payment history will show up to 13 months of payments when you visit kp.org/payonline.

To request your payment history for a specific timeframe, contact Member Services.

For members in Maryland, Virginia and Washington: Payment histories are not yet available through Support Center. Please call the number on your monthly premium billing statement for assistance.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Visit your Profile & Preferences on kp.org and then complete the following steps.

  1. Select Paperless. 
  2. From the Paperless Preferences screen, select the Premium bills checkbox.
  3. Agree to the digital document delivery terms & conditions. 
  4. Select the I Agree button to complete your paperless billing enrollment.  

To learn more about paperless premium billing, watch our helpful video.

For members in Maryland and Virginia: Go to Infosend.

For members in Washington: Paperless premium billing is not yet available.

Online payment notifications

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: You’ll receive a notification when your premium bill is ready to view online. You’ll also be able to download or print a copy for your records.
If the balance due for your plan is higher than expected and you’ve signed up for automatic monthly payments, please review and verify that your payment method information on file is correct. For more questions about your premium balance, contact Member Services.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Kaiser Permanente will send you notifications to provide you up-to-date information on your payment status.

  • To opt out of email notifications, select Unsubscribe from the email you received.
  • To opt out of text notifications, reply STOP to the text message you received.
  • You may also update your notification settings by visiting your Profile & Preferences on kp.org. For assistance, contact Member Services.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: You can update your notification preferences by visiting the notification section in your kp.org Profile & Preferences. For assistance, contact Member Services.

For members in Maryland, Virginia, and Washington: Updates to your notification settings are not yet available.

For members in California, Colorado, Georgia, Oregon, Southwest Washington:

  • To opt out of email notifications, select Unsubscribe from the email you received.
  • To opt out of text notifications, reply STOP to the text message you received.
  • You may also update your notification settings by visiting your Profile & Preferences on kp.org.
For members in California, Colorado, Hawaii, Georgia, Oregon, and Washington:  You can update your notification preferences by visiting your Profile & Preferences on kp.org. You may also contact Member Services.
Standard messaging rates may apply, depending on your phone carrier.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Washington: Your notification preferences may not have updated, or you may not have changed settings for both emails and text messages.

You can update your notification preferences by visiting your Profile & Preferences on kp.org. You may also contact Member Services.

Refunds

To request a refund, contact Member Services.

For members in Washington: Refund requests are not yet available.

 

Refunds will be returned via the method the original payments were received. If the original payment was submitted by check, the refund will be sent by check in 4 to 6 weeks. If the original payment was made by credit card or from your bank account, the refund will be sent in 1 to 2 weeks. 

If you are an active member, the credit will remain on your account and will apply towards next month’s premium bill.

If you no longer have Kaiser Permanente coverage, the refund will be returned via the method that the last payment was received.

Tax letters

To request a tax letter for a specific timeframe, contact Member Services.

Premium billing and statements

How do I pay my premium bill?

For members in Washington, Hawaii, Oregon and Southwest Washington watch our helpful video below to learn how to pay your Kaiser Permanente monthly premium, set up automatic payments, or make a one-time payment.

 

  • Online

    For members in California, Colorado, Georgia, Maryland, Virginia, and Washington D.C.:

For members in Washington, Hawaii, Oregon and Southwest Washington: Go to kp.org/payonline.

  • Mail

    For members in California, Colorado, Georgia, Maryland, Virginia, and Washington D.C., payments can be mailed to the following address:

Kaiser Foundation Health Plan
P.O. Box 60508
City of Industry, CA 91716-0508

For members in Hawaii, Oregon, Southwest Washington, payments can be mailed to the following address:

Kaiser Permanente
P.O. Box 7158
Pasadena, CA 91109-7158

For members in Washington, payments can be mailed to the following address:

Kaiser Permanente
P.O. Box 7172
Pasadena, CA 91109-7172

  • Phone

    Payments can be made by phone, 24 hours a day, 7 days a week. Please call the appropriate number below based on your region.

    • California, Colorado, Georgia, Oregon, Virginia and Washington D.C.: 844-524-7370
    • Hawaii: 877-578-2700
    • Washington: 833-698-1220
    • Oregon and Southwest Washington: 877-729-5590

For members in California, Colorado, Georgia, Maryland, Virginia and Washington D.C.: There are two options to set up monthly automatic premium bill payments.

For members in Washington, Hawaii and Oregon and Southwest Washington: Go to kp.org/payonline.

Watch our helpful video to learn how to pay your Kaiser Permanente monthly premium, set up automatic payments, or make a one-time payment.

Your monthly premium bill amount may change based on these factors:

  • Your age – After age 14, your rate changes every year based on your age bracket.
  • Your location - A change in the service area can be a determining factor.
  • Your choice of plan
  • The industry costs of health care – The industry cots of delivering care increases every year. Some of these costs are due to general inflation (the expenses of running hospitals and medical offices, as well as wages and benefits for providers – physicians, pharmacy, laboratory, etc.). In addition, new and more costly technology and medications are continually being introduced, which can affect premium costs.
  • Your eligibility for subsidies – Eligibility for subsidies can impact your monthly membership payment. For members eligible for federal subsidies, the cost is set by a percentage of your income and is not tied to the overall rate for the plan.

For members in California, Colorado, Maryland, and Washington D.C.: Premium billing statements are generated on the 5th of the month. 

For members in Georgia, and Virginia: Premium billing statements are generated on the 7th of the month.

For members in Hawaii, Oregon, Southwest Washington and Washington: Premium billing statements are generated on the 6th of each month.

Premium bills are typically mailed during the middle of each month. You can also view an electronic copy of your bill online. If you enrolled in paperless billing, you will not receive a bill in the mail and can view your premium statement online.

For members in California, Colorado, Hawaii, Oregon, Washington, Georgia, Virginia, and Washington D.C.: Premium payments are due at the end of the prior month. For example: If your coverage is effective on June 1st then the premium payment is due by the last day of May.

For members in Maryland: Premium payments are due on the first day of the month. For example, if your coverage is effective on June 1st, then your premium payment is due by the first day in June.
 

Payment history

For members in California, Colorado, Georgia, Maryland, Virginia, and Washington D.C.: To view your premium payment history, sign into kp.org/premiumbill.

To request a payment history letter, contact Member Services.

For members in WashingtonHawaii, Oregon and Southwest Washington: To viewing your premium payment history, sign into kp.org/payonline.

To request a payment history letter, contact Member Services.

For members in Hawaii, Oregon and Southwest Washington: To learn more about viewing your premium payment history, watch our helpful video.

For members in Washington: To learn more about viewing your premium payment history, watch our helpful video.

For members in California, Colorado, Georgia, and Virginia: Your payment history will show up to 18 months of payments when you visit kp.org/premiumbill.

To request a payment history letter, contact Member Services.

For members in Washington, Hawaii, Oregon and Southwest Washington: To view your premium payment history, sign into kp.org/payonline.

To request a payment history letter, contact Member Services.

Note: Your premium payment history will show up to 13 months of history. If you’ve recently transitioned to the new payment system, you’ll only see payments made as of the date you transitioned.

For members in California, Colorado, Georgia, Maryland, Virginia and Washington D.C.: To enroll in paperless premium billing, visit kp.org/premiumbill.

For members in Hawaii, Oregon and Southwest Washington:  Visit your Profile & Preferences on kp.org and then complete the following steps.

  1. Select Paperless. 
  2. From the Paperless Preferences screen, select the Premium bills checkbox.
  3. Agree to the digital document delivery terms & conditions. 
  4. Select the I Agree button to complete your paperless billing enrollment.  To learn more about paperless premium billing, watch our helpful video.

To learn more about paperless premium billing, watch our helpful video.

For members in Washington:

  1. Sign in to your account, and then select Preferences from the Account menu.
  2. From the Account and Preferences page, select Delivery preferences, and then select Payment notifications.
  3. From the What is your payment notification preference? page, select Sign up for paperless billing to stop receiving printed invoices.
  4. Agree to the Digital Document Delivery terms and conditions to enroll in paperless billing and billing email notifications.

To learn more about paperless premium billing, watch this helpful video.

Online payment notifications

For members in California, Colorado, Georgia, Maryland, Virginia and Washington D.C.: Premium billing notifications are not yet available.

For members in Washington, Hawaii, Oregon and Southwest Washington: You’ll receive a notification when your premium bill is ready to view online. You’ll also be able to download or print a copy for your records.

For members in Hawaii, Oregon and Southwest Washington: To learn more about email or text notifications and reminders, watch our helpful video.

For members in Washington: To learn more about email or text notifications and reminders, watch our helpful video.

You may still be enrolled in manual bill pay and paper billing. You may update your settings by choosing to enroll in automatic monthly payments and paperless billing.

If the balance due for your plan is higher than expected and you’ve signed up for automatic monthly payments, please review and verify that your payment method information on file is correct. For more questions about your premium balance, contact Member Services.

For members in California, Colorado, Georgia, Maryland, Virginia, and Washington D.C.: Updates to your notification settings are not yet available.

For members in Hawaii, Oregon and Southwest Washington: Kaiser Permanente will send you notifications to provide you up-to-date information on your payment status.

  • To opt out of email notifications, select Unsubscribe from the email you received.  
  • To opt out of text notifications, reply STOP to the text message you received.  
  • You may also update your notification settings by visiting your Profile & Preferences on kp.org. For assistance, contact Member Services.

To learn more about email or text notifications and reminders, watch our helpful video.

For members in Washington: Kaiser Permanente will send you notifications to provide you with up-to-date information on your payment status.

  • To opt out of email notifications, select Unsubscribe from the email you received.
  • To opt out of text notifications, reply STOP to the text message you received.
  • You may also update your notification settings by visiting visiting:

1. Sign into your account, and then select Preferences from the Account menu.
2. From the Account and Preferences page, select Delivery preferences, and then select Payment notifications.
3. From the What is your payment notification preference? page, select the checkboxes for the email and/or SMS notifications that you want to receive.

To learn more about email or text notifications and reminders, watch this helpful video.

For members in California, Colorado, Georgia, Maryland, Virginia, and  Washington D.C.: Updates to your notification settings are not yet available.

For members in Hawaii, Oregon and Southwest Washington: You can update your notification preferences by visiting the notification section in your kp.org Profile & Preferences. For assistance, contact Member Services.

To learn more about email or text notifications and reminders, watch our helpful video.

For members in Washington: You can update your notification preferences:

  1. Sign into your account, and then select Preferences from the Account menu.
  2. From the Account and Preferences page, select Delivery preferences, and then select Payment notifications.
  3. From the What is your payment notification preference? page, select the checkboxes for the email and/or SMS notifications that you want to receive.

To learn more about email or text notifications and reminders, watch this helpful video.

For members in California, Colorado, Georgia, Maryland, Virginia and Washington D.C.:

  • To opt out of email notifications, select Unsubscribe from the email you received.
  • To opt out of text notifications, reply STOP to the text message you received.

For members in Hawaii, Oregon and Southwest Washington:

  • To opt out of email notifications, select Unsubscribe from the email you received. 
  • To opt out of text notifications, reply STOP to the text message you received.
  • You may also update your notification settings by visiting your Profile & Preferences on kp.org.

To learn more about email or text notifications and reminders, watch our helpful video.

For members in Washington:

  • To opt out of email notifications, select Unsubscribe from the email you received.
  • To opt out of text notifications, reply STOP to the text message you received. You can also update your notification preferences:

1. Sign into your account, and then select Preferences from the Account menu.
2. From the Account and Preferences page, select Delivery preferences, and then select Payment notifications.
3. From the What is your payment notification preference? page, select the checkboxes for the email and/or SMS notifications that you want to receive.

To learn more about email or text notifications and reminders, watch this helpful video.

For members in California, Colorado, Georgia, Maryland, Virginia, and Washington D.C.: Updates to your notification settings are not yet available.

For members in Hawaii, Oregon and Southwest Washington: You can update your notification preferences by visiting the notification section in your kp.org Profile & Preferences. For assistance, contact Member Services.

To learn more about email or text notifications and reminders, watch our helpful video.

For members in Washington: You can update your notification preferences: 

  • Sign into your account, and then select Preferences from the Account menu.
  • From the Account and Preferences page, select Delivery preferences, and then select Payment notifications.
  • From the What is your payment notification preference? page, select the checkboxes for the email and/or SMS notifications that you want to receive.

To learn more about email or text notifications and reminders, watch this helpful video.

Standard messaging rates may apply, depending on your phone carrier.

For members in California, Colorado, Georgia, Maryland, Virginia, and Washington D.C.: Your notification preferences may not have updated, or you may not have changed settings for both emails and text messages.

For members in Hawaii, Oregon and Southwest Washington: Your notification preferences may not have updated, or you may not have changed settings for both emails and text messages.

You can update your notification preferences by visiting your Profile & Preferences on kp.org. You may also contact Member Services.

For members in Washington: Your notification preferences may not have updated, or you may not have changed settings for both emails and text messages.

You can update your notification preferences by visiting kp.org.

  1. Sign in to your account, and then select Preferences from the Account menu.
  2. From the Account and Preferences page, select Delivery preferences and then select Payment notifications. You can deselect the delivery option you’d like to opt out of premium billing notifications.

Note: This will only stop premium billing notifications. You may still receive other Kaiser Permanente notifications.

Refunds

To request a refund, contact Member Services.
If the original payment was submitted by check or credit card, the refund will be returned in 7 to 10 business days.

If you are an active member, the credit will remain on your account and will apply towards next month’s premium bill.

If you no longer have Kaiser Permanente coverage, the refund will be returned via the method that the last payment was received.

Tax letters

To request a tax letter for a specific timeframe, contact Member Services.
         
For members in Washington:  Watch our helpful video below to learn how to access your online payment and coverage tools.


 
For members in Hawaii, Oregon and Southwest Washington:  Watch our helpful video below to learn how to access your online payment and coverage tools.

 

Premium billing and statements

How do I pay my premium bill?

For members in California, Colorado, Hawaii, Georgia, OregonSouthwest Washington, and Washington, watch our helpful video below to learn how to pay your Kaiser Permanente monthly premium, set up automatic payments, or make a one-time payment.

  • Online

    For members in California, Colorado, Hawaii, Georgia, OregonSouthwest Washington, and Washington: Go to kp.org/payonline.

For members in Maryland and Virginia: Go to kp.org/mas/onlinebilling.

  • Mail

    PaymenPayments can be mailed to the following addresses:
    • California

      Kaiser Foundation Health Plan, Inc.
      P.O. Box 7172
      Pasadena, CA 91109-7172

    • Colorado

      Kaiser Foundation Health Plan, Inc.
      P.O. Box 910374
      Denver, CO 80291-0374

    • Hawaii

      Kaiser Foundation Health Plan, Inc.
      P.O. Box 7158
      Pasadena, CA 91109-7158

    • Georgia

      Kaiser Foundation Health Plan, Inc.
      P.O. Box 100661
      Atlanta, GA 30384-0661

    • Maryland/Virginia

      Kaiser Permanente
      P.O. Box 64199
      Baltimore, MD 2164-4199

    • Oregon/Southwest Washington

      Kaiser Permanente
      P.O. Box 7158
      Psadena, CA 91109-7158

    • Washington

      Kaiser Permanente
      P.O. Box 7172
      Pasadena, CA 91109-7172
  • Phone

    Payments can be made by phone, 24 hours a day, 7 days a week. Please call the appropriate number below based on your region.

    • Northern California: 877-365-9900
    • Southern California: 866-288-6729
    • Colorado: 877-799-4700
    • Georgia: 877-699-7407
    • Hawaii: 877-578-2700
    • Maryland/Virginia: 800-777-7902
    • Oregon/Southwest Washington: 877-729-5590
    • Washington: 833-698-1220

For members in California, Colorado, Hawaii, Georgia, Oregon, Southwest Washington and Washington: Go to kp.org/payonline.

Watch our helpful video to learn how to pay your Kaiser Permanente monthly premium, set up automatic payments, or make a one-time payment.

For members in Maryland, Virginia: Go to kp.org/mas/onlinebilling.

Your monthly premium bill amount may change based on these factors:

  • Your age – After age 14, your rate changes every year based on your age bracket.
  • Your location - A change in the service area can be a determining factor.
  • Your choice of plan
  • The industry costs of health care – The industry cots of delivering care increases every year. Some of these costs are due to general inflation (the expenses of running hospitals and medical offices, as well as wages and benefits for providers – physicians, pharmacy, laboratory, etc.). In addition, new and more costly technology and medications are continually being introduced, which can affect premium costs.

Premium billing statements are typically generated within the first two weeks of the month.

Premium bills are typically mailed during the middle of each month. You can also view an electronic copy of your bill online. If you enrolled in paperless billing, you will not receive a bill in the mail and can view your premium statement online.

For members in California, Colorado, Hawaii, Oregon, Southwest Washington, Virginia, Georgia, and Washington: Premium payments are due at the end of the prior month. For example: If your coverage is effective on June 1st then the premium payment is due by the last day of May.

For members in Maryland: Premium payments are due on the first day of the month. For example, if your coverage is effective on June 1st, then your premium payment is due by the first day in June.

Payment history

For members in California, Colorado, Hawaii, Georgia, Oregon, Southwest Washington and Washington: To view your premium payment history, sign into kp.org/payonline.

To request a payment history letter, contact Member Services.

Note: Your premium payment history will only show payments made online, payments by phone, or payments that a Member Services representative assisted you with over the phone. Your premium payment history will not show premium payments that you’ve mailed.

For members in Maryland, and Virginia: Payment histories are not yet available for request through our Support Center. Please call the number on your monthly premium statement for assistance.

For members in Hawaii, Oregon and Southwest Washington: To learn more about viewing your premium payment history, watch our helpful video. 

For members in Washington: To learn more about viewing your premium payment history, watch our helpful video.

For members in California, Colorado, Hawaii, Georgia, Oregon, Washington, and Southwest Washington: Your payment history will show up to 13 months of payments when you visit kp.org/payonline.

To request your payment history for a specific timeframe, contact Member Services.

Note: Your premium payment history will show up to 13 months of history. If you’ve recently transitioned to the new payment system, you’ll only see payments made as of the date you transitioned. 

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Visit your Profile & Preferences on kp.org and then complete the following steps.

  1. Select Paperless. 
  2. From the Paperless Preferences screen, select the Premium bills checkbox.
  3. Agree to the digital document delivery terms & conditions. 
  4. Select the I Agree button to complete your paperless billing enrollment.  

For members in Hawaii, Oregon and Southwest Washington: To learn more about paperless premium billing, watch our helpful video.

For members in Washington:

  1. Sign into your account, and then select Preferences from the Account menu. 
  2. From the Account and Preferences page, select Delivery preferences, and then select Payment notifications.
  3. From the What is your payment notification preference? Page, select Sign up for paperless billing to stop receiving printed invoices.
  4. Agree to the Digital Document Delivery terms and conditions to enroll in paperless billing and billing email notifications.

To learn more about paperless premium billing, watch our helpful video.

Online payment notifications

For members in California, Colorado, Hawaii, Georgia, Oregon, Southwest Washington and Washington: You’ll receive a notification when your premium bill is ready to view online. You’ll also be able to download or print a copy for your records.

For members in Hawaii, Oregon and Southwest Washington: To learn more about email or text notifications and reminders, watch this helpful video.

For members in Washington: To learn more about email or text notifications and reminders, watch our helpful video.

If the balance due for your plan is higher than expected and you’ve signed up for automatic monthly payments, please review and verify that your payment method information on file is correct. For more questions about your premium balance, contact Member Services.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Kaiser Permanente will send you notifications to provide you up-to-date information on your payment status.

  • To opt out of email notifications, select Unsubscribe from the email you received.
  • To opt out of text notifications, reply STOP to the text message you received.
  • You may also update your notification settings by visiting your Profile & Preferences on kp.org. For assistance, contact Member Services.

For members in Hawaii, Oregon and Southwest Washington: To learn more about email or text notifications and reminders, watch our helpful video.

For members in Washington: Kaiser Permanente will send you notifications to provide you with up-to-date information on your payment status.

  • To opt out of email notifications, select Unsubscribe from the email you received.
  • To opt out of text notifications, reply STOP to the text message you received.
  • You may also update your notification settings by:
  1. Sign into your account, and then select Preferences from the Account menu.
  2. From the Account and Preferences page, select Delivery preferences, and then select Payment notifications.
  3. From the What is your payment notification preference? page, select the checkboxes for the email and/or SMS notifications that you want to receive.

To learn more about email or text notifications and reminders, watch this helpful video.

For members in California, Colorado, Georgia, Maryland, Virginia, and Washington D.C.: You can update your notification preferences by visiting the notification section in your kp.org Profile & Preferences.  For assistance, contact Member Services.

For members in Hawaii, Oregon and Southwest Washington: To learn more about email or text notifications and reminders, watch our helpful video.

For members in Washington: You can update your notification preferences:

  1. Sign into your account, and then select Preferences from the Account menu.
  2. From the Account and Preferences page, select Delivery preferences, and then select Payment notifications.
  3. From the What is your payment notification preference? page, select the checkboxes for the email and/or SMS notifications that you want to receive.

To learn more about email or text notifications and reminders, watch this brief video.

For members in California, Colorado, Georgia, Maryland, Virginia and Washington D.C.:

  • To opt out of email notifications, select Unsubscribe from the email you received.
  • To opt out of text notifications, reply STOP to the text message you received.
  • You may also update your notification settings by visiting your Profile & Preferences on kp.org.
For members in HawaiiOregon and Southwest Washington:
  • To opt out of email notifications, select Unsubscribe from the email you received.
  • To opt out of text notifications, reply STOP to the text message you received.
  • You may also update your notification settings by visiting your Profile & Preferences on kp.org.

To learn more about email or text notifications and reminders, watch our helpful video.

For members in Washington:

  • To opt out of email notifications, select Unsubscribe from the email you received.
  • To opt out of text notifications, reply STOP to the text message you received.
  • You can also update your notification preferences by:
  1. Sign into your account, and then select Preferences from the Account menu.
  2. From the Account and Preferences page, select Delivery preferences, and then select Payment notifications.
  3. From the What is your payment notification preference? page, select the checkboxes for the email and/or SMS notifications that you want to receive.

To learn more about email or text notifications and reminders, watch this helpful video.

For members in California, Colorado, Georgia, and Maryland, Virginia and Washington D.C.: You can update your notification preferences by visiting your Profile & Preferences on kp.org. You may also contact Member Services.

For members in Hawaii, Oregon and Southwest Washington: To learn more about email or text notifications and reminders, watch our helpful video.

For members in Washington: You can update your notification preferences by:

  1. Sign into your account, and then select Preferences from the Account menu.
  2. From the Account and Preferences page, select Delivery preferences, and then select Payment notifications.
  3. From the What is your payment notification preference? page, select the checkboxes for the email and/or SMS notifications that you want to receive.

To learn more about email or text notifications and reminders, watch this helpful video.

Standard messaging rates may apply, depending on your phone carrier.

For members in California, Colorado, Georgia, Maryland, Virginia and Washington D.C.: Your notification preferences may not have updated, or you may not have changed settings for both emails and text messages.

For members in Hawaii, Oregon and Southwest Washington: Your notification preferences may not have been updated, or you may not have changed settings for both emails and text messages.

You can update your notification preferences by visiting your Profile & Preferences on kp.org. You may also contact Member Services.

For members in Washington: Your notification preferences may not have updated, or you may not have changed settings for both emails and text messages.

You can update your notification preferences by visiting kp.org.

  1. Sign into your account, and then select Preferences from the Account menu.
  2. From the Account and Preferences page, select Delivery preferences and then select Payment notifications. You can deselect the delivery option you’d like to opt out of premium billing notifications.

Note: This will only stop premium billing notifications. You may still receive other Kaiser Permanente notifications.

Refunds

To request a refund, contact Member Services.
Refunds will be returned via the method the original payments were received. If the original payment was submitted by check, the refund will be sent by check in 4 to 6 weeks. If the original payment was made by credit card or from your bank account, the refund will be sent in 1 to 2 weeks. 

If you are an active member, the credit will remain on your account and will apply towards next month’s premium bill.

If you no longer have Kaiser Permanente coverage, the refund will be returned via the method that the last payment was received.
 

Tax letters

To request a tax letter for a specific timeframe, contact Member Services.
   
For members in Washington:  Watch our helpful video below to learn how to access your online payment and coverage tools.


 
For members in Hawaii, Oregon and Southwest Washington:  Watch our helpful video below to learn how to access your online payment and coverage tools.

 

Premium billing and statements

How do I pay my premium bill?

For members in California, and Hawaii, watch our helpful video below to learn how to pay your Kaiser Permanente monthly premium, set up automatic payments, or make a one-time payment.

  • Mail

    For members in California, payments can be mailed to the following address: 

Kaiser Permanente
P.O. Box 7172
Pasadena, CA 91109-7172

For members in Hawaii, payments can be mailed to the following address:

Kaiser Permanente
P.O. Box 7158
Pasadena, CA 91109-7158

  • Phone

Payments can be made by phone, 24 hours a day, 7 days a week. Please call the appropriate number below based on your region.

Northern California: 1 877 365 9900 (TTY 711)
Southern California: 1 866 288 6729 (TTY 711)
Hawaii: 1 877 578 2700 (TTY 711)

For members in California and Hawaii: To set up automatic monthly premium payments, go to kp.org/payonline.

For members in Maryland, Virginia, and Washington D.C.: Go to kp.org/mas/onlinebilling.
 

Your monthly premium bill amount may change based on these factors:

  • If you are new to COBRA you are responsible for paying your Premium Bill.
  • Your amount may have changed with your annual renewal.
  • Your rate may be impacted due to a qualifying life event and your choice of plan.
Premium billing statements are typically generated within the first two weeks of the month.

For members in California, Washington, Hawaii, Virginia, and Washington D.C.: Premium Payments are due at the end of the prior month for which coverage is effective. For example: Coverage effective June 1st, Premium Payment is due by the last day of May.

For members in Maryland: Premium Payments are due on the first day of the month for which coverage is effective: For example, Coverage effective June 1st, Premium payment is due by the first day in June.

Payment history

For members in California, Colorado, Georgia, Maryland, Virginia and Washington D.C.: To view your premium payment history, sign into kp.org/premiumbill.

To request a payment history letter, contact Member Services.

For members in Washington, Hawaii, Oregon and Southwest Washington:

For members in Hawaii, Oregon and Southwest Washington: To learn more about viewing your premium payment history, watch our helpful video.

For members in Washington: To learn more about viewing your premium payment history, watch our helpful video.

For members in California and Hawaii: Your payment history will show up to 13 months of payments when you visit kp.org/payonline.  To request your payment history for a specific date, contact Member Services.

For members in California and Hawaii: Visit your Profile & Preferences on kp.org and then complete the following steps.

  1. Select Paperless. 
  2. From the Paperless Preferences screen, select the Premium bills checkbox.
  3. Agree to the digital document delivery terms & conditions. 
  4. Select the I Agree button to complete your paperless billing enrollment.  

Online payment notifications

For members in California and Hawaii:  You’ll receive a notification when your premium bill is ready to view online. You’ll also be able to download or print a copy for your records.
For members in California and Hawaii: If the balance due for your plan is higher than expected and you’ve signed up for automatic monthly payments, please review and verify that your payment method information on file is correct. For more questions about your premium balance, contact Member Services.

For members in California and Hawaii: Kaiser Permanente will send you up-to-date notifications on your payment status.

  • To opt out of email notifications, select Unsubscribe from the email you received.
  • To opt out of text notifications, reply STOP to the text message you received.
  • You may also update your notification settings by visiting your Profile & Preferences on kp.org. For assistance, contact Member Services.
For members in California  and Hawaii: You can update your notification preferences by visiting the notification section in your kp.org Profile & Preferences.  For assistance, contact Member Services.

For members in California, Colorado, Georgia, Maryland, Virginia and Washington D.C.:

  • To opt out of email notifications, select Unsubscribe from the email you received.
  • To opt out of text notifications, reply STOP to the text message you received.
For members in HawaiiOregon and Southwest Washington:

To learn more about email or text notifications and reminders, watch our helpful video.

For members in Washington:

  • To opt out of email notifications, select Unsubscribe from the email you received.
  • To opt out of text notifications, reply STOP to the text message you received.
  • You can also update your notification preferences by:
  1. Sign into your account, and then select Preferences from the Account menu.
  2. From the Account and Preferences page, select Delivery preferences, and then select Payment notifications.
  3. From the What is your payment notification preference? page, select the checkboxes for the email and/or SMS notifications that you want to receive.

To learn more about email or text notifications and reminders, watch this brief video.

For members in California and Hawaii : You may update your notification settings by visiting your Profile & Preferences on kp.org.
Standard messaging rates may apply, depending on your phone carrier.
For members in California and Hawaii: Your notification preferences may not have updated, or you may not have changed settings for both emails and text messages.

Refunds

To request a refund, contact Member Services.

For members in Washington: Refund requests are not yet available.

For members in California and Hawaii:  Refunds will be returned via the method the original payments were received. If the original payment was submitted by check, the refund will be sent by check in 4 to 6 weeks. If the original payment was made by credit card, the refund will be sent in 1 to 2 weeks. 

If you are an active member, the credit will remain on your account and will apply towards next month’s premium bill.

If you no longer have Kaiser Permanente coverage, the refund will be returned via the method that the last payment was received.
 

Tax letters

To request a tax letter for a specific timeframe, contact Member Services.