Premium bill FAQ

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Go to kp.org/payonline.

Watch our helpful video to learn how to pay your Kaiser Permanente monthly premium, set up automatic payments, or make a one-time payment.

For members in Maryland and Virginia: Go to kp.org/mas/onlinebilling.

For members in Washington: Go to https://www.velocitypayment.com/vbills/kfhpwoptions/login.go.
 

Your monthly premium bill amount may change based on these factors:

• Your age – After age 14, your rate changes every year based on your age bracket.
• Your location - A change in the service area can be a determining factor.
• Your choice of plan
• The industry costs of health care – The industry cots of delivering care increases every year. Some of these costs are due to general inflation (the expenses of running hospitals and medical offices, as well as wages and benefits for providers – physicians, pharmacy, laboratory, etc.). In addition, new and more costly technology and medications are continually being introduced, which can affect premium costs.

Premium billing statements are typically generated within the first two weeks of the month. 

For members in California, Colorado, Oregon, Southwest Washington, Georgia, Hawaii, Virginia, Maryland, and Washington D.C.: Premium payments are due at the end of the prior month. For example: If your coverage is effective on June 1^st then the premium payment is due by the last day of May.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: To view your premium payment history, sign into kp.org/payonline.

To request a payment history letter, contact Member Services.

Note: Your premium payment history will only show payments made online, payments by phone, or payments that a Member Services representative assisted you with over the phone. Your premium payment history will not show premium payments that you’ve mailed.

For members in Maryland, Virginia, and Washington: Payment histories are not yet available for request through our Support Center. Please call the number on your monthly premium statement for assistance.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Your payment history will show up to 13 months of payments when you visit kp.org/payonline.

To request your payment history for a specific timeframe, contact Member Services.

For members in Maryland, Virginia and Washington: Payment histories are not yet available through Support Center. Please call the number on your monthly premium billing statement for assistance.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Visit your Profile & Preferences on kp.org and then complete the following steps.

• Select Yes, I'd like to go paperless for available documents.
• Check the premium bills checkbox. 
• Check the attestation agreement checkbox.
• Select the I Agree button to complete your paperless billing enrollment.  

For members in Maryland and Virginia: Go to Infosend.

For members in Washington: Paperless premium billing is not yet available.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: You’ll receive a notification when your premium bill is ready to view online. You’ll also be able to download or print a copy for your records.

If the balance due for your plan is higher than expected and you’ve signed up for automatic monthly payments, please review and verify that your payment method information on file is correct. For more questions about your premium balance, contact Member Services.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Kaiser Permanente will send you notifications to provide you up-to-date information on your payment status.

• To opt out of email notifications, select Unsubscribe from the email you received.
• To opt out of text notifications, reply STOP to the text message you received.
• You may also update your notification settings by visiting your Profile & Preferences on kp.org. For assistance, contact Member Services.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: You can update your notification preferences by visiting the notification section in your kp.org Profile & Preferences. For assistance, contact Member Services.

For members in Maryland, Virginia, and Washington: Updates to your notification settings are not yet available.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington:

• To opt out of email notifications, select Unsubscribe from the email you received.
• To opt out of text notifications, reply STOP to the text message you received.
• You may also update your notification settings by visiting your Profile & Preferences on kp.org.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Washington:  You can update your notification preferences by visiting your Profile & Preferences on kp.org. You may also contact Member Services.

Standard messaging rates may apply, depending on your phone carrier.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Washington: Your notification preferences may not have updated, or you may not have changed settings for both emails and text messages.

You can update your notification preferences by visiting your Profile & Preferences on kp.org. You may also contact Member Services.

To request a refund, contact Member Services.

For members in Washington: Refund requests are not yet available.

 

Refunds will be returned via the method the original payments were received. If the original payment was submitted by check, the refund will be sent by check in 4 to 6 weeks. If the original payment was made by credit card or from your bank account, the refund will be sent in 1 to 2 weeks. 

If you are an active member, the credit will remain on your account and will apply towards next month’s premium bill.

If you no longer have Kaiser Permanente coverage, the refund will be returned via the method that the last payment was received.

To request a tax letter for a specific timeframe, contact Member Services.

For members in California, Colorado, Hawaii, Georgia, Oregon, Southwest Washington, Maryland, Virginia and Washington D.C.: There are two options to set up monthly automatic premium bill payments.

• Go to kp.org/premiumbill (requires your kp.org user ID and password).
• Go to kp.org/paypremium (does not require a kp.org member account).

For members in Washington: Go to kp.org/payonline.

Watch our helpful video to learn how to pay your Kaiser Permanente monthly premium, set up automatic payments, or make a one-time payment.

Your monthly premium bill amount may change based on these factors:

• Your age – After age 14, your rate changes every year based on your age bracket.
• Your location - A change in the service area can be a determining factor.
• Your choice of plan
• The industry costs of health care – The industry cots of delivering care increases every year. Some of these costs are due to general inflation (the expenses of running hospitals and medical offices, as well as wages and benefits for providers – physicians, pharmacy, laboratory, etc.). In addition, new and more costly technology and medications are continually being introduced, which can affect premium costs.
• Your eligibility for subsidies – Eligibility for subsidies can impact your monthly membership payment. For members eligible for federal subsidies, the cost is set by a percentage of your income and is not tied to the overall rate for the plan.

For members in California, Colorado, Maryland, and Washington D.C.: Premium billing statements are generated on the 5th of the month. 

For members in Georgia, Hawaii, Oregon, and Virginia: Premium billing statements are generated on the 7th of the month.

For members in Washington: Premium billing statements are generated on the 7th of each month. Premium bills are typically mailed during the middle of each month. You will also receive an electronic copy of your bill online. If you enrolled in paperless billing, you will only receive your premium statement online.
 

For members in California, Colorado, Hawaii, Oregon, Washington, Georgia, Virginia, and Washington D.C.: Premium payments are due at the end of the prior month. For example: If your coverage is effective on June 1^st then the premium payment is due by the last day of May.

For members in Maryland: Premium payments are due on the first day of the month. For example, if your coverage is effective on June 1^st, then your premium payment is due by the first day in June.
 

For members in California, Colorado, Hawaii, Georgia, Oregon, Southwest Washington, Maryland, Virginia, and Washington D.C.: To view your premium payment history, sign into kp.org/premiumbill.

To request a payment history letter, contact Member Services.

For members in Washington: To view your premium payment history, sign into kp.org/payonline.

To learn more about viewing your premium payment history, watch this brief video.

For members in California, Colorado, Hawaii, Georgia, Oregon, Southwest Washington, Maryland and Virginia: Your payment history will show up to 18 months of payments when you visit kp.org/premiumbill.

To request a payment history letter, contact Member Services.

For members in Washington: To view your premium payment history, sign into kp.org/payonline.

To request a payment history letter, contact Member Services.

Note: Your premium payment history will show up to 13 months of history. If you’ve recently transitioned to the new payment system, you’ll only see payments made as of the date you transitioned.

For members in California, Colorado, Hawaii, Georgia, Oregon, Southwest Washington, Maryland and Virginia: To enroll in paperless premium billing, visit kp.org/premiumbill.

For Washington members:

1. Sign in to your account, and then select Preferences from the Account menu.
2. From the Account and Preferences page, select Delivery preferences, and then select Payment notifications.
3. From the What is your payment notification preference? page, select Sign up for paperless billing to stop receiving printed invoices.
4. Agree to the Digital Document Delivery terms and conditions to enroll in paperless billing and billing email notifications.
   

To learn more about paperless premium billing, watch this brief video.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Premium billing notifications are not yet available.

For members in Washington: You’ll receive a notification when your premium bill is ready to view online. You’ll also be able to download or print a copy for your records.

To learn more about email or text notifications and reminders, watch this brief video.

You may still be enrolled in manual bill pay and paper billing. You may update your settings by choosing to enroll in automatic monthly payments and paperless billing.

If the balance due for your plan is higher than expected and you’ve signed up for automatic monthly payments, please review and verify that your payment method information on file is correct. For more questions about your premium balance, contact Member Services.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Updates to your notification settings are not yet available.

For members in Washington: Kaiser Permanente will send you notifications to provide you with up-to-date information on your payment status.

• To opt out of email notifications, select Unsubscribe from the email you received.
• To opt out of text notifications, reply STOP to the text message you received.
• You may also update your notification settings by visiting visiting:

1. Sign into your account, and then select Preferences from the Account menu.
2. From the Account and Preferences page, select Delivery preferences, and then select Payment notifications.
3. From the What is your payment notification preference? page, select the checkboxes for the email and/or SMS notifications that you want to receive.

To learn more about email or text notifications and reminders, watch this brief video.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Updates to your notification settings are not yet available.

For Washington members: You can update your notification preferences:

1. Sign into your account, and then select Preferences from the Account menu.
2. From the Account and Preferences page, select Delivery preferences, and then select Payment notifications.
3. From the What is your payment notification preference? page, select the checkboxes for the email and/or SMS notifications that you want to receive.

To learn more about email or text notifications and reminders, watch this brief video.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington:

• To opt out of email notifications, select Unsubscribe from the email you received.
• To opt out of text notifications, reply STOP to the text message you received.

For members in Washington:

• To opt out of email notifications, select Unsubscribe from the email you received.
• To opt out of text notifications, reply STOP to the text message you received. You can also update your notification preferences:

1. Sign into your account, and then select Preferences from the Account menu.
2. From the Account and Preferences page, select Delivery preferences, and then select Payment notifications.
3. From the What is your payment notification preference? page, select the checkboxes for the email and/or SMS notifications that you want to receive.

To learn more about email or text notifications and reminders, watch this brief video.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Updates to your notification settings are not yet available.

For members in Washington: You can update your notification preferences: 

• Sign into your account, and then select Preferences from the Account menu.
• From the Account and Preferences page, select Delivery preferences, and then select Payment notifications.
• From the What is your payment notification preference? page, select the checkboxes for the email and/or SMS notifications that you want to receive.

To learn more about email or text notifications and reminders, watch this brief video.

Standard messaging rates may apply, depending on your phone carrier.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Your notification preferences may not have updated, or you may not have changed settings for both emails and text messages.

For members in Washington: Your notification preferences may not have updated, or you may not have changed settings for both emails and text messages.

You can update your notification preferences by visiting kp.org.

1. Sign in to your account, and then select Preferences from the Account menu.
2. From the Account and Preferences page, select Delivery preferences and then select Payment notifications. You can deselect the delivery option you’d like to opt out of premium billing notifications.

Note: This will only stop premium billing notifications. You may still receive other Kaiser Permanente notifications.

To request a refund, contact Member Services.

If the original payment was submitted by check or credit card, the refund will be returned in 7 to 10 business days.

If you are an active member, the credit will remain on your account and will apply towards next month’s premium bill.

If you no longer have Kaiser Permanente coverage, the refund will be returned via the method that the last payment was received.

To request a tax letter for a specific timeframe, contact Member Services.

For members in California, Colorado, Hawaii, Georgia, Oregon, Southwest Washington and Washington: Go to kp.org/payonline.

Watch our helpful video to learn how to pay your Kaiser Permanente monthly premium, set up automatic payments, or make a one-time payment.

For members in Maryland, Virginia: Go to kp.org/mas/onlinebilling.

Your monthly premium bill amount may change based on these factors:

• Your age – After age 14, your rate changes every year based on your age bracket.
• Your location - A change in the service area can be a determining factor.
• Your choice of plan
• The industry costs of health care – The industry cots of delivering care increases every year. Some of these costs are due to general inflation (the expenses of running hospitals and medical offices, as well as wages and benefits for providers – physicians, pharmacy, laboratory, etc.). In addition, new and more costly technology and medications are continually being introduced, which can affect premium costs.

Premium billing statements are typically generated within the first two weeks of the month.

For Washington members: Premium billing statements are generated on the 6th of each month. Premium bills are typically mailed during the middle of each month. You will also receive an electronic copy of your bill online. If you enrolled in paperless billing, you would only receive your premium statement online.

For members in California, Colorado, Hawaii, Oregon, Southwest Washington, Virginia, Georgia, Washington and Washington D.C.: Premium payments are due at the end of the prior month. For example: If your coverage is effective on June 1^st then the premium payment is due by the last day of May.

For members in Maryland: Premium payments are due on the first day of the month. For example, if your coverage is effective on June 1^st, then your premium payment is due by the first day in June.

For members in California, Colorado, Hawaii, Georgia, Oregon, Southwest Washington and Washington: To view your premium payment history, sign into kp.org/payonline.

To request a payment history letter, contact Member Services.

Note: Your premium payment history will only show payments made online, payments by phone, or payments that a Member Services representative assisted you with over the phone. Your premium payment history will not show premium payments that you’ve mailed.

To request a payment history letter, contact Member Services. 

For members in Maryland, and Virginia: Payment histories are not yet available for request through our Support Center. Please call the number on your monthly premium statement for assistance.

To learn more about viewing your premium payment history, watch this brief video. 

For members in California, Colorado, Hawaii, Georgia, Oregon, Washington, and Southwest Washington: Your payment history will show up to 13 months of payments when you visit kp.org/payonline.

To request your payment history for a specific timeframe, contact Member Services.

Note: Your premium payment history will show up to 13 months of history. If you’ve recently transitioned to the new payment system, you’ll only see payments made as of the date you transitioned. 

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Visit your Profile & Preferences on kp.org and then complete the following steps.

• Select Yes, I'd like to go paperless for available documents.
• Check the premium bills checkbox. 
• Check the attestation agreement checkbox.
• Select the I Agree button to complete your paperless billing enrollment. 

For Washington members:

1. Sign into your account, and then select Preferences from the Account menu. 
2. From the Account and Preferences page, select Delivery preferences, and then select Payment notifications.
3. From the What is your payment notification preference? Page, select Sign up for paperless billing to stop receiving printed invoices.
4. Agree to the Digital Document Delivery terms and conditions to enroll in paperless billing and billing email notifications.

To learn more about paperless premium billing, watch this brief video.

For members in California, Colorado, Hawaii, Georgia, Oregon, Southwest Washington and Washington: You’ll receive a notification when your premium bill is ready to view online. You’ll also be able to download or print a copy for your records.

To learn more about email or text notifications and reminders, watch this brief video.

If the balance due for your plan is higher than expected and you’ve signed up for automatic monthly payments, please review and verify that your payment method information on file is correct. For more questions about your premium balance, contact Member Services.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Kaiser Permanente will send you notifications to provide you up-to-date information on your payment status.

• To opt out of email notifications, select Unsubscribe from the email you received.
• To opt out of text notifications, reply STOP to the text message you received.
• You may also update your notification settings by visiting your Profile & Preferences on kp.org. For assistance, contact Member Services.

For Washington members: Kaiser Permanente will send you notifications to provide you with up-to-date information on your payment status.

• To opt out of email notifications, select Unsubscribe from the email you received.
• To opt out of text notifications, reply STOP to the text message you received.
• You may also update your notification settings by:
  

1. Sign into your account, and then select Preferences from the Account menu.
2. From the Account and Preferences page, select Delivery preferences, and then select Payment notifications.
   
3. From the What is your payment notification preference? page, select the checkboxes for the email and/or SMS notifications that you want to receive.
   

To learn more about email or text notifications and reminders, watch this brief video.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: You can update your notification preferences by visiting the notification section in your kp.org Profile & Preferences.  For assistance, contact Member Services.

For Washington members: You can update your notification preferences:

1. Sign into your account, and then select Preferences from the Account menu.
2. From the Account and Preferences page, select Delivery preferences, and then select Payment notifications.
3. From the What is your payment notification preference? page, select the checkboxes for the email and/or SMS notifications that you want to receive.

To learn more about email or text notifications and reminders, watch this brief video.

For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington:

• To opt out of email notifications, select Unsubscribe from the email you received.
• To opt out of text notifications, reply STOP to the text message you received.
• You may also update your notification settings by visiting your Profile & Preferences on kp.org.

For Washington members:

• To opt out of email notifications, select Unsubscribe from the email you received.
• To opt out of text notifications, reply STOP to the text message you received.
• You can also update your notification preferences by:
  

1. Sign into your account, and then select Preferences from the Account menu.
2. From the Account and Preferences page, select Delivery preferences, and then select Payment notifications.
3. From the What is your payment notification preference? page, select the checkboxes for the email and/or SMS notifications that you want to receive.

To learn more about email or text notifications and reminders, watch this brief video.

For members in California, Colorado, Hawaii, Georgia, and Oregon: You can update your notification preferences by visiting your Profile & Preferences on kp.org. You may also contact Member Services.

For Washington members: You can update your notification preferences by:

1. Sign into your account, and then select Preferences from the Account menu.
2. From the Account and Preferences page, select Delivery preferences, and then select Payment notifications.
3. From the What is your payment notification preference? page, select the checkboxes for the email and/or SMS notifications that you want to receive.

To learn more about email or text notifications and reminders, watch this brief video.

Standard messaging rates may apply, depending on your phone carrier.

For members in California, Colorado, Hawaii, Georgia, and Oregon: Your notification preferences may not have updated, or you may not have changed settings for both emails and text messages.

You can update your notification preferences by visiting your Profile & Preferences on kp.org. You may also contact Member Services.

For Washington members: Your notification preferences may not have updated, or you may not have changed settings for both emails and text messages.

You can update your notification preferences by visiting kp.org.

1. Sign into your account, and then select Preferences from the Account menu.
2. From the Account and Preferences page, select Delivery preferences and then select Payment notifications. You can deselect the delivery option you’d like to opt out of premium billing notifications.

Note: This will only stop premium billing notifications. You may still receive other Kaiser Permanente notifications.

To request a refund, contact Member Services.

Refunds will be returned via the method the original payments were received. If the original payment was submitted by check, the refund will be sent by check in 4 to 6 weeks. If the original payment was made by credit card or from your bank account, the refund will be sent in 1 to 2 weeks. 

If you are an active member, the credit will remain on your account and will apply towards next month’s premium bill.

If you no longer have Kaiser Permanente coverage, the refund will be returned via the method that the last payment was received.
 

To request a tax letter for a specific timeframe, contact Member Services.

For members in California and Hawaii: To set up automatic monthly premium payments, go to kp.org/payonline.

For members in Maryland, Virginia, and Washington D.C.: Go to kp.org/mas/onlinebilling.
 

Your monthly premium bill amount may change based on these factors:

• If you are new to COBRA you are responsible for paying your Premium Bill.
• Your amount may have changed with your annual renewal.
• Your rate may be impacted due to a qualifying life event and your choice of plan.

Premium billing statements are typically generated within the first two weeks of the month.

For members in California, Washington, Hawaii, Virginia, and Washington D.C.: Premium Payments are due at the end of the prior month for which coverage is effective. For example: Coverage effective June 1^st, Premium Payment is due by the last day of May.

For members in Maryland: Premium Payments are due on the first day of the month for which coverage is effective: For example, Coverage effective June 1^st, Premium payment is due by the first day in June.

For members in California and Hawaii: To view your premium payment history, sign into kp.org/payonline.

To request a payment history letter, contact Member Services.

For members in Maryland, Virginia, and Washington D.C.: To request payment history, contact Member Services.

For members in California and Hawaii: Your payment history will show up to 13 months of payments when you visit kp.org/payonline.  To request your payment history for a specific date, contact Member Services.

For members in California and Hawaii: Visit your Profile & Preferences on kp.org and then complete the following steps.

• Select Yes, I'd like to go paperless for available documents.
• Check the Premium bills checkbox. 
• Check the attestation agreement checkbox.
• Select the I Agree button to complete your paperless billing enrollment.

For members in California and Hawaii : You’ll receive a notification when your premium bill is ready to view online. You’ll also be able to download or print a copy for your records.

For members in California and Hawaii: If the balance due for your plan is higher than expected and you’ve signed up for automatic monthly payments, please review and verify that your payment method information on file is correct. For more questions about your premium balance, contact Member Services.

For members in California and Hawaii: Kaiser Permanente will send you up-to-date notifications on your payment status.

• To opt out of email notifications, select Unsubscribe from the email you received.
• To opt out of text notifications, reply STOP to the text message you received.
• You may also update your notification settings by visiting your Profile & Preferences on kp.org. For assistance, contact Member Services.

For members in California  and Hawaii: You can update your notification preferences by visiting the notification section in your kp.org Profile & Preferences.  For assistance, contact Member Services.

For members in California and Hawaii:

• To opt out of email notifications, select Unsubscribe from the email you received.
• To opt out of text notifications, reply STOP to the text message you received.
• You may also update your notification settings by visiting your Profile & Preferences on kp.org.

For members in California and Hawaii : You may update your notification settings by visiting your Profile & Preferences on kp.org.

Standard messaging rates may apply, depending on your phone carrier.

For members in California and Hawaii: Your notification preferences may not have updated, or you may not have changed settings for both emails and text messages.

To request a refund, contact Member Services.

For members in Washington: Refund requests are not yet available.

For members in California and Hawaii:  Refunds will be returned via the method the original payments were received. If the original payment was submitted by check, the refund will be sent by check in 4 to 6 weeks. If the original payment was made by credit card, the refund will be sent in 1 to 2 weeks. 

If you are an active member, the credit will remain on your account and will apply towards next month’s premium bill.

If you no longer have Kaiser Permanente coverage, the refund will be returned via the method that the last payment was received.
 

To request a tax letter for a specific timeframe, contact Member Services.