Southern California Locations for Member Services Appointments

For questions about your coverage, billing, care appointments, how to act on behalf of a family member and more, select your preferred facility below to schedule an in-person or video visit with a Member Services representative. Walk-in visits are also available.

Hours of operation: Monday through Friday, 9 a.m. to 5 p.m., except major holidays. Closes at 3:30 p.m. every 1st and 3rd Thursday of the month.

For more help, review Additional resources.

Facilities with Member Services appointment options	Address
1505 Edgemont Medical Office Building	1505 N Edgemont Ave., 1^st Floor, Room G71, Los Angeles, CA 90027
Alton Sand Canyon Medical Office Building 2	6650 Alton Pkwy., 1^st Floor, Room 116, Irvine, CA 92618
Anaheim Kraemer Medical Office Building 1	3460 E La Palma Ave., 1^st Floor, Room 101, Anaheim, CA 92806
Antelope Valley Medical Office Building	615 W Ave., L., Butterfly Building, 1^st Floor, Lancaster, CA 93534
Baldwin Park Medical Office Building	1011 Baldwin Park Ave., MOB 1, 1^st Floor, Baldwin Park, CA 91706
Downey Medical Center	9333 East Imperial Hwy., 1^st Floor, Room 16, Downey, CA 90242
Fontana Medical Center	9961 Sierra Ave., 1^st Floor, Room 130, Fontana, CA 92335
Orchard Medical Office Building	9449 Imperial Hwy., 1^st Floor, Room 126, Downey, CA 90242
Otay Mesa Medical Office Building	4650 Palm Ave., 1^st Floor, Room 124, San Diego, CA 92154
Panorama City Medical Center	13652 Cantara St., North II, 1^st Floor, Room 041, Panorama City, CA 91402
Riverside Medical Center	10800 Magnolia Ave., MOB 3, 2^nd Floor, Suite 240, Riverside, CA 92505
San Diego Medical Center	9455 Clairemont Mesa Blvd., 1^st Floor, Room 1013A, San Diego, CA 92123
San Marcos Medical Office Building	400 Craven Rd., 1^st Floor, San Diego, CA 92078
South Bay Medical Center	25975 S Normandie Ave., Normandie South Building, 1^st Floor, Harbor City, CA 90710
Stockdale Medical Office Building*	3501 Stockdale Hwy., 1^st Floor, Bakersfield, CA 93309
West Los Angeles Medical Center	6041 Cadillac Ave., 2^nd Floor, Room 239, Los Angeles, CA 90034
Woodland Hills Medical Center	5601 De Soto Ave., 5^th Floor, Suite 524, Woodland Hills, CA 91367

*Distinct from our other Member Services locations, the Stockdale Medical Office Building is open to assist members from 8:30 a.m. to 4:30 p.m. The office will still close at 3:30 p.m. every 1st and 3rd Thursday of the month.

Additional resources

For help with other topics related to your care, review the following contact options.

Topic	Department	Phone number
Appointments	Appointment & Advice Call Center	1-888-956-1616 or 711 (TTY)
Financial assistance	Medical Financial Assistance Program	1-800-390-3507 or 711 (TTY)
Medical equipment	Durable Medical Equipment	1-855-805-7363 or 711 (TTY)
Prescription	Pharmacy	1-866-206-2983 or 711 (TTY)
Travel coverage	Away from Home Travel Center	1-951-268-3900 or 711 (TTY)
New member coverage	New Member	1-888-956-1616 or 711 (TTY)
Medicare	Medicare Senior Advantage	1-800-443-0815 or 711 (TTY)

For more help, return to Support Center.