Southern California Locations for Member Services Appointments
 

For questions about your coverage, billing, care appointments, how to act on behalf of a family member and more, select your preferred facility below to schedule an in-person or video visit with a Member Services representative. Walk-in visits are also available.

Hours of operation: Monday through Friday, 9 a.m. to 5 p.m., except major holidays. Closes at 3:30 p.m. every 1st and 3rd Thursday of the month.

For more help, review Additional resources.

Facilities with Member Services appointment options Address
1505 Edgemont Medical Office Building  1505 N Edgemont Ave., 1st Floor, Room G71, Los Angeles, CA 90027
Alton Sand Canyon Medical Office Building 2 6650 Alton Pkwy., 1st Floor, Room 116, Irvine, CA 92618
Anaheim Kraemer Medical Office Building 1 3460 E La Palma Ave., 1st Floor, Room 101, Anaheim, CA 92806
Antelope Valley Medical Office Building 615 W Ave., L., Butterfly Building, 1st Floor, Lancaster, CA 93534
Baldwin Park Medical Office Building 1011 Baldwin Park Ave., MOB 1, 1st Floor, Baldwin Park, CA 91706
Downey Medical Center 9333 East Imperial Hwy., 1st Floor, Room 16, Downey, CA 90242
Fontana Medical Center 9961 Sierra Ave., 1st Floor, Room 130, Fontana, CA 92335
Orchard Medical Office Building 9449 Imperial Hwy., 1st Floor, Room 126, Downey, CA 90242
Otay Mesa Medical Office Building 4650 Palm Ave., 1st Floor, Room 124, San Diego, CA 92154
Panorama City Medical Center 13652 Cantara St., North II, 1st Floor, Room 041, Panorama City, CA 91402
Riverside Medical Center 10800 Magnolia Ave., MOB 3, 2nd Floor, Suite 240, Riverside, CA 92505
San Diego Medical Center 9455 Clairemont Mesa Blvd., 1st Floor, Room 1013A, San Diego, CA 92123
San Marcos Medical Office Building 400 Craven Rd., 1st Floor, San Diego, CA 92078
South Bay Medical Center 25975 S Normandie Ave., Normandie South Building, 1st Floor, Harbor City, CA 90710
Stockdale Medical Office Building* 3501 Stockdale Hwy., 1st Floor, Bakersfield, CA 93309
West Los Angeles Medical Center 6041 Cadillac Ave., 2nd Floor, Room 239, Los Angeles, CA 90034
Woodland Hills Medical Center 5601 De Soto Ave., 5th Floor, Suite 524, Woodland Hills, CA 91367
 

*Distinct from our other Member Services locations, the Stockdale Medical Office Building is open to assist members from 8:30 a.m. to 4:30 p.m. The office will still close at 3:30 p.m. every 1st and 3rd Thursday of the month.

Additional resources

For help with other topics related to your care, review the following contact options.

Topic Department Phone number 
Appointments Appointment & Advice Call Center 1-833-574-2273 (833 KP 4 CARE) or 711 (TTY)
Financial assistance Medical Financial Assistance Program 1-800-390-3507 or 711 (TTY)
Medical equipment Durable Medical Equipment 1-855-805-7363 or 711 (TTY)
Prescription Pharmacy 1-866-206-2983 or 711 (TTY)
Travel coverage Away from Home Travel Center 1-951-268-3900 or 711 (TTY)
New member coverage New Member 1-888-956-1616 or 711 (TTY)
Medicare Medicare Senior Advantage 1-800-443-0815 or 711 (TTY)

 

For more help, return to Support Center.