Scheduled phone visits

Talk with a doctor over the phone when it’s convenient — just like an in-person visit. 

Average wait time 

Varies by region of care.

  
Upfront cost

for Kaiser Permanente members
No cost for most plans

 

  
   

When should I use scheduled phone visits?

Use this for
  • Basic checkups 
  • Medical health care advice 
  • Mental health care advice 
  • Specialty care referrals 
Don’t use this for
  • Emergency care 
  • Urgent care