Messaging your doctor 

Message your doctor’s office with nonurgent questions anytime. 

Average response time Within 2 to 3 business days.  
Hours Message 24/7  
Upfront cost

for KP members

No additional cost share

  
   

When should I use messaging my doctor?

Use this for
  • Non-urgent medical advice 
  • Follow-up questions 
Don’t use this for
  • Emergency care 
  • Urgent care