Orchard Medical Offices

Orchard Medical Offices
Medical Office Building
Kaiser Permanente facility
9449 Imperial Hwy
Downey, CA 90242
1-833-574-2273 (toll free)

Resources

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Advice/appointments/cancellations/messages

  • 1-833-574-2273 (toll free)

Appointments/information

  • 1-800-800-7990 (toll-free TTY for the hearing/speech impaired)

This location offers the following services. Note: The hours for each service may be different from the hours of the facility.

  • Emergency is not available
  • Urgent Care is available
  • After Hours Care is not available
  • Pharmacy is available
Map ends

About this facility

Wheel chair Accessibility: P, EB, IB, R, E, T
This facility fulfills basic medical equipment accessibility standards.

Orchard C OP Pharmacy - 9449 Imperial Hwy
Pharmacy License: PHY 57443
Pharmacy NPI: 1770133001

Urgent care

Urgent Care
Walk-ins accepted
View Urgent Care wait times and reserve your spot using Find Care Now
By urgent care

Location

9449 Imperial Hwy, Building D, 1st Floor
Downey, CA 90242
Get directions

Hours

7 days including Holidays
  • 9 a.m. to 9 p.m.

Phone numbers

Advice/appointments/cancellations/messages
  • 1-833-574-2273 (toll free)
After-hours advice
  • 1-833-574-2273 (toll free)
Show less

Pharmacy services

Pharmacy - Orchard Building C
Safe medication disposal: This pharmacy does not have a self-service kiosk. Ask a pharmacy employee if you need to dispose of unwanted medications. Learn more about how to properly and safely dispose of unwanted or expired medication .

Members can refill online or by using our mail order services at kp.org/rxrefill.

Pharmacy Type: Retail

Martin Luther King Jr Day, 9 a.m. to 4 p.m
Memorial Day, Closed
Independence Day, Closed
Labor Day, Closed
Thanksgiving Day, Closed
Christmas Day, Closed
New Year's Day, Closed

Location

9449 Imperial Hwy, Bldg C
Downey, CA 90242
Get directions

Hours

7 days a week
  • 8:30 a.m. to 8:45 p.m.

Phone numbers

Information/Refill by phone
  • 1-800-776-1318 (toll free)
Mail Order Pharmacy
  • 1-866-206-2983 (toll free)
Show less

Departments and specialties

Addiction Medicine
By walk-in

Location

9449 Imperial Hwy
Downey, CA 90242
Get directions

Hours

RN visits/Walk-in triage: Monday through Thursday, 8:15 a.m. to 5:30 p.m. (last walk-in 4:30 p.m.); Friday, 8:15 a.m. to 4:30 p.m. (last walk-in 3:30 p.m.); Saturday, 8:15 a.m. to 12:00 p.m. (no walk-in appointments)
Office hours:
  • Monday through Thursday, 8:15 a.m. to 7 p.m.
  • Friday, 8:15 a.m. to 5 p.m.
  • Saturday, 8:15 a.m. to noon

Phone numbers

Appointments/information
  • 562-657-2011
Behavioral Health Care Member Help Line
  • Open 24 hours
  • 1-800-900-3277 (toll free) 7 days
Advice Nurse

Location

9449 Imperial Hwy
Downey, CA 90242
Get directions

Phone numbers

Advice
  • 1-833-574-2273 (toll free)
After-hours advice
  • 1-833-574-2273 (toll free)
Allergy
By referral only

Location

9449 Imperial Hwy
Downey, CA 90242
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/Cancellations/Messages
  • Monday through Friday, 7:30 a.m. to 4:45 p.m.
  • 562-657-2626
Audiology/Head and Neck Surgery
Self-referrals accepted for Audiology

Location

9449 Imperial Hwy
Downey, CA 90242
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/information
  • 562-657-4500
Cardiology

Location

9449 Imperial Hwy, Building C, Suite 329
Downey, CA 90242
Get directions

Hours

Closed Holidays and weekends
  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/messages
  • Monday through Friday, 8:30 a.m. to 5 p.m.
  • 562-657-4683
Dermatology
By referral only

Location

9449 Imperial Hwy
Downey, CA 90242
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments
  • Monday through Friday, 7:30 a.m. to 4:45 p.m.
  • 562-657-1331
Endocrinology
By referral only

Location

9449 Imperial Hwy
Downey, CA 90242
Get directions

Hours

  • Monday through Friday, 8 a.m. to 5 p.m.

Phone numbers

Appointments/cancel/messages
  • 1-833-574-2273
Family Medicine

Location

9449 Imperial Hwy, 1st Floor, D133
Downey, CA 90242
Get directions

Hours

Nurse visit hours closed: Monday through Friday, 12:30 to 1:30 p.m.
Office hours:
  • Monday through Friday, 8:30 a.m. to 4:30 p.m.

Phone numbers

Advice/appointments/cancellations/messages
  • 1-833-574-2273 (toll free) Closed holidays
Genetics
By referral only

Location

9449 Imperial Hwy, Building D, Ste. 432
Downey, CA 90242
Get directions

Hours

  • Monday through Friday, 8 a.m. to 4:30 p.m.

Phone numbers

Appointments/Cancellations/Information/Messages
  • 562-657-4842
Head and Neck Surgery
By referral only

Location

9449 Imperial Hwy
Downey, CA 90242
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/Cancellations/Messages
  • Monday through Friday, 8:45 a.m. to 4:45 p.m.
  • 562-657-4500
Infectious Disease
By referral only

Location

9449 Imperial Hwy, Building C, Ste. 120
Downey, CA 90242
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/Cancellations/Messages
  • 562-657-4684
Internal Medicine

Location

9449 Imperial Hwy
Downey, CA 90242
Get directions

Hours

  • Monday through Friday, 8 a.m. to 5 p.m.

Phone numbers

Appointments/messages
  • 1-833-574-2273 (toll free)
Laboratory
Collection site (e.g., blood, urine). No testing services.

Location

9449 Imperial Hwy
Downey, CA 90242
Get directions

Hours

  • Monday through Friday, 7:30 a.m. to 6 p.m.
  • Saturday, 7 a.m. to 1 p.m.
  • Sunday, 9 a.m. to 3 p.m.

Phone numbers

Appointments - Laboratory
  • 1-855-522-2778 (1-855-LAB-APPT) (toll free)
    • Or schedule a laboratory appointment online via kp.org
    • Walk-in services are also available
Information
  • 1-833-574-2273 (toll free)
Results (24 hours)
  • 1-888-457-8378 (1-888-4KPTEST) (toll free)
    • Check on-line at kp.org
    • Call your physician/provider with questions or for more information about test results
Mammography
By appointment/Same day appointments welcome.

Call your physician for test results.

Location

9449 Imperial Hwy
Downey, CA 90242
Get directions

Hours

  • Monday through Friday, 7:30 a.m. to 6 p.m.

Phone numbers

Appointments/Cancellations/Messages
  • 1-833-574-2273 (toll free)
Medical Social Worker

Location

9449 Imperial Hwy
Downey, CA 90242
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Counseling and assistance
  • 562-657-2707
Nephrology
By referral only

Location

9449 Imperial Hwy
Downey, CA 90242
Get directions

Hours

Office hours:
  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/Cancellations/Messages
  • 562-657-2714
Neurology
By referral only

Location

9449 Imperial Hwy, Building C (Orange), 2nd Floor, Suite 228
Downey, CA 90242
Get directions

Hours

  • Monday through Friday, 8 a.m. to 5 p.m.

Phone numbers

Information
  • 562-657-2696
Obstetrics/Gynecology (OB-Gyn)
After-hours clinic hour by appointment only

Location

9449 Imperial Hwy
Downey, CA 90242
Get directions

Hours

Office
  • Monday through Friday, 8:30 to 11:30 a.m. and 1:30 to 4:30 p.m.

Phone numbers

Advice/appointments/cancellations/messages
  • 1-833-574-2273 (toll free)
Occupational Health Center
Kaiser Permanente On-the-Job

Medical treatment for work-related injuries, illnesses, and workers' compensation billing

Location

9449 Imperial Hwy
Downey, CA 90242
Get directions

Hours

  • Monday through Thursday, 8:30 a.m. to 5 p.m.
  • Friday, 9 a.m. to 5 p.m.

Phone numbers

Advice/appointments/cancellations/information/messages
  • 562-657-2200
Pediatric Sub-Specialty

Location

9449 Imperial Hwy, Building D, 3rd Floor
Downey, CA 90242
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 4:45 p.m.
  • Saturday and Sunday, Closed

Phone numbers

Advice (24 hours)/Appointments/Cancellations/Messages
Pharmacy - Orchard Building C
Safe medication disposal: This pharmacy does not have a self-service kiosk. Ask a pharmacy employee if you need to dispose of unwanted medications. Learn more about how to properly and safely dispose of unwanted or expired medication .

Members can refill online or by using our mail order services at kp.org/rxrefill.

Pharmacy Type: Retail

Martin Luther King Jr Day, 9 a.m. to 4 p.m
Memorial Day, Closed
Independence Day, Closed
Labor Day, Closed
Thanksgiving Day, Closed
Christmas Day, Closed
New Year's Day, Closed

Location

9449 Imperial Hwy, Bldg C
Downey, CA 90242
Get directions

Hours

7 days a week
  • 8:30 a.m. to 8:45 p.m.

Phone numbers

Information/Refill by phone
  • 1-800-776-1318 (toll free)
Mail Order Pharmacy
  • 1-866-206-2983 (toll free)
Plastic Surgery
By referral only

Location

9449 Imperial Hwy
Downey, CA 90242
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/Cancellations/Messages
  • Monday through Friday, 8:30 a.m. to 4:45 p.m.
  • 562-657-4958
Psychiatry

For adults 25 and older. Children, adolescents, and young adults to age 24, see Norwalk Medical Offices .

Location

9449 Imperial Hwy, Building 4, Ste. 206
Downey, CA 90242
Get directions

Hours

  • Monday through Thursday, 7 a.m. to 7 p.m.
  • Friday, 7 a.m. to 5 p.m.
  • Saturday, 8 a.m. to noon

Phone numbers

Appointments/cancellations/messages
  • Monday through Thursday, 7 a.m. to 6 p.m.
    Friday, 7 a.m. to 5 p.m.
    Saturday, 8 a.m. to noon
  • 562-807-6200
Behavioral Health Care Member Help Line, After-hours, weekends, and holidays
  • Open 24 hours
  • 1-800-900-3277 (toll free) 7 days
Pulmonary Rehabilitation
By referral only

Location

9449 Imperial Hwy
Downey, CA 90242
Get directions

Hours

  • Monday through Friday, 8 a.m. to 4:30 p.m.

Phone numbers

Appointments/Cancellations/Messages
  • 562-657-2257
Radiology/Diagnostic Imaging
Call your physician for test results
By referral only

Location

9449 Imperial Hwy
Downey, CA 90242
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 9:30 p.m.

Phone numbers

Appointments/Cancellations/Messages
  • 1-833-574-2273 (toll free)
Information/messages
  • 562-657-2371
Rheumatology
By referral only

Location

9449 Imperial Hwy
Downey, CA 90242
Get directions

Hours

  • Monday through Friday, 8 a.m. to 5 p.m.

Phone numbers

Appointments/messages
  • 1-833-574-2273 (toll free)
Surgery (General)
General Surgery, Pediatric Surgery, Thoracic Surgery and Vascular Surgery
By referral only

Location

9449 Imperial Hwy
Downey, CA 90242
Get directions

Hours

  • Monday through Friday, 8 a.m. to 5 p.m.

Phone numbers

Appointments/Cancellations/Messages
  • 562-657-2751
Urgent Care
Walk-ins accepted
View Urgent Care wait times and reserve your spot using Find Care Now
By urgent care

Location

9449 Imperial Hwy, Building D, 1st Floor
Downey, CA 90242
Get directions

Hours

7 days including Holidays
  • 9 a.m. to 9 p.m.

Phone numbers

Advice/appointments/cancellations/messages
  • 1-833-574-2273 (toll free)
After-hours advice
  • 1-833-574-2273 (toll free)
Urology
By referral only

Location

9449 Imperial Hwy
Downey, CA 90242
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/cancellations
  • Monday through Friday, 8:45 a.m. to 4:45 p.m.
  • 562-657-4545
Vision Essentials - Ophthalmology
Vision Essentials by Kaiser Permanente
By referral only

Location

9449 Imperial Hwy, Building B, Suite 112
Downey, CA 90242
Get directions

Hours

  • Monday, Tuesday, Thursday, and Friday, 7 a.m. to 5 p.m.
  • Wednesday, 7 a.m. to 6:30 p.m.

Phone numbers

Appointments/Cancellations/Messages
  • 562-657-3184
Wound Care
By referral only

Location

9449 Imperial Hwy
Downey, CA 90242
Get directions

Hours

  • Monday through Friday, 8:30 a.m. to 5 p.m.

Phone numbers

Appointments/Cancellations/Messages
  • 562-657-2751
Show less

Services and amenities

Health Science Library
Hours : Call for availability

Location

9449 Imperial Hwy, Building D, 1st Floor
Downey, CA 90242
Get directions

Phone numbers

Information
  • 562-657-3057
Member Service Call Center
Benefits and Health Plan coverage information, forms and brochures

Location

9449 Imperial Hwy
Downey, CA 90242
Get directions

Hours

  • Monday through Friday, 7 a.m. to 7 p.m.
  • Saturday and Sunday, 7 a.m. to 3 p.m.

Phone numbers

Chinese dialects
  • 1-800-757-7585 (toll free)
English
  • 1-800-464-4000 (toll free)
Information
  • 1-800-777-1370 (toll-free TTY for the hearing/speech impaired)
Spanish
  • 1-800-788-0616 (toll free)
Member Services
At this time, Downey Member Services is piloting capabilities that will enable our Health Plan Representatives to meet with and assist Kaiser Permanente members/patients by appointment, using online audio and video capabilities. We look forward to assisting you.

To schedule an appointment for an e-visit with a Downey Member Services Health Plan Representative, you will need the following:
  • Access to a computer, tablet, or smartphone (Camera functionality will be needed for your e-visit)
  • An internet connection
  • Your email address
  • Your mobile phone number

If you do not meet these requirements or need immediate assistance, please contact the Member Services Contact Center:
  • (800) 464-4000 (English)
  • (800) 788-0616 (Espanol)
  • (800) 757-7585 (Chinese dialects)
  • 711 (TTY)

To schedule an e-visit with a Downey Member Services Health Plan Representative, please access the following link and select a time that is convenient for you. Additional appointment times will be added regularly, so please try again if you cannot reserve your preferred time. Your information will be kept secure and private.
Personal Physician Selection
Select or change a personal physician or get information about practitioners and services. Online at kp.org/chooseyourdoctor

Location

9449 Imperial Hwy
Downey, CA 90242
Get directions

Phone numbers

Information
  • 1-833-574-2273 (toll free)
TTY for the Hearing or Speech Impaired

Phone numbers

Appointments/information
  • 1-800-800-7990 (toll-free TTY for the hearing/speech impaired)
California Relay Service
  • 711 (TTY for the hearing/speech impaired)
Show less

9449 Imperial Hwy
Downey, CA 90242
Get directions

Urgent care

Urgent Care
Walk-ins accepted
View Urgent Care wait times and reserve your spot using Find Care Now
By urgent care

Hours

7 days including Holidays
  • 9 a.m. to 9 p.m.

Phone numbers

Advice/appointments/cancellations/messages
  • 1-833-574-2273 (toll free)
After-hours advice
  • 1-833-574-2273 (toll free)
Show less

Pharmacy services

Pharmacy - Orchard Building C
Safe medication disposal: This pharmacy does not have a self-service kiosk. Ask a pharmacy employee if you need to dispose of unwanted medications. Learn more about how to properly and safely dispose of unwanted or expired medication .

Members can refill online or by using our mail order services at kp.org/rxrefill.

Pharmacy Type: Retail

Martin Luther King Jr Day, 9 a.m. to 4 p.m
Memorial Day, Closed
Independence Day, Closed
Labor Day, Closed
Thanksgiving Day, Closed
Christmas Day, Closed
New Year's Day, Closed

Hours

7 days a week
  • 8:30 a.m. to 8:45 p.m.

Phone numbers

Information/Refill by phone
  • 1-800-776-1318 (toll free)
Mail Order Pharmacy
  • 1-866-206-2983 (toll free)
Show less

Departments and specialties

Addiction Medicine, Advice Nurse, Allergy, Audiology/Head and Neck Surgery, Cardiology, Dermatology, Endocrinology, Family Medicine, Genetics, Head and Neck Surgery, Infectious Disease, Internal Medicine, Laboratory, Mammography, Medical Social Worker, Nephrology, Neurology, Obstetrics/Gynecology (OB-Gyn), Occupational Health Center, Pediatric Sub-Specialty, Pharmacy - Orchard Building C, Plastic Surgery, Psychiatry, Pulmonary Rehabilitation, Radiology/Diagnostic Imaging, Rheumatology, Surgery (General), Urgent Care, Urology, Vision Essentials - Ophthalmology, Wound Care

Services and amenities

Health Science Library, Member Service Call Center, Personal Physician Selection
Bellflower Medical Offices
9400 Rosecrans Ave 3rd Floor
Bellflower, CA 90706
Get directions

To find:

  • a provider's office hours, search our facility directory
  • providers in your plan or accepting new patients, call 1-800-464-4000 (toll free) or 711 (TTY for the hearing/speech impaired)

The information in this online directory is updated periodically. The availability of physicians, hospitals, providers, and services may change. Information about a practitioner is provided to us by the practitioner or is obtained as part of the credentialing process. If you have questions, please call us at 1-800-464-4000 (toll free). For the hearing and speech impaired: 1-800-464-4000 (toll free) or TTY 711 (toll free). You can also call the Medical Board of California at 916-263-2382, or visit their website.

We want to speak to you in the language that you’re most comfortable with when you call or visit us. Qualified interpreter services, including sign language, are available at no cost, 24 hours a day, 7 days a week during all hours of operations at all points of contact. We do not encourage the use of family, friends or minors as interpreters. Only the services of interpreters and qualified staff are used to provide language assistance. These may include bilingual providers, staff, and healthcare interpreters. In-person, telephone, video, and alternative modes of communication are available. Learn more about interpreter services

If you would like to report an error in provider or facility information, please contact us.

Medicare Members: To request a hard copy of Kaiser Permanente’s provider directory, please call our Member Services department at 1-800-443-0815, seven days a week, 8 a.m. to 8 p.m. Kaiser Permanente will mail a hard copy of the provider directory to you within three (3) business days of your request. Kaiser Permanente may ask whether your request for a hard copy is a one-time request or if you are requesting to receive the provider directory in hard copy permanently.

If you request it, your request for hard copies of the provider directory remains until you leave Kaiser Permanente or request that hard copies be discontinued.

Medi-Cal Members: This directory includes Kaiser Permanente’s outpatient pharmacies. You can get any drugs covered by Kaiser Permanente at one of these pharmacies. You can get outpatient drugs covered by Medi-Cal at any Medi-Cal Rx Pharmacy. It does not have to be a Kaiser Permanente network pharmacy.  Most Kaiser Permanente network pharmacies are Medi-Cal Rx pharmacies. Your pharmacy can tell you if it is part of the Medi-Cal Rx network. If you want to find a Medi-Cal pharmacy outside of Kaiser Permanente, you can use the Medi-Cal Rx Pharmacy Locator online at www.Medi-CalRx.dhcs.ca.gov. You can also call Medi-Cal Rx Customer Service at 1-800-977-2273, 24 hours a day, 7 days a week (TTY 711 Monday through Friday, 8 a.m. to 5 p.m.).

Medi-Cal Members: Enhanced Care Management and Community Supports services require prior authorization and are limited to members who meet specific eligibility criteria.

Kaiser Permanente enrollees have full and equal access to covered services, including enrollees with disabilities as required under the Federal Americans with Disabilities Act of 1990 and Section 504 of the Rehabilitation Act of 1973.

Kaiser Permanente uses the same quality, member experience, or cost-related measures to select practitioners and facilities in Marketplace Silver-tier plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. The measures may include, but are not limited to, HEDIS/CAHPS performance, member/patient complaints, patient safety scores, hospital quality measures, and geographic need. Members enrolled in KFHP Marketplace plans have access to all professional, institutional and ancillary health care providers who participate in KFHP plans’ contracted provider network, in accordance with the terms of members’ KFHP plan of coverage. All Kaiser Permanente Medical Group physicians and network physicians are subject to the same quality review processes and certifications.
 
Kaiser Permanente uses the same geographic distribution consideration to select hospitals in Marketplace plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. Accessibility of medical offices and medical centers in this directory: All Kaiser Permanente facilities are accessible to members.

 

This page was last updated on: 03/10/23